G2

Jacqueline M.

Practice Manager

Small-Business (50 or fewer emp.)

Originally submitted 11/3/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"A great system that has made a real difference to our practice"

5/5

What do you like best about Lupa – Veterinary Practice Management Software?

We have been really happy with Lupa. I particularly like how intuitive the system is. It's easy to use and navigate, and works well across all areas of the practice, whether that's reception, admin, clinical or management.

The reporting side is really useful and gives us a good overview of how the practice is performing. It also makes day-to-day tasks much easier, which is important when you're managing a busy practice.

One of the things I really like is that Lupa is always improving. There are regular updates and new features, and you can see that the team are actively looking at ways to make the system better.

The support we receive is also a big positive. The team are lovely, easy to get hold of and genuinely listen when we have an issue or an idea. You don't feel like you're just raising something and it disappears into the system. They take feedback on board and are interested in what practices actually need.

Overall, it's a really user-friendly system that works across the whole practice, with a great team behind it. We're very happy with it. Review collected by and hosted on G2.com.

What do you dislike about Lupa – Veterinary Practice Management Software?

As an early adopter, we ran into some of the challenges that come with implementing a relatively new PMS. There were bugs and other teething problems along the way, and it took patience from both management and the wider team.

My main frustration is the frequency of updates and new releases. While I do appreciate that the software is continually developing, changes almost every week can be hard for teams to keep up with and adapt to. Review collected by and hosted on G2.com.

What problems is Lupa – Veterinary Practice Management Software solving and how is that benefiting you?

Having moved from another practice management system, we already had most of the processes in place, but I find Lupa much more intuitive and easier to use.

The finance and billing app is a big improvement. It's much easier to navigate, keep track of debtors and produce reports. End-of-quarter reporting is also much more straightforward and less time-consuming.

The inventory and ordering system is another positive. I find it much more efficient and easier to use, making keeping track of stock and placing orders much simpler. Review collected by and hosted on G2.com.