I have all my products well organized, and all the relevant information is available in one place. I no longer need Excel spreadsheets, SharePoint, or other scattered tools. Everything I need for customer service is consolidated into a single solution. Additionally, I appreciate the ability to create and customize documentation, sort information, and tailor the structure to our needs. Review collected by and hosted on G2.com.
Some essential features are still missing, and there are minor bugs that pop up from time to time. Although these issues are usually addressed, progress tends to come in small, incremental steps rather than all at once. Review collected by and hosted on G2.com.