G2

Verified User in Insurance

Enterprise (> 1000 emp.)

12/17/2025

"Enterprise-Level Service with Exceptional Responsiveness"

5/5

What do you like best about Major Tom?

What we like best about Major Tom is their ability to operate at an enterprise level while still being highly responsive and easy to work with. They bring the right expertise in at the right time, manage projects smoothly from design through launch, and are proactive with security and uptime. Having a strong account manager in Anna makes a real difference, as communication is clear, timely, and dependable. Review collected by and hosted on G2.com.

What do you dislike about Major Tom?

There is very little to dislike. As with any enterprise engagement, timelines can occasionally be influenced by the level of complexity or the number of stakeholders involved, but Major Tom is transparent about this and communicates clearly. Overall, any challenges are managed well and do not outweigh the value they provide. Review collected by and hosted on G2.com.

Recommendations to others considering Major Tom:

If you are a large or growing organization looking for an enterprise capable digital partner, Major Tom is a strong choice. They are well suited for teams that value structured processes, reliability, and long term collaboration. Be clear about your goals and priorities, and you will benefit from their full service expertise, strong project management, and responsive account support. Review collected by and hosted on G2.com.

What problems is Major Tom solving and how is that benefiting you?

Major Tom helps us manage and evolve a complex enterprise website in a stable, secure, and scalable way. As one of Canada’s largest insurance brokers, we need a partner that can handle ongoing development, security updates, and high uptime while supporting continuous improvement. Their work benefits us by reducing technical risk, improving reliability, and allowing us to roll out new features and content confidently. They have also helped us better communicate coverage details and claims information to clients through well designed, user friendly site components. Review collected by and hosted on G2.com.