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Cory C.

Web Developer

Small-Business (50 or fewer emp.)

2/9/2022

"Great for when you need a solid HIPAA compliant option"

5/5

What do you like best about LuxSci?

Any form you make will readily be HIPAA compliant, and all form submission emails sent out have the proper encryption. It is easy to add more recipients with options to add them to a database. It is also nice having a PDF template option since many medical clients prefer to print out patient forms. I also like the option to copy an existing form when creating a new one which has helped save time on some projects. Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

The most challenging aspect of using Luxsci is the user interface feels very dated and can be hard to make edits to existing longer forms. Having more options in the builder to better style forms outside of css would be helpful for any non-developers using the platform. The forms also come with a desktop and mobile version of the form rather than being a responsive form out the gate, and since it's all in an iframe getting the right height on your website will require adjusting. Review collected by and hosted on G2.com.

Response from Kacie Ward of LuxSci

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Hi Cory, thank you for taking the time to leave a review of LuxSci's SecureForm service. I'm glad our encryption is helping you meet HIPAA compliance needs for your medical clients. Thanks for your feedback on the interface. I'll pass it along to our internal development team for future improvements. Thanks again for leaving a review!

LuxSci Reviews & Product Details

LuxSci is a leading provider of HIPAA compliant email and secure healthcare communications solutions. LuxSci’s highly flexible, HIPPA-compliant suite of products for email, marketing, forms and text are used by nearly 2,000 customers from across the healthcare industry, including Athenahealth, 1800 Contacts, Delta Dental, Lucerna Health, Hinge Health, Eurofins, US HealthConnect and Rotech Healthcare. • Secure High Volume Email: Proven HIPAA-compliant high volume email solution enables organizations to send millions of encrypted emails per month via API or SMTP. • Secure Email Gateway: Automated HIPAA-compliant email security for Microsoft 365, Google Workspace or on-premises solutions. • Secure Marketing: Easily create and send HIPAA-compliant encrypted email marketing campaigns with automated workflows to engage patients and customers and grow your business. • Secure Text: Enable access to ePHI and other sensitive information directly to mobile devices via regular SMS text messages – with no new applications required. • Secure Forms: Safely collect, store, access and analyze PHI data from patients and customers to optimize workflows and generate insights that improve your business. • Secure Email Hosting: Highly configurable, HIPAA-compliant email hosting designed for secure healthcare communications. LuxSci -- Personalized healthcare engagement. Secured.

Product Website

Seller

LuxSci

Discussions

LuxSci Community

Languages Supported

English

Overview by

Tom Deeb

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

LuxSci Integrations

(4)

Verified by LuxSci

LuxSci Media

LuxSci is a leading provider of secure healthcare communications solutions with a highly flexible, HIPAA-compliant suite of products for email, marketing, forms and text. Want to learn more? Visit us at https://luxsci.com/

Official Downloads

(3)

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LuxSci HIPAA-Compliant Email Vendor Guide

How-to Guide: HIPAA-Compliant Email Marketing Campaigns

How-to Guide: HIPAA-Compliant, Personalized Email Campaigns

LuxSci Reviews (82)

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Verified User in Legal Services

Small-Business (50 or fewer emp.)

8/30/2022

"Great E-Mail and Website System"

5/5

What do you like best about LuxSci?

This program is very user-friendly and still has all of the whistles and bells if you need to do a more complex e-mail that may require tagging, tracking or notation. The system handles group e-mails as well. The filter system is sophisticated if you multiple e-mail aliases or mailboxes. For those who do not have e-mails pushed to their phone, my favorite feature is having a text alert when certain e-mails are received. Luxsci also offers very useful web-aides for tasks, notes, documents, calendaring and more. Luxsci's support has always been prompt and knowledgeable.

More recently, I have used Luxsci's website/domain services and found it to be very user-friendly. Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

E-mails: When you right-click on a message that the "delete" option is in the middle of the choices. Not really a dislike problem, more this user's issue! Review collected by and hosted on G2.com.

Response from Kacie Ward of LuxSci

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Thank you for the review! LuxSci's sophisticated secure email was designed to meet the complex needs of businesses that work with sensitive information. Thanks again for being a customer and please reach out to our support team with any questions.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

4/15/2022

"Extremely pleased with my experience"

5/5

What do you like best about LuxSci?

I like that you have access to a technician for help and troubleshooting via email. It has been very beneficial to always have efficient guidance at a moment's notice. Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

Although I really enjoy Luxsci and all it has to offer, at times I think it can be a little difficult to navigate if you have never used a program like it before. However, we are very pleased overall and will continue to use this service in the future! Review collected by and hosted on G2.com.

Response from Kacie Ward of LuxSci

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Thank you for the review! I'm glad to hear our secure email service is enabling patient communication and engagement. Please don't hesitate to reach out to our support team with any questions, we are happy to help.

Katelyn M.

Litigation Assistant

Small-Business (50 or fewer emp.)

1/22/2025

"LuxSci is a very effective email management and security software."

5/5

What do you like best about LuxSci?

LuxSci does a great job filtering out spam email and keeping our account secure. On the administrative end, its very easy to add, update, and remove accounts. The customer support team responds quickly and effectively resolves any issues. LuxSci also provides a helpful backend to access all of our team's email accounts for administrative purposes - which is especially useful when teammembers leave before transferring their accounts and passwords. Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

LuxSci can sometimes overfilter emails, causing our teammates to miss some messages if they don't closely monitor their proofpoint notifications. LuxSci also sometimes has difficulty integrating with Apple. When setting up new email accounts on our macbooks, administrators sometimes have to put in the acccount information more than once before the changes will register. Review collected by and hosted on G2.com.

What problems is LuxSci solving and how is that benefiting you?

LuxSci helps us manage and secure all of our team email accounts. It provides peace of mind and less IT oversight, heping to ensue our team is not a victim of phishing or other scams. It also provides administrator access to team email accounts, helping to ensure that important information and accounts are never lost. Review collected by and hosted on G2.com.

Kristen D.

Owner, Provider (Speech-Language Pathologist)

Small-Business (50 or fewer emp.)

1/21/2025

"Long-term user of LuxSci - Excellent & Fast Customer Service!"

4.5/5

What do you like best about LuxSci?

I've been using LuxSci for HIPAA-compliant email services since I opened my pediatric speech and occupational therapy company over 14 years ago in 2011. Throughout the time, they've consistently remained reliable and secure with excellent customer service. LuxSci has rapid response times to any questions or support tickets we've had. They've responded with courteous, detailed responses to help troubleshoot as needed -- which hasn't been needed often. Our team uses LuxSci daily and have been pleased with being able to rest assurred we are transmitting emails in a safe, secure, and encrypted manner for HIPAA-compliance and the confidentiality of those we serve. Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

While their customer service is incredible, our main suggestion for feedback would be for the LuxSci support team to be able to quickly and easily access our systems with our consent for any IT-type adjustments that are usually tasked to us. There are times where this functionality isn't possible, but it would be great if LuxSci could "fix" the problems for us instead of sending a list of ways for us to fix them. That's the ONLY "dislike" in over 14 years with them though. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

7/27/2022

"Secure 3rd party email hosting"

5/5

What do you like best about LuxSci?

Say you wanted web or IMAP-based email that was as simple to use as GMail, but didn't spy on you? That's essentially what LuxSci provides. While their primary target is security-conscious businesses like healthcare where there are a lot of regulatory requirements, you can benefit from that level of security even if you are not under that kind of regulatory burden. Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

The web site is quite functional but not elegant. Some users complain the design "looks old." Review collected by and hosted on G2.com.

What problems is LuxSci solving and how is that benefiting you?

Hosting your own mail servers is a big drain on IT resources. When you throw in spam and malware filtering, it's a big job. For a small company, we can outsource this to LuxSci at a very reasonable price. They provide both traditional IMAP-based and a web interface for yoru email. Your phone or desktop can have a native email app, or, if you prefer, you can access the email directly via the web interface, so it's good for both technical and nontechnical users alike. Review collected by and hosted on G2.com.

Response from Kacie Ward of LuxSci

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Thank you for the review! We're glad that outsourcing your email to LuxSci is helping to effectively allocate resources. We agree- with cyberattacks on the rise, everyone can benefit from added email security.

Peter D.

representative director and president

Small-Business (50 or fewer emp.)

1/24/2025

"perfectly good email service - their edge is in customer service"

4/5

What do you like best about LuxSci?

I'm not a techie and find it hard to navigate most software set up. Luxsci's customer service is fast; they have super-easy-to-follow templates for most set-ups; and any specific queries you have are answered in plain English with respect for non-specialists. Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

It is quite expensive. If you are using the web-based interface, you can't access more than one account through the same browser (though not a problem if you use an email client). Review collected by and hosted on G2.com.

VICTORIA H.

Owner/CEO

Small-Business (50 or fewer emp.)

12/15/2022

"Great Email Service for HIPAA compliance and medical field"

4.5/5

What do you like best about LuxSci?

I like that my messages are secure; if a higher level of encryption is needed, I have that option. I like the seal on my messages. SecureForm is great! Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

Recent updates have enhanced the composer. Integration with Google calendar would help Review collected by and hosted on G2.com.

Response from Kacie Ward of LuxSci

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Hi Victoria, thank you for leaving a review! We appreciate the feedback and are happy to hear that LuxSci's secure and flexible SecureLine encryption technology is meeting your needs. Have an excellent day, and don't hesitate to reach out to our support team if there's anything we can help you with.

Tim N.

Personal Running Coach

Small-Business (50 or fewer emp.)

5/28/2021

"Great Customer Service!!"

5/5

What do you like best about LuxSci?

Luxsci designed my website 12 years ago and it is still going strong. Whenever I need updates on it, they are updated within 24 hours. Erik Kangas is the best!! Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

Nothing at all! They do an excellent job! Review collected by and hosted on G2.com.

June H.

owner, therapist

Small-Business (50 or fewer emp.)

2/10/2025

"Confidence with the HIPAA compliance, but expensive."

3/5

What do you like best about LuxSci?

HIPAA compliance, ease of use, excellent customer support Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

Expense, increased costs, lack of complete integration with phone Review collected by and hosted on G2.com.

Allen J.

CEO

Small-Business (50 or fewer emp.)

8/30/2022

"Easy way to send HIPAA compliant emails and attachments for Healthcare Providers."

4.5/5

What do you like best about LuxSci?

The process of setting up an email account is quite easy. It can be done online or you can speak to one of their extremely knowledgeable support staff. Emails work just like any other platform, however, you now are protected. Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

Not much to dislike. Their service is consistent. I am very pleased with LuxSci. Review collected by and hosted on G2.com.

Response from Kacie Ward of LuxSci

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Hi Allen, thank you for choosing LuxSci to send secure emails. We appreciate the review, and thank you for being a customer! Please continue to reach out to support with any questions or concerns and we will be happy to assist you.