LuxSci Reviews & Product Details

I like that you have access to a technician for help and troubleshooting via email. It has been very beneficial to always have efficient guidance at a moment's notice. Review collected by and hosted on G2.com.

Although I really enjoy Luxsci and all it has to offer, at times I think it can be a little difficult to navigate if you have never used a program like it before. However, we are very pleased overall and will continue to use this service in the future! Review collected by and hosted on G2.com.

LuxSci does a great job filtering out spam email and keeping our account secure. On the administrative end, its very easy to add, update, and remove accounts. The customer support team responds quickly and effectively resolves any issues. LuxSci also provides a helpful backend to access all of our team's email accounts for administrative purposes - which is especially useful when teammembers leave before transferring their accounts and passwords. Review collected by and hosted on G2.com.

LuxSci can sometimes overfilter emails, causing our teammates to miss some messages if they don't closely monitor their proofpoint notifications. LuxSci also sometimes has difficulty integrating with Apple. When setting up new email accounts on our macbooks, administrators sometimes have to put in the acccount information more than once before the changes will register. Review collected by and hosted on G2.com.

I've been using LuxSci for HIPAA-compliant email services since I opened my pediatric speech and occupational therapy company over 14 years ago in 2011. Throughout the time, they've consistently remained reliable and secure with excellent customer service. LuxSci has rapid response times to any questions or support tickets we've had. They've responded with courteous, detailed responses to help troubleshoot as needed -- which hasn't been needed often. Our team uses LuxSci daily and have been pleased with being able to rest assurred we are transmitting emails in a safe, secure, and encrypted manner for HIPAA-compliance and the confidentiality of those we serve. Review collected by and hosted on G2.com.

While their customer service is incredible, our main suggestion for feedback would be for the LuxSci support team to be able to quickly and easily access our systems with our consent for any IT-type adjustments that are usually tasked to us. There are times where this functionality isn't possible, but it would be great if LuxSci could "fix" the problems for us instead of sending a list of ways for us to fix them. That's the ONLY "dislike" in over 14 years with them though. Review collected by and hosted on G2.com.

Say you wanted web or IMAP-based email that was as simple to use as GMail, but didn't spy on you? That's essentially what LuxSci provides. While their primary target is security-conscious businesses like healthcare where there are a lot of regulatory requirements, you can benefit from that level of security even if you are not under that kind of regulatory burden. Review collected by and hosted on G2.com.

The web site is quite functional but not elegant. Some users complain the design "looks old." Review collected by and hosted on G2.com.

I'm not a techie and find it hard to navigate most software set up. Luxsci's customer service is fast; they have super-easy-to-follow templates for most set-ups; and any specific queries you have are answered in plain English with respect for non-specialists. Review collected by and hosted on G2.com.

It is quite expensive. If you are using the web-based interface, you can't access more than one account through the same browser (though not a problem if you use an email client). Review collected by and hosted on G2.com.

I like that my messages are secure; if a higher level of encryption is needed, I have that option. I like the seal on my messages. SecureForm is great! Review collected by and hosted on G2.com.

Recent updates have enhanced the composer. Integration with Google calendar would help Review collected by and hosted on G2.com.

Luxsci designed my website 12 years ago and it is still going strong. Whenever I need updates on it, they are updated within 24 hours. Erik Kangas is the best!! Review collected by and hosted on G2.com.

Nothing at all! They do an excellent job! Review collected by and hosted on G2.com.

HIPAA compliance, ease of use, excellent customer support Review collected by and hosted on G2.com.

Expense, increased costs, lack of complete integration with phone Review collected by and hosted on G2.com.

The process of setting up an email account is quite easy. It can be done online or you can speak to one of their extremely knowledgeable support staff. Emails work just like any other platform, however, you now are protected. Review collected by and hosted on G2.com.

Not much to dislike. Their service is consistent. I am very pleased with LuxSci. Review collected by and hosted on G2.com.

I like having the level of email security that LuxSci provides. And they are good at providing customer service that is prompt and addresses the questions I have with solutions and clear explanations. Review collected by and hosted on G2.com.

The interface is not as user friendly as some other email services. Review collected by and hosted on G2.com.