# MaestroQA Reviews **Vendor:** MaestroQA **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.7/5.0 **Total Reviews:** 325 ## About MaestroQA MaestroQA is an AI-powered conversation analytics platform that helps leaders uncover insights and scale quality across calls, chats, emails, bots, surveys, and more. "We started as a Contact Center QA company that powers human-QA workflows in 2017. The arrival of LLMs transformed the potential to turn the conversation data in our platform into structured data. As a result, CEOs and their leadership teams' eyes opened to the potential for insights from conversation data to drive strategic priorities. This opened the window of not only helping QA teams analyze conversations but also every person in a company. It required our product to transform from a workflow solution to a data platform - and our experience working with 500+ Quality Teams, their tech stacks, and their use cases was mission-critical to how we designed our platform to work for small and large teams - and folks both within and outside the Contact Center. We are building the #1 place to analyze conversation data." -Vasu Prathipati, CEO at Maestro ## MaestroQA Pros & Cons **What users like:** - Users praise the **ease of use** of MaestroQA, highlighting its intuitive design and quick onboarding for teams. (23 reviews) - Users appreciate the **real-time visibility of QA and CSTAT scores** , enhancing their coaching and review process effectively. (21 reviews) - Users value the **coaching approach** of MaestroQA, transforming quality reviews into effective improvement tools for agents. (20 reviews) - Users value the **coaching support** of MaestroQA, enhancing agent development through meaningful feedback and real-time insights. (18 reviews) - Users value the **exceptional customer support** from MaestroQA, making the implementation and usage experience seamless. (13 reviews) - Users find the **navigation ease** of MaestroQA instrumental for productivity, allowing quick access to necessary details. (11 reviews) - Evaluation Process (10 reviews) - Feedback System (10 reviews) - Users praise the **easy-to-use interface** of MaestroQA, highlighting its smooth workflow and efficient feedback features. (10 reviews) - Reporting (8 reviews) **What users dislike:** - Users face **usability issues** with MaestroQA, citing challenges in understanding and limited customization options. (22 reviews) - Users note the **missing features** in MaestroQA, such as soft assertion support and customizable user interface options. (10 reviews) - Users find the **complexity** of MaestroQA challenging, requiring significant effort to achieve smooth functionality. (5 reviews) - Users find a **steep learning curve** with MaestroQA, requiring significant upfront effort for smooth operation. (5 reviews) - Users face **integration issues** with MaestroQA, finding it cumbersome and requiring careful navigation of features. (4 reviews) - Limited Customization (4 reviews) - Difficult Setup (3 reviews) - Inadequate AI Capabilities (3 reviews) - Users find the **reporting inadequate** , as locating specific reports can be time-consuming and less intuitive. (3 reviews) - Users experience **initial difficulties** with MaestroQA's lengthy implementation and complex interdependencies between features. (3 reviews) ## MaestroQA Reviews ### 1. MaestroQA Turns QA into Data-Driven Coaching with Seamless Zendesk & Salesforce Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Cyrill T. | Independent Contractor, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about MaestroQA?** What’s great about MaestroQA is that it stops treating quality reviews like a simple "pass/fail" test and turns them into a way to actually coach people. Instead of just grading agents, it uses real data to help them improve. **What do you dislike about MaestroQA?** It’s a robust engine, but you have to be willing to put in the work upfront to get it running smoothly. If you want something simple and pretty right out of the box, this might feel a bit heavy. **What problems is MaestroQA solving and how is that benefiting you?** At its core, MaestroQA solves the "mystery" of customer support. Most companies see their customer satisfaction scores go up or down, but they’re left guessing why it’s happening. Instead of just relying on a manager’s "gut feeling" or random spot-checks, it gives you a structured way to see exactly what’s working ### 2. Strong QA Workflows, but the Rebrand Didn’t Align with Our Needs **Rating:** 2.0/5.0 stars **Reviewed by:** kristen a. | Executive Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about MaestroQA?** The QA tool was helpful and being able to set up workflows using certain event criteria but the rebranding to Rippit was a major let down. The UI for dashboards was great. **What do you dislike about MaestroQA?** The rebrand of MaestroQA to Rippit shifted the focus away from a QA brand so we won't be renewing our contract. **What problems is MaestroQA solving and how is that benefiting you?** We were doing QA on a random sampling of tickets but MaestroQA allowed us to perform targeted QAs. ### 3. Simplifies Mobile Automation with Speed and Ease **Rating:** 4.5/5.0 stars **Reviewed by:** Giridhar R. **Reviewed Date:** January 19, 2026 **What do you like best about MaestroQA?** I find MaestroQA to be an excellent tool for mobile app automation because it supports both Android and iOS platforms seamlessly. It significantly simplifies mobile test automation, helping my team deliver faster results. One thing I really appreciate about MaestroQA is its speed; both in test execution and in writing test cases, creating tests is much faster compared to traditional automation tools and requires minimal boilerplate code. MaestroQA is very easy to learn, even for beginners, and its YAML-based syntax is simple, readable, and intuitive, reducing the learning curve and enabling quick onboarding for new team members. The simplicity and speed are what I like most about MaestroQA—tests are easy to write and quick to execute. Additionally, the readable YAML syntax, live debugging, and stable execution work especially well. The YAML syntax makes test cases very easy to read and write, so even non-technical team members can understand them. Stable execution reduces flaky tests, giving us more reliable results. The initial setup and learning process were very fast, and even from the first hours, my team was able to start writing test cases using MaestroQA. **What do you dislike about MaestroQA?** I think one area for improvement in MaestroQA is the soft assertion support. Having more flexible and built-in soft asserts would help validate multiple conditions in a single flow without stopping execution. Also, the execution limit for YAML files should not be restricted to a fixed 1000 characters. **What problems is MaestroQA solving and how is that benefiting you?** MaestroQA speeds up mobile test automation, solving slow test creation and flaky tests. It's easy to learn, with YAML syntax improving readability for non-tech team members. I love its simplicity and quick execution. ### 4. MaestroQA Streamlines QA with Intuitive Scorecards, Coaching **Rating:** 5.0/5.0 stars **Reviewed by:** sunkara a. | Customer Success Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2026 **What do you like best about MaestroQA?** MaestroQA has been a very effective tool for our quality assurance process. The platform is intuitive, easy to navigate, and allows us to conduct structured evaluations efficiently. The scorecards, coaching workflows, and reporting features have significantly improved our ability to provide consistent and actionable feedback to agents. **What do you dislike about MaestroQA?** The main drawbacks are occasional performance lags, limited dashboard customization, and the initial learning curve for new users. Improving system speed, reporting flexibility, and onboarding experience would make the platform even stronger. **What problems is MaestroQA solving and how is that benefiting you?** MaestroQA solves the challenge of maintaining consistent quality standards across customer interactions by providing a structured and scalable quality assurance framework. It enables objective evaluations, actionable feedback, and real-time performance tracking. This helps us improve agent performance, ensure compliance, identify coaching opportunities, and enhance overall customer experience. As a result, our team operates more efficiently, delivers higher-quality support, and maintains strong service consistency. ### 5. An easy-to-use QA platform **Rating:** 4.0/5.0 stars **Reviewed by:** Grigor B. | Founder, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about MaestroQA?** In the past year, MaestroQA has updated the interface quite dramatically, making it way more user friendly. **What do you dislike about MaestroQA?** AI features require additional purchase which drives the cost up significantly **What problems is MaestroQA solving and how is that benefiting you?** MaestroQA helps us monitor and evaluate our agents in all communication channels we are present with an easy-to-use and intuitive UI that our agents find easy to use as well. ### 6. Maestro QA Updated Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge V. | Head of Customer Support, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about MaestroQA?** As we proceed with our migration to OAI, we've observed that Maestro continues to offer certain functionalities that are not yet present in the newer platforms. This insight is critical for our transition planning. **What do you dislike about MaestroQA?** We're working on refining our AII generation models to deliver more robust and intelligent outputs, ultimately boosting the platform's overall capabilities. **What problems is MaestroQA solving and how is that benefiting you?** Its helps us create an organized methodology to monitor agents randomly as well as it gives us the opportunity to be able to meassure metrics as well as behaviors. ### 7. Excellent Tool for Analyzing Customer Interactions **Rating:** 4.0/5.0 stars **Reviewed by:** Dhana S. | Engineering Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2025 **What do you like best about MaestroQA?** It helps to analyze the calls, chats that happens with our customer **What do you dislike about MaestroQA?** Lot of limitations when it comes to integration **What problems is MaestroQA solving and how is that benefiting you?** MaestroQA provides an easy to use, out of the box API integration with Salesforce. In the MaestroQA dashboard, you can one-click integrate with Salesforce and start syncing in Cases immediately (and optionally Tasks or other tables) and begin customizing your integration ### 8. Customizable, User-Friendly, and Seamlessly Integrates with AI **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about MaestroQA?** I appreciate that Maestro QA is customizable, easy to use, and seamlessly integrates with AI. Using it in customer support has streamlined the entire QA process. **What do you dislike about MaestroQA?** There isn't anything I dislike about MaestroQA. **What problems is MaestroQA solving and how is that benefiting you?** MaestroQA enables QA support agents to obtain feedback that is tailored to each individual customer support agent, based on their unique data. ### 9. An ideal tool for Quality Analysts **Rating:** 5.0/5.0 stars **Reviewed by:** Harshani A. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about MaestroQA?** MaestroQA is a tool for grading tickets; its user interface, which uses few colours, makes it particularly appealing to use. I've been using MaestroQA for the past 2.5 years; first as an agent, monitoring my quality scores, and now as a Quality Analyst, doing all of the grading. It comes with several features that make grading a simple process. **What do you dislike about MaestroQA?** The only thing I dislike is that we cannot download our grading progress in CSV/PDF format. **What problems is MaestroQA solving and how is that benefiting you?** I've been using MaestroQA for the past 2.5 years, and it's an excellent tool for performing audits as well as grading. It's simple to use, with simple features. The grading process is also extremely straightforward and it even shows how long it takes us to finish a grade. Grading on MaestroQA does not require any training because the user can discover about all of the available features just by exploring the platform. ### 10. Go to tool for analysing your performance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about MaestroQA?** The best thing about MaestroQA is its interface, which has a basic colour combination of blue, black and white, making it highly appealing to the eye. The graphs that show the performance of the QA scores make it a great tool for analysing the agent's performance. **What do you dislike about MaestroQA?** I don't think that MaestroQA lacks any features; in fact, I believe it's an ideal tool for Quality Analysts. **What problems is MaestroQA solving and how is that benefiting you?** I've used MaestroQA as an agent for the past two years , and it shows a graph of my performance throughout different timeframes, helping me to further improve my performance. I've also been in touch with my Graders, who help me schedule my coaching sessions and walk me through the correct procedures. ### 11. Gives me better understanding of my performance **Rating:** 5.0/5.0 stars **Reviewed by:** Prashansa S. | Senior Support executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2023 **What do you like best about MaestroQA?** I like that MaestroQA help me to give a deeper understanding of my performance so that I can work hard to get my scores up. Further, it gives me direct feedback from my quality analysts. **What do you dislike about MaestroQA?** What I dislike about MaestroQA is that we receive Ces scores from our sellers that for our services we provided, here we are unable to review the scores topic wise. **What problems is MaestroQA solving and how is that benefiting you?** It helps me to review my performance monthly and weekly. Also, I can filter it by date as well. Further, it shares scores which motivates me to work more hard every day ### 12. Unparalleled Power & Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2024 **What do you like best about MaestroQA?** Where to even begin.... Coming from a previous vendor whose tool is very user-friendly BUT limited in a number of ways, MaestroQA completely flips the script! The agent experience is as thorough and detailed as your QA team wants it to be. The performance dashboards can be customized to almost ANY use case and tailored to your needs. Additionally, you can make them accessible to groups/teams or individual users as necessary. The options for drilling down into metrics and KPIs is unlike anything I have ever come across and, in some ways, outdoes the experience you would have with a Looker or Tableau UI. Metrics/Data is Maestro's bread and butter, so if you are QA/CS Team with an more detail-oriented focus on what is going on in your support teams OR want to push them to grow, THIS is your tool! The scorecard (rubric) creation process and user experience when grading is very logical and fantastic upon go-live! And the Coaching Platform is their second greatest strength. Multiple ways to track sessions, as well as coaching items and to-do's make for a truly actionable and powerful experience! Finally, and I cannot understand this, you will not find another vendor with a dedicated customer support like MaestroQA. The amount of support we have received throughout our implementation and even DEMO phase (pre-contract) is ABSURD - and I mean that in the best way possible. Their livechat support is unrivaled - you can almost always count on a response to your questions within minutes, and if you are struggling to produce a certain metric on your own, their CSMs will provide you with steb-by-step solutions. In conclusion: it may not be the easiest tool to get set up... but when it IS set up, it is a mind-blowing experience. **What do you dislike about MaestroQA?** Two things, which I would say are just the nature of the beast, but it has to be said: 1. The implementation process - while HIGHLY curated by your impl. manager - is lengthy and quite labor-intense. What I recommend here is to really take things step by step/ ie. DO NOT go off creating too many metrics/reports on your own prior to learning the proper steps first - this will ultimately save you time, because there are A LOT of things to consider when handling each step. Which leads me to..: 2. In MaestroQA, many of their features are interwoven with oneanother. Example: If you create a scorecard/rubric and do some grading, you cannot easily delete it because it will likely be linked to certain dashboards and/or automations - one first has to remove it from other existing features prior to being able to delete it. So, again: you have to be methodical about how you test and use certain features, as using and then DELETING them will result in having to rebuild a lot of other metrics, etc.. created in parallel. Neither of these should, however, keep you from using the platform! It just takes some time to get used to and at least a BIT of technical savvy. **What problems is MaestroQA solving and how is that benefiting you?** Engagement in the QA Process, Coaching and Feedback, a closer look at CSAT and DSAT, CX Drivers ### 13. Maestro's Review by a Business Quality Auditor **Rating:** 5.0/5.0 stars **Reviewed by:** Clark Vhiel L. | Quality Assurance Auditor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2024 **What do you like best about MaestroQA?** Rubrics are very customizable. Reports are easily generated! **What do you dislike about MaestroQA?** There are no video tutorials on the website itself on how to utilize different features. **What problems is MaestroQA solving and how is that benefiting you?** General capturing of opportunities, which makes it flexible for when the rubric doesn't specifically identifies one. ### 14. Best work experience for peer to peer **Rating:** 5.0/5.0 stars **Reviewed by:** Natasha G. | Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about MaestroQA?** Maestro is the best for productiveness in the work field. It is very easy to maneuver and great for feedback **What do you dislike about MaestroQA?** I dont have a least helpful because MaestroQA suites my needs **What problems is MaestroQA solving and how is that benefiting you?** Peer to peer communication keeps our workforce strong ### 15. Elevated QA Program with Maestro **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about MaestroQA?** We were looking for a QA Platform that matches the complexity of our B2B SaaS environment, with a goal of facilitating coaching conversations that up-level our Agents. Maestro has been a great partner for these reasons and more: • Seamless integration with Zendesk, including rules to include/exclude certain tickets based on Zendesk attributes • Ability to manage multiple rubrics/create new ones that are robust enough to match our scoring criteria • Calibration tool allows managers/peer scorers to stay aligned • Implementation was organized into logical steps and we felt very supported, meaning we hit TTV on our desired timeline **What do you dislike about MaestroQA?** Some of the admin settings aren't intuitive to locate, or require some extra steps/clicks. Ongoing administration is quite lightweight overall, so this is not the end of the world. We would also love a Gong integration to ingest and score call recordings within Maestro, so both tickets and calls can be scored in a single platform and with shared rubrics. **What problems is MaestroQA solving and how is that benefiting you?** Organizing and automating our QA program for Support Managers ### 16. It is very easy to understand and use! **Rating:** 5.0/5.0 stars **Reviewed by:** Demonica L. | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about MaestroQA?** I like that im able to see what needs to be improvement. I like that you can use the links to take you exactly where the improvement needs. It also gives you the breakdown of each QA score that you used. I like that it give the scores for the week, month and 3 months back. very helpful **What do you dislike about MaestroQA?** There is not to many things that I do not like. I love the app! Helps me understand **What problems is MaestroQA solving and how is that benefiting you?** It helps me identify where i missed opportunites, and allow me the chance to go back and look at all the scores and to compare. ### 17. Wonderful experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Shobhna M. | Member support agent, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about MaestroQA?** I like the way they show us the CES and our quality scores on the tickets. **What do you dislike about MaestroQA?** There can be some more types of graphical representation for scores. **What problems is MaestroQA solving and how is that benefiting you?** By this we are getting a chance to improve our quality scores. I would suggest you to add the CES score feature as now we are unable to see the same. ### 18. Awesome experience with Maestro **Rating:** 5.0/5.0 stars **Reviewed by:** Manilka S. | QA, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2024 **What do you like best about MaestroQA?** Liked how easy the maestro's interface is to work on and makes the work experience a smooth one. **What do you dislike about MaestroQA?** Nothing I dislike about Maestro. But justa common feedback that the interface can be a bit more interactive. **What problems is MaestroQA solving and how is that benefiting you?** It's resolving the issues which agents face in tickets. That said, they get proper feedbacks, comments, grades of the work they did. ### 19. Excellent. **Rating:** 5.0/5.0 stars **Reviewed by:** Dimitris D. | Support Associate at Wolt, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about MaestroQA?** The most notable tihng is that his ease of use, helpful feedback, efficiency in grading, transparent reporting, and colorful interface. **What do you dislike about MaestroQA?** Nothing specific to notify about it, it doesn't havea nything negative. **What problems is MaestroQA solving and how is that benefiting you?** Secureframe automates and streamlines achieving and maintaining compliance with various standards. ### 20. Review of Maestro **Rating:** 5.0/5.0 stars **Reviewed by:** Charchit S. | Fraud Analyst, Outsourcing/Offshoring, Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about MaestroQA?** Unbelievable tool which helps to audit in a very strategic way. Things get easy while working on it. Making a report fetching a report is very easy and accessiable. **What do you dislike about MaestroQA?** There's nothing disliking about the maestro tool. It's helps our team in very different ways. **What problems is MaestroQA solving and how is that benefiting you?** Maestro is benefiting in very different ways i.e to maintain the quality of the site or team or per agent. Helps in total control on our data which is easily accessible for the team. ### 21. MARVELOUS - Has helped me standardized our QA Department **Rating:** 5.0/5.0 stars **Reviewed by:** Ronel V. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2023 **What do you like best about MaestroQA?** One of MaestroQA's standout features is its intuitive and user-friendly interface. The clean design and well-thought-out layout make navigating the platform a breeze. From setting up evaluation forms to accessing comprehensive analytics, every aspect of the software is designed with the end user in mind. It has revolutionized our QA evaluation process. The ability to customize evaluation forms to match our specific needs and industry requirements has been a game-changer. Evaluators find it easy to assess calls, provide feedback, and track agent performance seamlessly. The automated scoring system not only saves time but also ensures consistency in evaluations. **What do you dislike about MaestroQA?** One of the most glaring issues with MaestroQA's reporting feature is the lack of customization options. While the platform excels in providing real-time analytics, the inability to tailor reports to our specific needs has hindered our ability to extract meaningful insights. The rigid structure of the reporting templates constrains our capacity to analyze data in a way that aligns with our unique business requirements. **What problems is MaestroQA solving and how is that benefiting you?** Inconsistent Quality Assurance Practices: Problem: Ensuring consistent evaluation and feedback for customer interactions Lack of Real-Time Visibility: Problem: Limited visibility into agent performance in real-time makes it difficult to address issues promptly and make data-driven decisions. ### 22. Ticket grade and customers csat checks **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about MaestroQA?** I can say that I absolutely love MaestroQA as a quality assurance tool! It has truly enhanced our customer service experience. I can mention that it stands out to me for the interface, as it is incredibly intuitive and easy to navigate, which has made my job way much smoother. MaestroQA offers a comprehensive range of capabilities, from call monitoring to ticket analysis and chat evaluation. These features have given us valuable insights into agent performance and helped us improve customer satisfaction. **What do you dislike about MaestroQA?** While I appreciate the many benefits of MaestroQA, there are a few potential drawbacks for me. I found that MaestroQA has a learning curve, especially for users who are new to the platform or less comfortable with technology. Also, I think that customizing evaluation criteria and settings in MaestroQA can be complex, particularly for users without a technical background. It may require technical assistance or training to ensure accurate configuration. **What problems is MaestroQA solving and how is that benefiting you?** I personally find MaestroQA to be an invaluable tool in customer support. It solves several problems. It provides a centralized platform for quality assurance, ensuring consistent evaluation criteria and standards. Also, I think that comprehensive evaluation and monitoring capabilities help pinpoint specific areas where agents can enhance their performance. Agents receive actionable feedback and insights, empowering them to improve their skills and provide better support to customers. ### 23. VERY HELPFUL **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah Marie G. | Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2023 **What do you like best about MaestroQA?** It has a lot of great information. easy to navigate. **What do you dislike about MaestroQA?** NONE, it is very help ful to every one for coahing opportunites, since coaching is a process that aims to success. **Recommendations to others considering MaestroQA:** yes and its very helpful specially to the people who needs to know their oppotunities, and its ver **What problems is MaestroQA solving and how is that benefiting you?** it Empower me to monitor and deliver against key metrics. at the same time, “Maestro” leverages companies’ existing skills, technology and investments to help them get more value with less cost and time. ### 24. Best coaching dashboard out there! **Rating:** 4.5/5.0 stars **Reviewed by:** Christian C. | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about MaestroQA?** The best part of MaestroQA is how it highlights areas that agents need coaching on. Instead of taking the time to search for what area an agent needs coaching in, MaestroQA brings it right to you. **What do you dislike about MaestroQA?** The only recommendation I'd have for MaestroQA is to implement tracking for how often agents sign into MaestroQA and review their own metrics. **What problems is MaestroQA solving and how is that benefiting you?** We use MaestroQA to analyze the KPIs that are most important to our business and highlight tickets where agents succeeded and were unsuccessful in meeting the goals of the metric. ### 25. Maestro is a 50/50 for me as of now **Rating:** 4.0/5.0 stars **Reviewed by:** Jonathan T. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about MaestroQA?** We can see in full detail our CSATs and Quality Scores. **What do you dislike about MaestroQA?** I cannot say so, but the Maestro is not yet being use to its full potential. There are still parts of the site that are un touched. Also, if only you can add a feature where we can directly file a dispute on an Audit. **What problems is MaestroQA solving and how is that benefiting you?** Maestro helps in checking our Weekly CSATs. We can easily locate them when we can no longer find them in Zendesk. ### 26. Its a very efficient way to get quick feedback. **Rating:** 5.0/5.0 stars **Reviewed by:** Tina M. | Customer Service Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about MaestroQA?** The ability to listen to your calls anytime. It allows the associate to improve and have the opportunity to build on their strenghts and to learn from missed opportunites. **What do you dislike about MaestroQA?** That once the areas of growth is "marked complete" it still pops up over and over again every time the app is opened. **What problems is MaestroQA solving and how is that benefiting you?** It gives complete and detailed feedback and information on the areas of growth and opportunity. It allows a better communication line between associate and Management. ### 27. Highly Recommend Maestro QA **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about MaestroQA?** I really enjoyed the user friendly interface of Maestro. It was incredibly easy to navigate and I enjoyed the different features available including, but not limited to, the ability to view peer feedback, the ability to complete tasks assigned to you for missed opportunities, a place to send questions/inquiries about graded tickets to gain a better understanding of the scoring process and why those scores were chosen, and the ability to easily navigate previous quality scores. **What do you dislike about MaestroQA?** I would have loved to have seen more opportunity to download or save our scores or progress over time. I also probably would have loved to have seen an opportunity to "markup" tickets and tag stakeholders to be able to view specific sections or areas of the tickets we are reviewing. It appeared that there was an ability to do this on the side of the scoring agent, but not on the side of the agent receiving a score. **What problems is MaestroQA solving and how is that benefiting you?** Maestro was helping us to ensure each customer is receiving the same quality standard in each interaction. We follow a rubric that was designed to meet the quality expectations of the company and Maestro is ensuring that all associates have a tool where they can better understand how to improve the quality of their interactions moving forward. It also inadvertently helped to connect us with QA stakeholders and discuss pain points within the SOP we currently have so we can continue to improve our overall quality as a company moving forward. ### 28. it was easy and fast to access the platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about MaestroQA?** For its user-friendly interface, robust quality assurance features, and its ability to streamline and optimize the QA process for customer service teams. **What do you dislike about MaestroQA?** such as interface design, pricing structure, or certain feature limitations. **What problems is MaestroQA solving and how is that benefiting you?** MaestroQA primarily solves quality assurance challenges in customer service operations by providing tools for monitoring, analyzing, and improving agent performance and customer interactions. By ensuring consistency and excellence in customer service, MaestroQA helps companies enhance customer satisfaction, increase efficiency, and maintain brand reputation. ### 29. MaestroQA is easy to learn...and hard not to succeed with your customer service team. **Rating:** 5.0/5.0 stars **Reviewed by:** Dima A. | Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about MaestroQA?** MaestroQA is easy to handle, intuitive and provides a lot of insights and reporting options. Also, with a bunch of customizing options, you can build your scorecards and reports according to the needs of your customer support team. **What do you dislike about MaestroQA?** The graphs and colouring in the reporting tab are not visually appealing (due to the thickness of the lines and the small size description of the numbers). Which makes it unattractive to share the results from the reporting tab in a meeting (via screensharing). **What problems is MaestroQA solving and how is that benefiting you?** The AI classifier can help you to get vital information about the specific case, but also a bunch of cases at the same time, without having checked the case yet. For example: We wanted to highlight the usage of specific terms during the case handling. With the AI classifier, MaestroQA checks the interaction within the CRM automatically and highlights automatically, if one of these defined words was used or not. This helps to provide very specific and topic-related feedback to your team. ### 30. Very easy to navigate and provides me all the details I need on a cal **Rating:** 5.0/5.0 stars **Reviewed by:** Emmanuel M. | Performance Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about MaestroQA?** Interface is easy to follow and offers enough filters for me to get to the exact details I need **What do you dislike about MaestroQA?** Nothing comes to mind as of right now. Love it! **What problems is MaestroQA solving and how is that benefiting you?** It has helped tremendously coach our team members on adhering to our policies and ensuring that we are providing clients with a solid experience ### 31. MaestroQA sets the bar high for how they treat customers **Rating:** 5.0/5.0 stars **Reviewed by:** Brad R. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about MaestroQA?** The software in and of itself is fantastic. It really helps our QA team get to tickets in the manner we want it to. The think we like best though, has been the hand off from Implementation to Live. Most softwares take a step back after implementation, but with MaestroQA, it was the same level of attention and detail that we received during Sales Process/Implementation. **What do you dislike about MaestroQA?** There are a lot of things that require you to reach out to a CS representative to have implemented (and they are always Fantastic), but it would be nice for us to be given the reins. **What problems is MaestroQA solving and how is that benefiting you?** It automates Conversation Quality Assurance, allowing us to help not just our customers, but also our Support Experts. ### 32. It's good to use Maestro. **Rating:** 5.0/5.0 stars **Reviewed by:** Marbie D. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about MaestroQA?** Real-time update of the information which givrs accurate data. **What do you dislike about MaestroQA?** None so far. Everything is good for me when I use Maestro tool. **What problems is MaestroQA solving and how is that benefiting you?** I use this tool to view my scorecards especially my QA for audited tickets and survey of clients. ### 33. It is easy to navigate and the user interface adapts well with the need. **Rating:** 5.0/5.0 stars **Reviewed by:** Anupam R. | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about MaestroQA?** The user interface is really convenient and powerful at the same time, I can easily navigate through data in very little time. It is time saving and vast search options give me an open platform to manoeuvre through data. It collects data as if there is any powercut or any internet flactuation I can resume my work where I left it off. **What do you dislike about MaestroQA?** This tool never disappoints but if something that needs attention is sometimes we need data which is more than 3 months older and we have limitiation to search or find data within 3 months of time span. **What problems is MaestroQA solving and how is that benefiting you?** In my Job requirement I need to audit the data of my teammates working under me, it helps me to audit the data as per my convenience and in the easiest way was well where I can make it easy for my teammates to understand the exact problem area by using different features provided by this tool so my team can work exactly on where correction is required. ### 34. Practical interface **Rating:** 4.5/5.0 stars **Reviewed by:** Abdelkarim B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about MaestroQA?** Its simple way of previewing data, it does not need much to get used to. **What do you dislike about MaestroQA?** The fact that you need to view information that are not related to scoring or tickets. **What problems is MaestroQA solving and how is that benefiting you?** Its solving quality improvement as it is necessary for a good customer support. ### 35. Building tomorrow's agents, today **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about MaestroQA?** It's something I use every day because it's something very easy to use and to apply to my work--plus everything the program offers makes it easier on me as an agent because of how I am able to see where I went right in my interactions, and where I can grow as an agent. It also does not hurt that I have not had to call customer support for anything **What do you dislike about MaestroQA?** I do not see where "ease of integration" or "ease of implementation" actually applies, so once I get more experience there, from the agent side, I will be able to determine what I like about it or not **What problems is MaestroQA solving and how is that benefiting you?** Where I can grow as an agent ### 36. Review for MaestroQA **Rating:** 5.0/5.0 stars **Reviewed by:** Denny T. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2023 **What do you like best about MaestroQA?** In this tool, we can see and have all consolidated data which is require to perfrom audits as well as to give feedback to respected agents, which ultimately help us as team to be in sync. **What do you dislike about MaestroQA?** Till date I didnt found anything which I dont like in this tool. Once you become use to the tool, it really make your life easy. 1 suggestion which i can give personally that - it would be great if we can see details/scores for multiple case in single search. **What problems is MaestroQA solving and how is that benefiting you?** In my opinion MaestroQA is the best tool to evaluate an agent in quality paramenter. I do use to audit, see and get require deteils to perfor audits. And in the end get quality scores for a agent or team. ### 37. Maestro Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jhungie T. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about MaestroQA?** Accessibility is on point. I can easily access reports real time **What do you dislike about MaestroQA?** I dont dislike anything about maestro. It is so helpful **What problems is MaestroQA solving and how is that benefiting you?** Customer Experience measurement. Maestro benefits me as we can easily see the results of our audits ### 38. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Yohannes H. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about MaestroQA?** To check how much the ticket was valued. And the notification when the ticket is %100. **What do you dislike about MaestroQA?** I don't see any downside for maestro, it an amazing tool. **What problems is MaestroQA solving and how is that benefiting you?** Improving what to do on the next cases. ### 39. Maestro QA is a great tool because it shows you every detail of every interaction you have **Rating:** 5.0/5.0 stars **Reviewed by:** Arturo P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about MaestroQA?** The facility of reading and working on it **What do you dislike about MaestroQA?** Everything works perfectly fine, I would not change any of it **What problems is MaestroQA solving and how is that benefiting you?** You can see detailed every interaction you have had ### 40. Wonderful collaboration tool to monitor QA progress and coachings **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about MaestroQA?** An easy-to-use interface, the ability to track progress over a particular time period, and a really versatile feedback and coaching implementation round out the package. Anytime I have had to contact customer support, it has been a pleasant experience! **What do you dislike about MaestroQA?** Reporting: I wish it were a bit more intuitive for the average user. You can find what you are looking for, but it takes some time to figure out the filters. I wish it had a better ability to discover trends, whether that be with reporting or AI. **What problems is MaestroQA solving and how is that benefiting you?** Keeping track of feedback in an easy-to-use way makes my job easier, as I have everything I need in one place. ### 41. Tool is simple, specific as it helps a CA to audit cases **Rating:** 4.0/5.0 stars **Reviewed by:** Lovely R. | Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2023 **What do you like best about MaestroQA?** It helps in a better way to audit and provide remarks to agent **What do you dislike about MaestroQA?** At times connect error is there else everything is good **What problems is MaestroQA solving and how is that benefiting you?** All good ### 42. Maestro QA review **Rating:** 5.0/5.0 stars **Reviewed by:** Abhinandan N. | Enterprise (> 1000 emp.) **Reviewed Date:** September 04, 2023 **What do you like best about MaestroQA?** Maestro is very friendly in usage & easy to undersand. Maestro do have a good interface Maestro works very smoothly mostly. Proper data is available in it and also do have proper way of exploring the data and all the options. **What do you dislike about MaestroQA?** Sometimes it takes to pull the heavy data and hangs. So, little bit bug issue needs to be fixed. Also, Sometime the OB call is not available in the Maestro. While listening OB call recording there is a bug in play/pause button **What problems is MaestroQA solving and how is that benefiting you?** Data easily available. Data can be easily downloded easy to use as on same scren all the detals are available. Dashboarding is easily aailable. ### 43. Maestro has been good but it can be better. **Rating:** 5.0/5.0 stars **Reviewed by:** Girdhar C. | Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about MaestroQA?** Simple Navigation and the good part of ease of access. the chat integrTION THE AUDIO iNTEGRATION Etc has been a good par at the same time the Annotations we can do in the scripts is has been awesome. **What do you dislike about MaestroQA?** More can be done on this. the Jump in section can be pluged in with keyboard shortcuts where a few clicks can change the section of rubrics and all where the button function will help a quick navigation in keyboard. **What problems is MaestroQA solving and how is that benefiting you?** Real-time analysis. Real-time updates quick updates. relatime view and end user results. Swiftness makes it fast and easy for task completion. Yes, realtimeupdates do help us keep track of productivity ### 44. Feedback/Review for MaestroQA **Rating:** 5.0/5.0 stars **Reviewed by:** Nishant V. | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about MaestroQA?** Real time scores updates can be provided, Also, it allows to provide coaching for the user, so that quick improvement can be done. **What do you dislike about MaestroQA?** Screen record function is not there, which is a drawback. **What problems is MaestroQA solving and how is that benefiting you?** It is allowing user to provide real time feedback to the agents, also by scoring in maestro, agents can improve their performance. ### 45. Maestro is the best **Rating:** 5.0/5.0 stars **Reviewed by:** Lexi B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about MaestroQA?** MQA is full of resources to support both the agent, graders and managers alike. I enjoy working out of the assignments page, and have visibility into the rest of my team's progress for the month. Easy coaching tools and highlighting to indicate areas of concern and achievements made! **What do you dislike about MaestroQA?** MaestroQA userface is not customizable as far as font, color, or ability to take notes or save important tickets in a "personal grader queue" or "journal" for example. Please continue building on the tools and resources available. **What problems is MaestroQA solving and how is that benefiting you?** QA supports our Performance and quality management, monitor SOP adherence and find areas of opportunity, relationship building and coaching for managers & agents, enhanced reports for our upper leadership teams. ### 46. Meastro review **Rating:** 5.0/5.0 stars **Reviewed by:** Yogeshwari J. | Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2023 **What do you like best about MaestroQA?** Maestro is a very great tool which helps the QAs to perform audits daily for different LOB and we can easily fetch the reports via Maestro tool. Its a helpful tool. **What do you dislike about MaestroQA?** There is nothing such which I dislike for Maestro, however we have the files extracted from Maestro in zip format which takes time to get exported from tool and then convert to csv **What problems is MaestroQA solving and how is that benefiting you?** In Mastro we can see the cases and then perform the audits in an easy manner for different LOBs In Mastro we can see the cases and then perform the audits in an easy manner for different LOBs ### 47. It is handful tool to audit the case. **Rating:** 5.0/5.0 stars **Reviewed by:** Surendra S. | Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about MaestroQA?** I love to audit the cases on the Maestro, I easly can find the cases of the agents and give the rating about their work and find the consolidated result of the performance. **What do you dislike about MaestroQA?** There is nothing as dislike, InitiaIly i found it quite difficult to pull/look out the data but gradually I used to it and now I am good to find required information. **What problems is MaestroQA solving and how is that benefiting you?** With this tool, I have all consolidated data which help me to evaluate the cases and all the details regarding the agents like weekly and monthly Qulaity Scores and other imporatnt information in one place. ### 48. MaestroQA **Rating:** 5.0/5.0 stars **Reviewed by:** Perly C. | Support Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about MaestroQA?** It's very easy to navigate and use. I can see my stats easily **What do you dislike about MaestroQA?** Just the thing that I can only share my entire screen instead of sharing a specific window only **What problems is MaestroQA solving and how is that benefiting you?** Process QA, helps the team review what they did wrong and help them correct them in a timely manner ### 49. Maestro QA Review **Rating:** 5.0/5.0 stars **Reviewed by:** Akshay C. | Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2023 **What do you like best about MaestroQA?** The user interface is very smooth and easy. Easy to perform the audits. Easy to regulate the parameters and set questionnaire. Helps in various Data creation and export. **What do you dislike about MaestroQA?** Bugs issue. Sometimes we have to wait a lot to refresh the maestro. Its takes a bit time to updatre the Data. It should allow multiple case reviews at a time. **What problems is MaestroQA solving and how is that benefiting you?** The ease of work on maestro helps to save a lot of time and the user interface is so easy to learn. Helps to improve the quality and efficiency of the users. A good product. ### 50. Maestro experience **Rating:** 5.0/5.0 stars **Reviewed by:** Aiza B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2023 **What do you like best about MaestroQA?** What I like the best about Maestro QA is it's tools/tabs that are user friendly or very easy to navigate. Very fast tab and comprehensive one. Compare to other that is so complicated to use this Maestro is the right one to use. **What do you dislike about MaestroQA?** So far of my usage I am not seeing anything that will make me dislike this tool because it is useful, user friendly and comprehensive one. I will highly recommend it to my friends and workmates. **What problems is MaestroQA solving and how is that benefiting you?** Since our work has something to do with reviewing an account of our member when doing online transactions, sometimes we tend to forget reviewing some aspect on the account so Maestro is always there to remind us about our markdowns for us not to repeat the same mistake again in the future. ## MaestroQA Discussions - [Aside from the bar graph that shows after you signed in, are there any other charts that I can change into?](https://www.g2.com/discussions/33453-aside-from-the-bar-graph-that-shows-after-you-signed-in-are-there-any-other-charts-that-i-can-change-into) - 1 comment, 1 upvote - [Are you guys still testing the recording function?](https://www.g2.com/discussions/33426-are-you-guys-still-testing-the-recording-function) - 1 comment, 1 upvote - [View MaestroQA pricing details and edition comparison](https://www.g2.com/products/maestroqa/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+17%3A39%3A41+-0500&secure%5Bsession_id%5D=f3f48f75-95da-487a-ad6f-44f76f3a27de&secure%5Btoken%5D=7bb669ffb8175504051b1a61c7c0581cfc9742dea3bdb12e6c2917bd7355592b&format=llm_user) ## MaestroQA Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Helpshift](https://www.g2.com/products/helpshift/reviews) - [HubSpot CRM Integration for Jira](https://www.g2.com/products/hubspot-crm-integration-for-jira/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [NICE Workforce Management](https://www.g2.com/products/nice-workforce-management/reviews) - [Playvox WFM](https://www.g2.com/products/playvox-wfm/reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - [ServiceNow Integration Hub](https://www.g2.com/products/servicenow-integration-hub/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## MaestroQA Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Quality Assurance** - Evaluation - Calibration - Reports **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Generative AI** - AI Text Summarization **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Channel** - Security - Omnichannel - Privacy - Anonymity **Performance** - Integrations - Compliance **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top MaestroQA Alternatives - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - 4.6/5.0 (279 reviews) - [evaluagent](https://www.g2.com/products/evaluagent/reviews) - 4.5/5.0 (432 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,423 reviews)