![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality")
AH

Verified User in Hospitality

Small-Business (50 or fewer emp.)

3/11/2022

"Your complete PMS solution."

4/5

What do you like best about Mainstay Professional?

Color-coded room chart reservation status, Easy way for group meetings or conferences, Super smooth marketing module to send personalized offers to customers, Flexible financial reporting options, Telephone call costing module and seamless integration with billing system, Additional items can be offered for sale, support services Review collected by and hosted on G2.com.

What do you dislike about Mainstay Professional?

It is good for small to medium property or hotels as it has scaling issues when room number grows beyond say 30-40 rooms, Should offer more flexibility in customizing color-coding patterns across various screens as per user preferences, Transfer guest or upgrade rooms should be just like drag and drop ideally without too many clicks, Loyalty rewards integration seems to be missing. Review collected by and hosted on G2.com.

What problems is Mainstay Professional solving and how is that benefiting you?

Using it as a complete PMS solution for reservation, billing, marketing promotions. It did help in reducing turnaround time at the front office/lobby to attend to customers and increased customer satisfaction. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite

See what 3 reviewers think of Mainstay Professional

4.2 out of 5 · Verified reviews from real users

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