![Matthieu B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthieu B.")
MB

Matthieu B.

Mid-Market (51-1000 emp.)

11/28/2023

"I recommend Lumoa to every organisation - their sentiment analysis is a game changer"

5/5

What do you like best about Lumoa?

The sentiment analysis has helped my organisaton tremendously.

It's now very easy to understand with greater depth what customers mention regarding our business, what htey need and what they are satisfied with.

In just a few clicks we go from data to insights and the root cause of our issues, which gives us the ability to plan for projects quickly and effectively.

Highly recommended also for their features/price ratio, they are ridiculously cheap for what htey can do if you compare them with the Medallia and Qualtrics. Review collected by and hosted on G2.com.

What do you dislike about Lumoa?

Not much to add, it delivers on our expectations Review collected by and hosted on G2.com.

What problems is Lumoa solving and how is that benefiting you?

Working on the right projects, since here we can have an unbiased view of the customers perception.

Then for each sentiment, we can see how important it is and how satisfied they are.

A few cliks later we have the root causde of their problems and a list of projects to implement. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

See what 36 reviewers think of Lumoa

4.4 out of 5 · Verified reviews from real users

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