I like that ManageEngine ServiceDesk Plus is highly customizable and has rich configurations. It's very flexible and easy to integrate to or from other products, which increases the value I get from it. I use it as an ITSM solution for tracking tickets effectively and analyzing the big picture. It has a wide range of modules, like incidents, requests, problems, inventory, and changes, which make it powerful enough to track and convert incidents and requests effectively. It supports approvals from multiple people, which makes life easier by covering the needs before proceeding. It's quite easy to configure, and the product's nature understands the need for high customization. Review collected by and hosted on G2.com.

ManageEngine ServiceDesk Plus is a good product, but it improves slower than its competitors in my opinion. New features come in time, but when critical or customer-specific ones are needed, I cannot say it's agile on this matter. Review collected by and hosted on G2.com.