--- title: Lumos Reviews meta_title: Lumos Reviews, Features, and Pricing 2024 meta_description: Learn more about Lumos features and pricing through reviews from real, verified G2 users. aggregate_rating: rating_value: 4.7 review_count: 69 scale: '5' date_modified: '2026-07-13' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Lumos Reviews **Vendor:** Lumos **Category:** [SaaS Management Platforms (SMP)](https://www.g2.com/categories/saas-management-platforms) **Average Rating:** 4.7/5.0 **Total Reviews:** 69 ## About Lumos Lumos is the first Autonomous Identity platform to automatically discover and manage access across all your apps. Instead of being overwhelmed by the sprawl of apps and access, Lumos empowers organizations with one unified solution that controls access on auto-pilot. With Lumos, gain full visibility, enhance security, and boost productivity — all in one platform. Trusted by hundreds of companies, Lumos powers millions of access requests across global companies. ## Lumos Pros & Cons **What users like:** - Users commend the **ease of use** of Lumos, enhancing efficiency and simplifying identity governance in their daily tasks. (11 reviews) - Users appreciate the **time-saving automation** of Lumos, significantly streamlining access requests and approvals for their teams. (10 reviews) - Users value the **automation** features of Lumos, which significantly enhance efficiency in application access management. (9 reviews) - Users value Lumos for its **streamlined application integration** , which significantly enhances workflow efficiency and compliance management. (7 reviews) - Users highlight the **responsive customer support** of Lumos, enhancing their experience and addressing real IT challenges effectively. (7 reviews) - Users value the **enhanced security** and control Lumos offers, significantly improving access management and compliance processes. (7 reviews) - Features (6 reviews) - Onboarding (6 reviews) - Time Saving (6 reviews) - Functionality (5 reviews) **What users dislike:** - Users find **integration issues** with Lumos challenging, especially during the setup phase for custom applications. (7 reviews) - Users find the **limited integrations** of Lumos problematic, affecting overall usability and access to essential services. (6 reviews) - Users find the **integration difficulty** of Lumos frustrating, citing lack of essential SaaS vendor connections and bugs. (5 reviews) - Users find the **complex setup** for integrations to be time-consuming and challenging for small IT teams. (3 reviews) - Users find a **lack of features** in Lumos, particularly for tracking subscriptions and integrations with major cloud vendors. (3 reviews) - Users note the lack of **important tracking features** in Lumos, which limits its usefulness for certain subscription models. (3 reviews) - Users experience **limited access control** with missing integration options and unclear UI/UX elements affecting management capabilities. (2 reviews) - Difficult Setup (2 reviews) - Users find Lumos' **poor customer support** frustrating, especially due to the lack of live chat options for assistance. (2 reviews) - Poor Support Services (2 reviews) ## Lumos Reviews ### 1. Exceptional Support and Huge Time Savings with Lumos **Rating:** 4.5/5.0 stars **Reviewed by:** Liz W. | Director of IT and Head of Information Security, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Lumos?** First off, the Lumos team is the best to work with! I was considering Lumos in a previous role, and while we weren't able to implement it there, I went back in my current role and they quickly connected me with the right team to get Lumos implemented. We are not a huge organization, but we still have a dedicated CSM, monthly calls with that CSM, a Slack channel for support with Lumos, and product calls with Lumos leadership. The Lumos team is very receptive to feedback and it's been great to see changes that we requested included in the product over our time. Re: the Lumos product, though, I can't speak highly enough! We use Lumos today for SaaS usage reporting for spend management, identifying shadow IT, managing agreements, and access reviews. We're also in the process of implementing for onboarding and offboarding, and we're very excited to make both significantly less work on the IT team for our daily processes. **What do you dislike about Lumos?** The only thing that Lumos doesn't offer today is an easy way to track month-to-month subscriptions, agreements based on usage (i.e., agreements that don't have specific spend commitments), and perpetual licenses **What problems is Lumos solving and how is that benefiting you?** Lumos has allowed us to better take advantage of our SaaS licenses and identify areas of over-licensing and shadow IT that both cause spend drain. Additionally, while we haven't yet implemented onboarding and offboarding, both will save *huge* amounts of time on the IT team ### 2. Exceptional Access Management with Seamless Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Shashi G. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Lumos?** Lumos provides excellent visibility and control over user access across applications, which makes identity and access governance much simpler and more efficient,The UI is clean and intuitive, and workflows like access provisioning, deprovisioning, and role-based access reviews are easy to manage even at scale. What stands out most is how Lumos helps reduce security risk by identifying unused or excessive access and streamlining offboarding processes. The integrations with SaaS applications work smoothly, and the automation saves significant time for IT and security teams while improving compliance and audit readiness. **What do you dislike about Lumos?** At this time, there are no major dislikes. Lumos meets our current requirements well and has been reliable, intuitive, and effective for access management and governance. Our overall experience with the platform has been positive. **What problems is Lumos solving and how is that benefiting you?** Lumos solves the challenge of managing and governing user access across multiple SaaS applications by providing centralized visibility, automation, and control. It helps identify over-provisioned, unused, or risky access and streamlines onboarding, role changes, and offboarding workflows. This directly benefits us by reducing security risk, improving compliance, and saving significant operational time for IT and security teams. Automated access reviews and deprovisioning ensure least-privilege access, while real-time insights improve audit readiness and overall access hygiene. ### 3. Transforms Access Management with Ease and Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Roshan G. **Reviewed Date:** December 05, 2025 **What do you like best about Lumos?** I love the visibility and automation Lumos provides. The centralized dashboard gives a complete real-time view of all our apps, licenses, and entitlements. This level of control and auditing is essential for both security and compliance. The platform has been a game changer for our organization's management of employee access to critical SaaS applications. It has eliminated headaches associated with user life cycle management, from smooth onboarding to secure access. Lumos gives our IT team confidence and saves significant time. I also appreciate the responsiveness of Lumos's team and their focus on solving real IT-world issues. It's a very good product that solves all our life cycle management issues. **What do you dislike about Lumos?** While the core functionality is excellent, the initial setup for integrating custom, lesser-known apps took longer than expected. An even more streamlined onboarding process for niche integrations would make the product perfect." **What problems is Lumos solving and how is that benefiting you?** Lumos revolutionizes our management of employee access to critical SaaS applications, smoothing onboarding and securing access, thus boosting IT team's confidence while saving time. The visibility, automation, and centralized dashboard improve control, auditing, and compliance. ### 4. Streamlined IT Operations and Effortless Access Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Lumos?** As a small startup, access requests, onboarding/offboarding, and SaaS management can take half the week. Lumos centralizes all of that—clean access workflows, automated provisioning, clearer ownership, and real visibility into what tools we actually use. It cuts down on the back-and-forth with employees, reduces shadow IT, and helps us stay compliant without having to add headcount. It just makes day-to-day IT ops run smoother. The support has been great from their team with ongoing monthly meetings to ensure we're using the tool to its full capacity. **What do you dislike about Lumos?** The main thing I dislike is that getting all the integrations and workflows set up can take time. Once it’s running, it’s great—but the initial setup can feel a bit heavy for a small IT team. **What problems is Lumos solving and how is that benefiting you?** Lumos solves our biggest pains around access management, onboarding/offboarding, and SaaS visibility. It cuts down the constant Slack tickets, automates a lot of repetitive work, and gives us a clear view of who has access to what. It also helps reduce unused licenses, which saves money. Overall, it makes day-to-day IT smoother and lets us focus on bigger priorities instead of chasing down manual tasks. ### 5. Efficient License Management with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Shahar H. **Reviewed Date:** December 07, 2025 **What do you like best about Lumos?** I find the license assignment and removal process in Lumos very flexible. It lets IT match the business needs without compromise, in one instance it provids one license while removing 3 others of a similar type to reduce costs. The insights it provides are incredibly helpful for IT, allowing a comprehensive analysis of systems, licenses, usage, and access. The support team is very good and very helpful. I also appreciate how Lumos easily connects to most of our applications. The initial setup was very easy, and as recommended, we onboarded services gradually over the years. **What do you dislike about Lumos?** - **What problems is Lumos solving and how is that benefiting you?** Lumos automates license management, removing the need for IT in approval and allocation, making access reviews quicker, and reassessing unused licenses, saving costs and removing friction. ### 6. Fantastic Access Management Solution from Start to Finish **Rating:** 5.0/5.0 stars **Reviewed by:** Gretchen G. | Strategic Security Compliance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Lumos?** The user interface, number of integrations and customizability of Lumos is amazing. An easy to use solution and amazing support from implementation to regular use with quick response and great product knowledge. I use the tool regularly to conduct access reviews and rely on report functionality to complete critical tasks for security and compliance. **What do you dislike about Lumos?** Nothing, I have no complaints or concerns. **What problems is Lumos solving and how is that benefiting you?** Simplified account provisioning, easy self service resulting in less user issues and questions, and great reporting functionality. ### 7. Automates Access Requests and Streamlines IT Tasks **Rating:** 4.5/5.0 stars **Reviewed by:** Tommy M. | Senior System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Lumos?** Lumos allows us to automate access requests, saving time on tier 1 IT tasks. It also can cut tickets into our IT Service project for easy auditing. **What do you dislike about Lumos?** In order for us to automate AWS access requests, we had to create different Okta groups for each access level in each team. Its a little cumbersome to keep the Okta groups updated. **What problems is Lumos solving and how is that benefiting you?** Automating access requests. It benefits us by freeing up tier 1 support for other tasks ### 8. Effortless Integration, Stellar Usability **Rating:** 5.0/5.0 stars **Reviewed by:** Pedro B. | Cloud Security Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Lumos?** I like the experience itself and the usability of Lumos. It's user-friendly, and we don't receive many support requests about it. We just need to teach the users how to use it initially, and then they learn by themselves. Also, the initial setup was pretty easy. **What do you dislike about Lumos?** I find the current integrations lacking. Right now, we can integrate SaaS vendors inside Lumos for people to request access, but I think Lumos should add AWS, GCP, and Azure. Because Lumos doesn't provide access to AWS, GCP, or Azure, we also use EnTitle for that. **What problems is Lumos solving and how is that benefiting you?** Lumos improves the speed of processing access requests for specific applications, enhancing efficiency. ### 9. Lumos Automates Access Requests and Saves Us Time **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2025 **What do you like best about Lumos?** Lumos has streamlined our application access request and approval workflow. This is a huge time saver for my team, as the process has automated what was originally a manually ticketed activity. **What do you dislike about Lumos?** We haven't found any significant downsides. One challenge within the access reviews module is the occassional app that has no available API integrations, but this is not a Lumos constraint. **What problems is Lumos solving and how is that benefiting you?** Automation in handling a large volume of application access requests with approvals. Providing a ticket audit trail of the above. Role based access request/approval and time-boxed privilege escalation (sometimes for very short time periods). Application access review automation. ### 10. Offboarding Workflows That Truly Shine **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Lumos?** The offboarding workflows and the permission approval chain are notable features. They help ensure that processes are followed correctly and that permissions are managed efficiently during offboarding. **What do you dislike about Lumos?** The application integration does not always work smoothly. **What problems is Lumos solving and how is that benefiting you?** Help to save costs. - [View Lumos pricing details and edition comparison](https://www.g2.com/products/lumos/reviews/lumos-review-6905032?section=pricing&secure%5Bexpires_at%5D=2026-07-15+12%3A30%3A48+-0500&secure%5Bsession_id%5D=d48f5e7c-77f5-483b-bcf7-b7c8b9935753&secure%5Btoken%5D=2d8ed6e6aa63d706d08ad877697e694a5aa721044f2b9cfda57f94f561804459&format=llm_user) ## Lumos Integrations - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Box](https://www.g2.com/products/box/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Ironclad](https://www.g2.com/products/ironclad/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Looker](https://www.g2.com/products/looker/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Workato](https://www.g2.com/products/workato/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## Lumos Features **User on/off Boarding** - Self Service Access requests - Smart/Automated Provisioning - Policy Management - Access Termination - Approval Workflows **Tracking** - Spend Tracking - SaaS Utilization Tracking **Administration** - Policy, User, and Role Management - Approval Workflows - Automated Provisioning - Bulk Changes - Centralized Management - Self-Service Access Requests **App Management** - App Usage Monitoring - Custom Workflows - Shadow IT Discovery - Self-Service App Store - Centralized Management Console - Onboarding & Offboarding Automation **User Maintenance** - Bulk Changes **Management** - Contract Management - Application Catalog - Dashboards and Visualizations **Functionality** - Multi-Factor Authentication - Single Sign-On - BYOD support - Password Vault - Centralized management - Role-based security - Live notifications - Live session recording & playback - Hide passwords - Temporary, time-limited privilege **Security** - Role-Based Access Control - Threat Detection Alerts - Compliance Monitoring **Governance** - Compliance Audits **Insights** - Spend Forecasting and Optimization - Peer Benchmarking - Reporting **Monitoring** - Audit Logging - Activity Logging - Anomaly Detection **AI Features** - Auto-fill Custom App Details - AI Assistant **Administration** - Reporting - Ease of set up for target systems - APIs **Reporting** - Audit log - Reporting **Spend Management** - Budget Tracking - Vendor Consolidation Insights - Renewal Notifications - AI Contract Parsing - Cost Allocation - Renewal Spend Forecasting **Agentic AI - SaaS Spend Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - SaaS Management Platforms (SMP)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Lumos Alternatives - [BetterCloud](https://www.g2.com/products/bettercloud/reviews) - 4.4/5.0 (481 reviews) - [Torii](https://www.g2.com/products/torii/reviews) - 4.5/5.0 (312 reviews) - [Okta](https://www.g2.com/products/okta/reviews) - 4.5/5.0 (1,287 reviews)