G2

Mark J.

Director of Information Security

Enterprise (> 1000 emp.)

7/14/2022

"Great product with a great vision to the future"

5/5

What do you like best about Lumos?

Lumos is really just getting started. The product has visibility and data the use of this information has many applications and a lot of potential in the future. We have streamlined much of our application request and provisioning process to eliminate the use of IT staff for repetitive and mundane tasks. Overall our IT support teams are spending more time on real problems which has improved our overall productivity. On top of all that, we have a great system of record for access authorization to help meet any auditor requests. Our compliance program has improved significantly as a result of Lumos. Review collected by and hosted on G2.com.

What do you dislike about Lumos?

The Lumos platform contains so much information, that there are endless use cases individual organizations may want to be able to do. Many of these are specific to the organization and may not be a benefit to all or many if in existence. While the primary functions are fantastic, some gaps are still there that when added would take the platform to 11. The Lumos team loves to hear feedback and is quick to add capabilities to address these missing parts. Review collected by and hosted on G2.com.

Recommendations to others considering Lumos:

Lumos is the one-stop shop for SaaS management, shadow IT detection, and application provisioning. Review collected by and hosted on G2.com.

What problems is Lumos solving and how is that benefiting you?

We had a confusing and decentralized way of provisioning applications and tracking/managing access. Much of it would be left to the teams that owned and operated specific SaaS products. Lumos allowed us to move this process to a central location and also helped push many apps into our primary IdP solution which helped improve security across the enterprise. Review collected by and hosted on G2.com.

Response from Sandi Green of Lumos

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Thanks, Mark! I'm happy to hear how Lumos is helping your team cut down on busywork and repetitive tasks and can focus on real problems. And, thank you for your insight into the platform and how we can improve it. We are constantly looking for ways to make useful improvements to Lumos so that all IT teams can focus on more strategic work. Thanks again for being such a great customer and for taking the time to share your experience with our product.