G2

mark g.

Director

Small-Business (50 or fewer emp.)

6/9/2025

"Cutting edge and a cut above the rest"

4.5/5

What do you like best about Lupa – Veterinary Practice Management Software?

Genuinely innovative PMS with an interface which is much more intuitive and user friendly than the major competitors. I tested the majority of these PMS in real clinics as a locum before setting up my practice. New features and enhancements are added very regularly. The team at Lupa are continuously looking to innovate and they genuinely take on board and engage positively with feedback. You feel that you are part of a truly collaborative approach to enhancing a system which puts the needs of the practice first. Review collected by and hosted on G2.com.

What do you dislike about Lupa – Veterinary Practice Management Software?

Initially we found that new features and updates were being rolled out before being fully tested and this could cause unwelcome bugs. This now occurs a lot less frequently, as they are more careful with the updates. Some core functionality needs to improve but again Lupa are well aware of these and there is a clear timeline for these with frequent updates. Review collected by and hosted on G2.com.

What problems is Lupa – Veterinary Practice Management Software solving and how is that benefiting you?

A veterinary PMS system has to cover an array of functionalities which do not easily fit well together. In most other industries I expect the functions of the equivalent of a PMS would be covered by multiple different software applications. A PMS needs first the core functionalities of being able to add and recall histories, add charges and drug labels, create invoices and record payments and schedule appointments. There are some reasonable expectations that a PMS can do much more than this and most do to some degree with inventory management and stock control, client communications, managing health plans and business analytics etc amongst many other functions. No PMS seems to be able to do all those things well across the board and it is a big ask. Lupa as a relative newcomer has taken a fresh approach to all of the above. In some areas innovated novel solutions and in others emulated what obviously works well with a few tweaks. Some areas remain a work in progress but you know that there is a genuine development taking place. We are getting to work with a genuinely cutting edge PMS which can do most of the core functions now but is regularly adding more at a fast pace. Some of the functionality feels like it is class leading whilst others still need some work but there seems to be a continual strive to improve across the board. Review collected by and hosted on G2.com.