G2

Rebecca G.

Chief Revenue Officer

Mid-Market (51-1000 emp.)

9/24/2026

"Luster Connects Coaching to Deal Risk for Proactive Sales Enablement"

5/5

What do you like best about Luster?

The biggest takeaway for us is that we haven't found a single other platform that bridges the gap the way Luster does. There’s no shortage of tools that record calls, and plenty that offer AI role-play, but Luster connects the dots. It maps rep proficiency, identifies where revenue is actually at risk, and prescribes the exact coaching needed to fix it. Instead of waiting for a deal to fall through and analyzing the body language after the fact, Luster lets us get ahead of the problem. Review collected by and hosted on G2.com.

What do you dislike about Luster?

Taking a predictive approach is a mindset shift from traditional sales enablement. It took a minute for some of our managers to adjust to looking forward at deal readiness and risk rather than just looking backward at historical call recordings. Review collected by and hosted on G2.com.

What problems is Luster solving and how is that benefiting you?

We were drowning in sales data, but we lacked a way to translate those insights into immediate action. Luster explicitly tells us who needs coaching, what specific skill they need to work on, and where that weakness could cost us revenue. We haven't seen another tool tie data to action quite like this. Review collected by and hosted on G2.com.