AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Excellent customer service tool"
What do you like best about Malcolm!?
Malcolm is exceptionally easy to use, with a very simple interface that allows anyone, regardless of technical knowledge, to add and update content. It's also highly functional, with a very intelligent search, that allows end users to access the most relevant information quickly. The front end is very attractive out of the box. It also has a lot of useful integrations including payment and authentication. Review collected by and hosted on G2.com.
What do you dislike about Malcolm!?
There is nothing I particularly dislike about Malcolm, except that sometimes it can be hard to locate a question on the back end to be able to update it. Review collected by and hosted on G2.com.