G2

Eli H.

VP of IT

Mid-Market (51-1000 emp.)

1/14/2021

"Solid Long Term Partner In Non Profit Space"

4.5/5

Describe the project or task Magna5 helped with:

Magna 5 provides Tier 1 end user support for a worldwide organization comprised of 700 end users in every time zone. They remediate tier one issues and refer Tier 2, and Tier 3 to organization IT staff. Review collected by and hosted on G2.com.

What do you like best about Magna5?

Very responsive, competitive rates, strong alignment to mission. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

I would like to have more frequent updates on their portfolio of offerings. Review collected by and hosted on G2.com.

Recommendations to others considering Magna5:

Reliable partner for IT infrastructure. Review collected by and hosted on G2.com.

What problems is Magna5 solving and how is that benefiting you?

Maintaining high responsiveness to Tier 1 ticket closure. Benefits include maintaining high Service Level Agreement and customer satisfaction scores. Review collected by and hosted on G2.com.

Response from Ryan Burns of Magna5

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Speaking for the team, we have truly enjoyed our long-term relationship as well. Our end-user engineering support is top notch. They thrive on getting to the root cause of issues and resolving them quickly and I'm glad to hear you've had a positive experience.