The upside of ServiceDesk Plus is that you can modify workflow that matches your organization's needs. This way, you can streamline the work process and make things easier. Review collected by and hosted on G2.com.

The least helpful thing in ServiceDesk Plus is the occasional bugs that it has when communicating to end users and services. For example, when sending an email back in the ticketing system the template I created for automatically filling in the ticket link is not working. Review collected by and hosted on G2.com.