![Brian S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian S.")
BS

Brian S.

Director, Health Experience Strategy & Operations

Mid-Market (51-1000 emp.)

10/14/2024

"Macorva helped our organization increase survey responses by 75%."

4.5/5

What do you like best about Macorva?

Macorva seamlessly integrated with our salesforce instance to provide a streamlined way to generate surveys to consented patients via email and text. By doing so, we increased survey responses by 75%. For survey responses that were negative, we enabled communication to the person's manager for coaching opportunity. Macorva provides an infrastructure that makes it simple to understand your customer's feedback in a timely fashion. In addition to the product, the team behind it is a pleasure to work with from sourcing to implementing, and post implementation reporting. Review collected by and hosted on G2.com.

What do you dislike about Macorva?

Nothing comes to mind that needs to change with Macorva. If you plan to integrate with salesforce, have your development team read their thorough documentation. Review collected by and hosted on G2.com.

What problems is Macorva solving and how is that benefiting you?

Increasing direct responses from patients after interactions with our employees, while immediate notifying managers of sub-par responses. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

See what 13 reviewers think of Macorva

4.6 out of 5 · Verified reviews from real users

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