G2

Charlotte H.

Director & veterinary surgeon

Small-Business (50 or fewer emp.)

7/29/2025

"Excellent PMS under constant review, with a fantastic support team"

4.5/5

What do you like best about Lupa – Veterinary Practice Management Software?

Lupa is a modern PMS designed by those working in IT, rather than in veterinary. The team is very friendly and really quick to provide support, and very open to suggestions to improve the system. The system is constantly being developed, so is improving all the time. It's easy to use and to implement, and the set-up was fairly pain-free! Review collected by and hosted on G2.com.

What do you dislike about Lupa – Veterinary Practice Management Software?

There are some aspects, such as writing prescriptions and adding batches, that are a bit clunky and involve lots of clicking. The analytics module is brilliantly thought out using pivot tables, but unfortunately not all data points can be accessed through each of the data sources (patient, client and invoices). This means cross-referencing is required in some cases, which is quite annoying. Review collected by and hosted on G2.com.

What problems is Lupa – Veterinary Practice Management Software solving and how is that benefiting you?

Many PMS are designed by those coming from the veterinary field, so are easy to use for making notes and prescribing, but lack sufficient reporting structure or flexibility with the coding structure. Lupa has been built to allow many different data points to be used, and because each component is coded separately, this seems to be relatively easy for the team to implement when a new piece of data is requested. The reporting structure can still be improved, but is fundamentally set up to be able to improve. Lupa also has a relatively low requirement for internet bandwidth, allowing us to use it where it would not be possible (because of connection difficulties in our geographic location) to use other systems. The customer support team has been excellent, making it both quick and painless to sort out niggles along the way. Review collected by and hosted on G2.com.