G2

Verified User in Computer Software

Small-Business (50 or fewer emp.)

1/14/2021

"Magna5 has a wide variety of flexible cloud solutions that has helped our business scale effectively"

5/5

Describe the project or task Magna5 helped with:

Magna5 is our ISP, and helped us design, implement, configure, and maintain our office network. Through Magna5 we were able to bundle our hardware, license, and support costs to scale smoothly from a cost and technology standpoint. When the time came for us to launch a formal customer service call center, Magna5 helps us choose an implement an enterprise quality Call Center as a Service (CCaS) solution with per-seat licensing that again allowed smooth cost and service quality scaling. Review collected by and hosted on G2.com.

What do you like best about Magna5?

Magna5 is responsive and creative in helping us scope, purchase, implement and support solutions to fit our growing business needs. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

Early on there was some turnover in customer representatives. This hasn't been a problem in the last year though. Review collected by and hosted on G2.com.

Recommendations to others considering Magna5:

Magna5 has a team of solutions experts, so it's best to lay out the whole use case and let them be creative in proposing solutions. Don't just buy one service at a time. Review collected by and hosted on G2.com.

What problems is Magna5 solving and how is that benefiting you?

Magna5 has designed and implemented our Cisco based office network and security. We've also benefitted from Magna5's CCaS service partners. Review collected by and hosted on G2.com.

Response from Ryan Burns of Magna5

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Our goal is to design and implement a network solution that addresses your specific challenges. And our CCaaS solution supporting remote and multi-agent locations is top notch … an important asset in engaging with your customers in delivering meaningful relationships and resolving customer issues. Thanks for the feedback too on how you experienced our CSR changes. Glad to hear that it has stabilized.