# LuxSci Reviews **Vendor:** LuxSci **Category:** [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging) **Average Rating:** 4.7/5.0 **Total Reviews:** 83 ## About LuxSci LuxSci provides HIPAA-compliant email and secure digital communication solutions for organizations that send sensitive healthcare data at scale. The platform is designed for high deliverability, automated encryption, and compliance across transactional email, user communications, and customer outreach. • Secure High Volume: HIPAA-compliant transactional and application email delivered at scale via API or SMTP. • Secure Marketing: HIPAA-compliant email marketing and outreach campaigns with encryption and workflow automation. • Secure Gateway: Automatic, policy-based encryption for outbound email from Microsoft 365, Google Workspace, and on-premises systems. • Secure Forms: Encrypted web forms for collecting and routing PHI and other sensitive data. • Secure Email Hosting: Secure, compliant email hosting for organizations that require full control and auditability. LuxSci is used by healthcare providers, digital health companies, and regulated organizations that need secure communications without sacrificing deliverability or usability. ## LuxSci Pros & Cons **What users like:** - Users commend LuxSci's **prompt and knowledgeable customer support** , appreciating the responsive assistance they consistently receive. (21 reviews) - Users commend LuxSci for its **top-notch security and encryption** , ensuring safety and compliance for sensitive communications. (12 reviews) - Users appreciate the **ease of use** of LuxSci, finding setup straightforward with helpful templates and support. (11 reviews) - Users value the **HIPAA compliance** of LuxSci, ensuring top-tier security and peace of mind for all communications. (10 reviews) - Users commend LuxSci for its **fast response speed** , ensuring timely support and efficient updates when needed. (9 reviews) - Users value the **reliable security features** of LuxSci, ensuring robust protection for sensitive client information. (8 reviews) - Helpful (7 reviews) - Response Time (7 reviews) - Email Security (6 reviews) - Protection (6 reviews) **What users dislike:** - Users experience **email filtering issues** and integration challenges with Apple, impacting communication flow and account setup. (5 reviews) - Users find the **interface not user-friendly** , often needing support for issues that should be easily resolvable. (5 reviews) - Users find **UX improvement necessary** due to the outdated and less user-friendly interface compared to other email services. (5 reviews) - Users note the **limited features** of LuxSci, lacking sufficient communication tools and advanced email functionality. (4 reviews) - Users find that **missing features** hinder LuxSci's effectiveness, leading to email filtering and integration challenges. (4 reviews) - Outdated Interface (4 reviews) - Difficult Setup (3 reviews) - Expensive (3 reviews) - Access Issues (2 reviews) - Attachment Issues (2 reviews) ## LuxSci Reviews ### 1. Excellent service for over 25 years. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2021 **What do you like best about LuxSci?** Since 1999 they have provided incredible uptime for my sites, and response time for questions or service is always fast. **What do you dislike about LuxSci?** Hmmm. There is nothing that I can think of. **What problems is LuxSci solving and how is that benefiting you?** Security was a focus of their's from day one. The few site issues I have had were due to other software not theirs as far as I know. I have never lost any files in stored in theire servers. **Official Response from Kacie Ward:** > Thank you for leaving a review! We appreciate your support over the last 20 years, and we hope you'll stay with us for years to come. ### 2. Great E-Mail and Website System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2022 **What do you like best about LuxSci?** This program is very user-friendly and still has all of the whistles and bells if you need to do a more complex e-mail that may require tagging, tracking or notation. The system handles group e-mails as well. The filter system is sophisticated if you multiple e-mail aliases or mailboxes. For those who do not have e-mails pushed to their phone, my favorite feature is having a text alert when certain e-mails are received. Luxsci also offers very useful web-aides for tasks, notes, documents, calendaring and more. Luxsci's support has always been prompt and knowledgeable. More recently, I have used Luxsci's website/domain services and found it to be very user-friendly. **What do you dislike about LuxSci?** E-mails: When you right-click on a message that the "delete" option is in the middle of the choices. Not really a dislike problem, more this user's issue! **What problems is LuxSci solving and how is that benefiting you?** Several e-mail aliases for various associations are easily handled, organized and custom filtered. **Official Response from Kacie Ward:** > Thank you for the review! LuxSci's sophisticated secure email was designed to meet the complex needs of businesses that work with sensitive information. Thanks again for being a customer and please reach out to our support team with any questions. ### 3. Extremely pleased with my experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2022 **What do you like best about LuxSci?** I like that you have access to a technician for help and troubleshooting via email. It has been very beneficial to always have efficient guidance at a moment's notice. **What do you dislike about LuxSci?** Although I really enjoy Luxsci and all it has to offer, at times I think it can be a little difficult to navigate if you have never used a program like it before. However, we are very pleased overall and will continue to use this service in the future! **What problems is LuxSci solving and how is that benefiting you?** Having a HIPPA-compliant email for patients continues our excellent communication outside the office for our pediatric practice. This program allows our company to be more accessible to our patients to answer questions in a timely and professional manner for an outstanding customer experience! **Official Response from Kacie Ward:** > Thank you for the review! I'm glad to hear our secure email service is enabling patient communication and engagement. Please don't hesitate to reach out to our support team with any questions, we are happy to help. ### 4. LuxSci is a very effective email management and security software. **Rating:** 5.0/5.0 stars **Reviewed by:** Katelyn M. | Litigation Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about LuxSci?** LuxSci does a great job filtering out spam email and keeping our account secure. On the administrative end, its very easy to add, update, and remove accounts. The customer support team responds quickly and effectively resolves any issues. LuxSci also provides a helpful backend to access all of our team's email accounts for administrative purposes - which is especially useful when teammembers leave before transferring their accounts and passwords. **What do you dislike about LuxSci?** LuxSci can sometimes overfilter emails, causing our teammates to miss some messages if they don't closely monitor their proofpoint notifications. LuxSci also sometimes has difficulty integrating with Apple. When setting up new email accounts on our macbooks, administrators sometimes have to put in the acccount information more than once before the changes will register. **What problems is LuxSci solving and how is that benefiting you?** LuxSci helps us manage and secure all of our team email accounts. It provides peace of mind and less IT oversight, heping to ensue our team is not a victim of phishing or other scams. It also provides administrator access to team email accounts, helping to ensure that important information and accounts are never lost. ### 5. Long-term user of LuxSci - Excellent & Fast Customer Service! **Rating:** 4.5/5.0 stars **Reviewed by:** Kristen D. | Owner, Provider (Speech-Language Pathologist), Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2025 **What do you like best about LuxSci?** I've been using LuxSci for HIPAA-compliant email services since I opened my pediatric speech and occupational therapy company over 14 years ago in 2011. Throughout the time, they've consistently remained reliable and secure with excellent customer service. LuxSci has rapid response times to any questions or support tickets we've had. They've responded with courteous, detailed responses to help troubleshoot as needed -- which hasn't been needed often. Our team uses LuxSci daily and have been pleased with being able to rest assurred we are transmitting emails in a safe, secure, and encrypted manner for HIPAA-compliance and the confidentiality of those we serve. **What do you dislike about LuxSci?** While their customer service is incredible, our main suggestion for feedback would be for the LuxSci support team to be able to quickly and easily access our systems with our consent for any IT-type adjustments that are usually tasked to us. There are times where this functionality isn't possible, but it would be great if LuxSci could "fix" the problems for us instead of sending a list of ways for us to fix them. That's the ONLY "dislike" in over 14 years with them though. **What problems is LuxSci solving and how is that benefiting you?** They've been helpful with working with us a small business in efforts to make their service financially viable. It helps us be able to retain LuxSci in a healthcare industry where our reimbursement has had no substantial increases, and even faced reductions, year after year. ### 6. Secure 3rd party email hosting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2022 **What do you like best about LuxSci?** Say you wanted web or IMAP-based email that was as simple to use as GMail, but didn't spy on you? That's essentially what LuxSci provides. While their primary target is security-conscious businesses like healthcare where there are a lot of regulatory requirements, you can benefit from that level of security even if you are not under that kind of regulatory burden. **What do you dislike about LuxSci?** The web site is quite functional but not elegant. Some users complain the design "looks old." **What problems is LuxSci solving and how is that benefiting you?** Hosting your own mail servers is a big drain on IT resources. When you throw in spam and malware filtering, it's a big job. For a small company, we can outsource this to LuxSci at a very reasonable price. They provide both traditional IMAP-based and a web interface for yoru email. Your phone or desktop can have a native email app, or, if you prefer, you can access the email directly via the web interface, so it's good for both technical and nontechnical users alike. **Official Response from Kacie Ward:** > Thank you for the review! We're glad that outsourcing your email to LuxSci is helping to effectively allocate resources. We agree- with cyberattacks on the rise, everyone can benefit from added email security. ### 7. perfectly good email service - their edge is in customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Peter D. | representative director and president, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2025 **What do you like best about LuxSci?** I'm not a techie and find it hard to navigate most software set up. Luxsci's customer service is fast; they have super-easy-to-follow templates for most set-ups; and any specific queries you have are answered in plain English with respect for non-specialists. **What do you dislike about LuxSci?** It is quite expensive. If you are using the web-based interface, you can't access more than one account through the same browser (though not a problem if you use an email client). **What problems is LuxSci solving and how is that benefiting you?** It is a functional and easy to use email provider. They also host some websites for our companies. ### 8. Great Email Service for HIPAA compliance and medical field **Rating:** 4.5/5.0 stars **Reviewed by:** VICTORIA H. | Owner/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2022 **What do you like best about LuxSci?** I like that my messages are secure; if a higher level of encryption is needed, I have that option. I like the seal on my messages. SecureForm is great! **What do you dislike about LuxSci?** Recent updates have enhanced the composer. Integration with Google calendar would help **What problems is LuxSci solving and how is that benefiting you?** Being able to communicate with clients and their patients in a secure manner **Official Response from Kacie Ward:** > Hi Victoria, thank you for leaving a review! We appreciate the feedback and are happy to hear that LuxSci's secure and flexible SecureLine encryption technology is meeting your needs. Have an excellent day, and don't hesitate to reach out to our support team if there's anything we can help you with. ### 9. Great Customer Service!! **Rating:** 5.0/5.0 stars **Reviewed by:** Tim N. | Personal Running Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2021 **What do you like best about LuxSci?** Luxsci designed my website 12 years ago and it is still going strong. Whenever I need updates on it, they are updated within 24 hours. Erik Kangas is the best!! **What do you dislike about LuxSci?** Nothing at all! They do an excellent job! **What problems is LuxSci solving and how is that benefiting you?** They filter a lot of spam and junk mail for me. ### 10. Confidence with the HIPAA compliance, but expensive. **Rating:** 3.0/5.0 stars **Reviewed by:** June H. | owner, therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about LuxSci?** HIPAA compliance, ease of use, excellent customer support **What do you dislike about LuxSci?** Expense, increased costs, lack of complete integration with phone **What problems is LuxSci solving and how is that benefiting you?** HIPAA compliance required for mental health provision ## LuxSci Discussions - [Can email service providers have their spam management tools integrated with email client software?](https://www.g2.com/discussions/51887-can-email-service-providers-have-their-spam-management-tools-integrated-with-email-client-software) - 1 comment, 1 upvote - [How does LuxSci work?](https://www.g2.com/discussions/how-does-luxsci-work) - 3 comments - [View LuxSci pricing details and edition comparison](https://www.g2.com/products/luxsci/reviews/luxsci-review-8199746?section=pricing&secure%5Bexpires_at%5D=2026-06-10+19%3A09%3A52+-0500&secure%5Bsession_id%5D=f5d42f8a-585f-4bf2-a845-d10f8d37a808&secure%5Btoken%5D=1be0c70365eb7c8f0a6e3a94038a90b88fb9166c551ef75eec7c6c940f126790&format=llm_user) ## LuxSci Features **Email Marketing** - Email and Mobile Preview - Manage Email Lists - High-Volume Sending - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses - Multi-user Account - Surveys **Administration** - Template Creation - Preset Template Availability - Custom Unsubscribe - Email Segmentation - Detailed Server Logs - Notifications **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging **Functionality** - Anti-Spam - Anti-Malware - Anti-Phishing - Filtering Functionality - Quarantine - Outbound Email Monitoring - Advanced Threat Intelligence/Protection - Archiving - Reporting - On-prem deployment **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Encryption Techniques - Email Encryption** - Encryption Algorithms - Transport Encryption - End-to-End Encryption **Integrations** - Webhooks - Event Tracking API - Mail Send API - Spam Filter Testing **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Authentication, Verification, and Access Controls - Email Encryption** - Revocation Mechanisms - Access Controls - Digital Signatures - Certificate Authorities **Agentic AI - Secure Email Gateway** - Proactive Assistance **Platform** - Custom Tracking Domain - Multiple Domains - Dedicated IP - Documentation - Sender Reputation Management - Tracking & Reporting - Enterprise Scalability - Performance and Reliability **Security Enhancements and Auditing - Email Encryption** - Malware Scanning - Reporting - Audit Trails - Data Loss Prevention (DLP) **Integration, Compatibility, and Usability - Email Encryption** - User-Friendly Interfaces - APIs and SDKs - Email Client Integration - Automation **Reporting & Analytics** - A/B Testing - Basic Reporting **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Email Marketing** - Autonomous Task Execution - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - CRM Integration - Social Media Integration - E-Commerce Integration ## Top LuxSci Alternatives - [Paubox](https://www.g2.com/products/paubox/reviews) - 4.9/5.0 (568 reviews) - [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) - 4.4/5.0 (408 reviews) - [Proofpoint Core Email Protection](https://www.g2.com/products/proofpoint-core-email-protection/reviews) - 4.6/5.0 (572 reviews)