G2

Verified User in Human Resources

Mid-Market (51-1000 emp.)

8/26/2022

"Lumos takes the monotony out of IT!"

5/5

What do you like best about Lumos?

Lumos takes a new approach to application provisioning in the enterprise environment. Most services that assist in application management simply show you what you're wasting money on, but Lumos takes care to make sure that your end users are able to self-serve, and are only provisioned the applications they need for the time that they need them and can do this all via an integration in Slack. It's amazing to see all the mundane access request issues which clog up our IT queue be deflected by Lumos. We are so excited to expand our use of this new product across our company! Review collected by and hosted on G2.com.

What do you dislike about Lumos?

Lumos is still new, and as with any new and exciting product, there are some bugs and hot fixes still in the mix. However their customer care team (shout out to Annie Song!) has done a great job supporting us through application troubleshooting, customer success calls, quick turnaround time on questions. A shared slack channel has helped us collaborate and white glove support through CEO and founder Andrej lets us know they care about us as a customer. Review collected by and hosted on G2.com.

What problems is Lumos solving and how is that benefiting you?

Before Lumos, our IT support team was getting bogged down in one off access request to apps like a sauna, zoom, and and Mero. With Lumos most teams can now self serve and all of those tickets are a thing of the past. All we have to do is make sure the little rubber duckies are floating down the stream by adding more and more apps to the Lumos App Store, whereas before we were pretty much blocked up like a dam. This means our IT support agents and engineers can focus on more pressing issues like automation, security, and hey, maybe even going to a conference for once! Review collected by and hosted on G2.com.

Response from Sandi Green of Lumos

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Wow, thanks for the review! I am so happy to hear that Lumos is helping your IT team focus on more pressing issues. And, thank you for the shout out to Annie - I will certainly let her and the customer success team know that you appreciate their effort! Thanks again for taking the time to share your experience with Lumos and for being such a good customer. We appreciate you!