G2

Gianna S.

COO

Small-Business (50 or fewer emp.)

9/23/2026

"Enterprise-Ready Predictive Coaching with Standout Dress Rehearsal Calls"

5/5

What do you like best about Luster?

As a founder of a start-up who has had the luxury of a robust tech stack while being GM of a unicorn SaaS company, is that we could handle it, but it's enterprise ready.

It’s not just call intelligence, coaching, role play, or enablement—it brings all of those things together and adds a predictive layer that changes how we think about rep readiness.

The Dress Rehearsal Calls are probably my favorite feature. Instead of asking a rep to practice against a generic AI persona, Luster can prepare them for an actual upcoming meeting and the buyer they’re about to speak with. At the same time, managers get visibility into who is prepared, where the risks are, and where they should spend their coaching time. Review collected by and hosted on G2.com.

What do you dislike about Luster?

I’d like to see even more customization and reporting as the platform grows, but the team is incredibly responsive, like above and beyond, and the product continues to evolve very quickly. Review collected by and hosted on G2.com.

What problems is Luster solving and how is that benefiting you?

We're small, we're lean, we need more enablement focus - Luster steps in.

The fundamental problem Luster solves is that most sales technology tells you what happened after the fact. By then, the bad call already happened or the deal is already in trouble.

Luster gives us the opportunity to identify the risk, coach the rep, and practice the conversation before it happens. That’s what makes it so different from anything else we’ve used. Review collected by and hosted on G2.com.