I use Lyssna mostly for unmoderated usability testing, and I’ve also used it for first-click and comprehension testing. I can quickly and easily reach out to our audiences, whether I need to unblock a product or validate a new design. I’ve had great success finding and speaking to the right people quickly, and the tool makes it super easy. Moderated interviews have also been quite a seamless experience. The interface is set up well: nothing is confusing, everything makes sense, and the experience is super seamless. It’s just got better and better every year. Review collected by and hosted on G2.com.

The only thing I can think of is that some features I’d really want, like observer rooms, are behind a paywall, so we’d have to upgrade our package to access them. The AI follow-up questions also didn’t work that well for us. Since cancer often comes up in our studies, we found they were antagonizing or annoying some participants, so we’ve opted not to use them. Review collected by and hosted on G2.com.