What I like about Malcolm is everything! Setting up a customer self-service portal is extremely easy, and the way the portal is presented is stunning. My customers have all been very impressed with it, and I have reduced over 50% of the time I spent resolving minor issues for clients. Review collected by and hosted on G2.com.

If there was something to dislike in my case is just the lack of native integration with other digital tools that I use. Although Zapier and Integromat are available, that can be pretty costly, so I would like to see more native integrations with UseInbox (email marketing) and SuiteDash (Customer Portal). Review collected by and hosted on G2.com.