G2

Ed H.

Director, IT Operations

Mid-Market (51-1000 emp.)

7/20/2022

"A great tool for automation and compliance"

5/5

What do you like best about Lumos?

Being able to automate application request fulfillment, and at the same time build a database we can use for access reviews that keep us in compliance, is great. We had not come across a product like this when we spoke to Lumos. Review collected by and hosted on G2.com.

What do you dislike about Lumos?

Nothing that we've seen so far to dislike. The Lumos team has been very receptive to our feature requests and feedback. Review collected by and hosted on G2.com.

What problems is Lumos solving and how is that benefiting you?

We have a lot of SaaS tools integrated with Okta, but every request is a helpdesk ticket that must be manually attended to. Lumos automates that human process, whilst still creating helpdesk tickets in Jira for tracking purposes. We also had an issue coordinating who had access to what, and reviewing those lists for accuracy, and as required by various industry standards. Lumos resolves both of these issues for us. Review collected by and hosted on G2.com.

Response from Sandi Green of Lumos

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Thanks for the review, Ed! I am so happy to hear that Lumos is helping with app requests and keeping track of who has access to all of your SaaS tools. We appreciate the feedback you've shared with the team about new features. Thanks again for taking the time to share your experience with Lumos and for being such a great customer!