--- title: Magna5 Reviews meta_title: 'Magna5 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 66 reviews by the users' company size, role or industry to find out how Magna5 works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 66 scale: '5' date_modified: '2026-07-17' parent_category: name: Professional Services url: https://www.g2.com/categories/professional-services-bd3033f2-37d6-456f-88bb-632ef5fc83f5 --- # Magna5 Reviews **Vendor:** Magna5 **Category:** [Managed IT Services Providers](https://www.g2.com/categories/managed-it-services) **Average Rating:** 4.6/5.0 **Total Reviews:** 66 ## About Magna5 Magna5 is a comprehensive managed IT and cybersecurity solution provider designed to assist businesses in safeguarding their digital assets and optimizing their IT operations. Headquartered in Pittsburgh, Pennsylvania, Magna5 specializes in delivering tailored IT solutions that encompass cybersecurity, cloud services, consulting, and compliance. With a strong emphasis on leveraging advanced technology and a skilled workforce, Magna5 aims to meet the diverse needs of organizations across various sectors. Magna5 serves businesses of all size that need reliable IT support and security measures. With regional offices strategically located in near cities including Boston, New York City, Pittsburgh, Philadelphia, Charlottesville, Charlotte, Atlanta, Birmingham, Mobile, and Phoenix, Magna5 ensures clients receive localized support while benefiting from a nationwide network of expertise. This approach allows Magna5 to address challenges and provide customized solutions that align with each client’s operational requirements. Key features of Magna5's offerings include 24/7/365 network monitoring and security operations, which are crucial for maintaining system uptime and protecting against a wide range of cyber threats, including ransomware and other vulnerabilities. By functioning as an extension of a client's IT team, Magna5 employs a multilayered security strategy that not only detects threats but also proactively mitigates risks. The company adheres to stringent compliance standards, including SOC-2, HIPAA, and PCI-DSS, and CMMC Level 2, ensuring clients can trust in the security and reliability of their IT infrastructure. Magna5's commitment to excellence is reflected in its recognition by various national and industry publications. The company has been honored as a Top Workplace, indicating a strong workplace culture fostered by employee feedback. Additionally, its inclusion in the CRN MSP 500 and Channel Futures MSP 501 lists showcases its dedication to delivering high-quality managed services. The recognition from Inc 5000 for consecutive years highlights Magna5's growth among private companies, further emphasizing its capability to provide exceptional value to clients through innovative IT solutions. For businesses seeking to enhance their IT security and operational efficiency, Magna5 offers a full portfolio of services designed to address their individual needs. With a focus on client-centric solutions and a proven track record of success, Magna5 stands out as a trusted partner in the realm of managed IT and cybersecurity services. ## Magna5 Pros & Cons **What users like:** - Users appreciate Magna5's **exceptional problem resolution** , benefiting from quick, effective support that enhances security measures. (2 reviews) - Users value Magna5's **24/7 availability** for real-time threat detection and peace of mind from constant cyber protection. (1 reviews) - Users commend the **excellent customer support** , noting quick issue resolution and proactive solutions for their business. (1 reviews) - Users commend Magna5 for their **proactive customer service** , quickly addressing issues and enhancing business solutions. (1 reviews) - Users value the **exceptional cyber security** services of Magna5, providing peace of mind and reliable protection for sensitive data. (1 reviews) - Reliability (1 reviews) - Response Time (1 reviews) - Security (1 reviews) **What users dislike:** - Users desire a **help desk from India** to effectively manage time zone challenges and regional requirements. (1 reviews) ## Magna5 Reviews ### 1. Stellar Cybersecurity with Unmatched Support **Rating:** 5.0/5.0 stars **Reviewed by:** manjusha l. | Sales manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2025 **What do you like best about Magna5?** I have great appreciation for Magna5's exceptional cyber security services, which provide me with peace of mind by securing our organization's sensitive data from cyber-attacks, particularly during non-working hours. The real-time threat detection capability stands out as particularly valuable to me, as it ensures our designs are protected from cyber threats around the clock. Magna5's end-to-end protection and continuous monitoring during the night make them a trusted IT partner. Additionally, I value the support from the US-based SOC help desk, which is immensely helpful in resolving any threats I encounter swiftly and efficiently. Knowing that data breaches are detected timely allows me to rest easy, knowing our critical information is safe. My confidence in their ability to safeguard our company's assets 24/7 is further solidified by their desire to provide uninterrupted firewall and intrusion prevention systems. Overall, Magna5's comprehensive approach and reliable support have greatly contributed to our security efforts. **What do you dislike about Magna5?** I would like to have a help desk from India to better address time zone and regional needs. Additionally, I would appreciate receiving an emailed response for every cyber threat along with an alarm notification. **What problems is Magna5 solving and how is that benefiting you?** I use Magna5 to secure our data from cyber-attacks with real-time threat detection, safeguarding our designs and providing peace of mind. Their end-to-end protection during non-working hours and US-based SOC help desk are invaluable. ### 2. Excellent Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Stewart S. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Magna5?** Excellent customer service, and quickly solve any issues we may have. They are proactive on provide better solutions for our business. **What do you dislike about Magna5?** Nothing. They have been awesome while we have used their service. **What problems is Magna5 solving and how is that benefiting you?** We recently switched to Magna5 from another MSP, and we haven't regret it for one second. We were constantly having issues with our previous provider being able to answer basic questions. Solving issues turned into days instead of minutes it's hours. Magna5 surpassed them in no time. **Official Response from Rebecca Gammon:** > Stewart, we're so happy to hear about your positive experience with our team at Magna5. Delivering responsive, proactive service is a top priority for us, and it's great to know we're hitting the mark for you. Switching providers is a big decision, and we love hearing that Magna5 has met your expectations with faster, more reliable support. If there’s anything else we can do to enhance your experience, please let us know! ### 3. Came to the rescue **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Magna5?** I like the depth of knowledge about the products we have them assist in supporting. **What do you dislike about Magna5?** Honestly, there really aren't any downsides to using Magna5. I didn't care for some of the contract language. **Recommendations to others considering Magna5:** Talk to them about possibilities. What your needs are and pricing. **What problems is Magna5 solving and how is that benefiting you?** Our biggest issue is lack of qualified help. We can only do so much with available personnel. **Official Response from Rebecca Gammon:** > Thank you so much for taking the time to share your positive experience with Magna5. We are thrilled to hear that our knowledge and support have been beneficial to your operations. ### 4. Magna5 Backup service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Magna5?** The backup team at Magna5 is always quick to repond and very knowldegeable of our setup and requirements. **What do you dislike about Magna5?** No significant downsides to using Magna5. All of the team memebrs I work with a re accessible, knowadgeable and easy to get along with. **Recommendations to others considering Magna5:** Make sure to use ther resources (people and systems). Taking advantage of everything they have to offer makes a big difference and makes any follow-up reporting easy. **What problems is Magna5 solving and how is that benefiting you?** Among other things, Magna5 currently manages the daily backups of our production systems including OS and database backups. They provide detailed results daily and are there to support us in the event of issues with any ascpet of our daily backups. ### 5. Change your mind about Managed Service Providers **Rating:** 5.0/5.0 stars **Reviewed by:** Ross C. | Director of a Information Technolo, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2023 **What do you like best about Magna5?** A shaded generality is thrown around the IT community when it comes to MSP's - and Magna 5 breaks that stereotype with aplomb. Solid and reliable account manager, impressive tier 3 systems support, and a tier 1 unit that I honestly have no inhibition to send my staff to for support. **What do you dislike about Magna5?** I don't have much if any negative feedback to provide. **What problems is Magna5 solving and how is that benefiting you?** Magna5 performed a tenant migration for our company when we separated from a sister entity. Our circumstances required an incredibly demanding timeline that Magna5 succeeded in achieving. ### 6. Exceptional Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2020 **Describe the project or task Magna5 helped with:** They manage our network and our network security **What do you like best about Magna5?** Their consistently exceptional performance and attention to detail. They are also a great resource for helping me research and decide on our next strategic network move will be. **What do you dislike about Magna5?** Pretty much nothing. Due to our ongoing open communication, anytime I have had an issue it was resolved quickly and completely. **Recommendations to others considering Magna5:** I give them the highest recommendation since they have earned it. **What problems is Magna5 solving and how is that benefiting you?** Networking and security. We do not have to staff a network person or security expert **Official Response from Ryan Burns:** > We appreciate you taking the time to write a great review for us. Our unwavering commitment is to ensure your network is always up and running and protected from cyber threats. We’re glad to be a part of your team. ### 7. Magna5 Survey **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Magna5?** Very responsive and are sure to meet the requirements of my project or resolve my issue to my expectations. **What do you dislike about Magna5?** Planning seems to be lacking. Need more clarity around the scope of the project. **Recommendations to others considering Magna5:** Great company manager your DR and XDR solutions. **What problems is Magna5 solving and how is that benefiting you?** DR, XDR, and system engineering. ### 8. 24/7 Access Matters **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2022 **Describe the project or task Magna5 helped with:** Cyber Security Attack Help Desk Software license renewal network monitoring **What do you like best about Magna5?** 24/7 access to support resources when a problem occurs, because most issues occur outside of normal business hours. **What do you dislike about Magna5?** The an astonishing amount of emails and messages to try to sift through once a request is made. Long bossy surveys like this one that take too much time and are so persnickety you spend more time trying to submit successfully than reviewing. **Recommendations to others considering Magna5:** Try Magna5 services a step at a time to be sure you know what youare really getting. **What problems is Magna5 solving and how is that benefiting you?** I am spending less time on some of the more complex IT tasks and have more confidence that we will stay functioning ### 9. 3rd Party IT support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Magna5?** Thier helpdesk process is easy to use, and staff are knowledgeable. Magna5 does a great job of explaining technical processes/environments to non technical users. **What do you dislike about Magna5?** I would like to see more recommendations from their team on new tech or solutions that would help our evironment be more efficient. My company uses Microsoft 365. I would like to see a specialist on their staff that could help us understand and get the full benefits of the 365 suite. **Recommendations to others considering Magna5:** I know enough about IT to get me in trouble. I can handle a lot of day to day issues but Magna5 has been a huge help when I am busy with other duties or I get in over my head. We have monthly meetings that give us an opportunity to discuss any ongoing issues and presents a time for my company to request any information from them. I also have the ability to pick up the phone and call the Director of Partnerships and Cliet Sucess. This employee has always been very responsive and a huge asset when we are in a pinch or need information. Aside from the typical day to day functions of a 3rd party IT company, which Magna5 has been great at, I feel their biggest strength is the ability to communicate effectivly with cutomers that are not IT professionals. **What problems is Magna5 solving and how is that benefiting you?** Magna5 supports our company by supplementing our staff with daily IT needs, managing our Microsoft 365 account, and providing solutions to our IT goals. **Official Response from Ryan Burns:** > Thank you for sharing your feedback re: the need for our team to make more recommendations on Microsoft 365. I'm sure our Sales Engineering team would be able to do that and I've shared your feedback with them. I would agree that it is our role to ensure you get the most value from your 365 implementation and I hope we can improve on that. ### 10. Overall good experience with Magna5 **Rating:** 4.0/5.0 stars **Reviewed by:** Lori R. | Practice Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Magna5?** I love the support portal. I can look at all my outstanding tickets and update or close them when a problem has been resolved. Very easy to use. **What do you dislike about Magna5?** Sometimes being in a different time zone with techs. Getting our tickets scheduled with the correct time. **Recommendations to others considering Magna5:** Set up a call and have your questions ready. They will answer those questions in that call or get back to you with those answers. Set up was pretty seamless. **What problems is Magna5 solving and how is that benefiting you?** We had some significant issues with our previous IT company. Magna5 worked patiently with us to resolve those issues and was able to set a call weekly to review problems and come up with solutions. **Official Response from Ryan Burns:** > Thank you for sharing your experience. I'm glad you found the transition from your previous provider to Magna5 to be a good business decision. And thanks for the feedback on the support portal. Providing real-time status updates, access to tickets, and ease-of-use were driving forces behind our implementation of the support portal. Happy to hear it is performing as intended. ## Magna5 Discussions - [How do you use Magna5?](https://www.g2.com/discussions/how-do-you-use-magna5) - [What is the use of Magna5?](https://www.g2.com/discussions/what-is-the-use-of-magna5) - [Who owns magna 5?](https://www.g2.com/discussions/who-owns-magna-5) - [What does Magna5 do?](https://www.g2.com/discussions/what-does-magna5-do) - [View Magna5 pricing details and edition comparison](https://www.g2.com/products/magna5/reviews/magna5-review-7461978?section=pricing&secure%5Bexpires_at%5D=2026-07-17+07%3A51%3A27+-0500&secure%5Bsession_id%5D=dc7f24db-8618-4778-9ca8-517668a1536f&secure%5Btoken%5D=77bf1a2249567ddeb9177fd18b72dea6afd6df6dd633229ff1e80bf3658930bd&format=llm_user) ## Magna5 Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Magna5 Alternatives - [Coastal](https://www.g2.com/products/coastal/reviews) - 5.0/5.0 (184 reviews) - [Cortavo](https://www.g2.com/products/cortavo/reviews) - 4.7/5.0 (58 reviews) - [Navisite Services](https://www.g2.com/products/navisite-services/reviews) - 4.6/5.0 (34 reviews)