G2

Russ K.

Enterprise (> 1000 emp.)

10/7/2020

"Once Skeptical"

5/5

Describe the project or task Magna5 helped with:

Front Line Helpdesk Services, Teams creations, End user password/account resets and troubleshooting, printer problems, software installs. Review collected by and hosted on G2.com.

What do you like best about Magna5?

Having a team of dedicated analysts that can handle the quick fixes which allows us to concentrate on more value added business initiatives. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

I feel like we had spoiled our userbase on the timeliness of responses and how quickly we can sometimes resolve issues. This is normal though that someone that hasn't worked in our environment for 5+ years obviously wouldn't have the same skillsets and knowledge. This creates a bit of tension with our internal customers as we try to push them to use Magna5 and not contacting us directly. Review collected by and hosted on G2.com.

Recommendations to others considering Magna5:

pull the trigger! Make sure you have good documentation Review collected by and hosted on G2.com.

What problems is Magna5 solving and how is that benefiting you?

Time and costs savings Review collected by and hosted on G2.com.

Response from Ryan Burns of Magna5

edit

You were skeptical once, huh? ;) So glad to see that it turned around. We know how important it is to get answers fast when issues arise. Our IT help desk is happy to assist you in any way.

See how Magna5 improved