G2

Pavel K.

Sr. IT Systems Manager , Cloud Operations

Enterprise (> 1000 emp.)

8/27/2026

"Reliable Self-Service Password Resets with Solid AD & Microsoft 365 Integration"

4.5/5

What do you like best about ManageEngine ADSelfService Plus?

What I like most is the self-service password reset and account unlock. It takes a lot of basic tickets away from the helpdesk and users can fix the issue themselves pretty quickly. The AD and Microsoft 365 integration has also been solid for us. Setup was not perfect, but once configured it has been pretty reliable and doesn't require much day-to-day attention. UI is simple, AD/Microsoft 365 integrations work well, and performance has been reliable. It saves our helpdesk time and users can reset passwords or unlock accounts quickly. Review collected by and hosted on G2.com.

What do you dislike about ManageEngine ADSelfService Plus?

The UI feels a little dated and some settings are buried in too many menus. Initial setup and integrations can also take some trial and error, and support response times could be faster. Review collected by and hosted on G2.com.

What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you?

It reduces a lot of password reset and account lockout tickets for our helpdesk. Users can resolve common issues themselves, which saves IT time and improves ROI by lowering support workload. The AD and Microsoft 365 integrations work well, and the newer AI capabilities are helpful for automating repetitive admin tasks and making support a little more efficient. Review collected by and hosted on G2.com.