Very clean, intuitive interface. Great range of survey options. Takes out a lot of the hassle of settings up sessions with all the automated emails and confirmations - and allows you to integrate your own system or use there's which is fantastic.

The ai feature is fun, not 100% up to scratch yet but helpful to generate quick data points/stats. Hopefully this performance will only get better.

The screening and agreement features are also so helpful. It's almost like it's been designed BY testers who knew what they needed ;)

Can't comment on costs/ROI as someone else pays the bills, but the team were amazing at onboarding us and always being available for questions, suggestions and support. A great team at Lyssna all round. Review collected by and hosted on G2.com.

Dislike is a strong word. I think stronger ai synthesis will come with time, at the moment its siloed to individual Qs, but more holistic data analysis will be super helpful in the future. Review collected by and hosted on G2.com.