CJ

Chris J.

Mid-Market (51-1000 emp.)

11/27/2023

"Great tool to monitor what your guests think about your establishment and services"

5/5

What do you like best about Lumoa?

It is a great tool to monitor what your guests think about your establishment and services AND act upon it.

The various selections and filter options are being very helpful to drill down on the teething issues AND exceptional qualities you might have presently in your business and enable you to identify, detail and scrutinise, engineer, improve, build and monitor progress against those events/facilities/challenges/icons/USPs

It s newly featured AI really summarises the areas quite well and gives a great and objectove overview of what people think about the business across the various channels in the www.

In summary it is an easy to use tool, easy to implement and to integrate into the DNA of the business on all levels.

Daily use in "operations" as well as in "customer support" to be in touch with guests asap after them posting their reviews online is highly recommended and made easy. Review collected by and hosted on G2.com.

What do you dislike about Lumoa?

Lumoa can only help you to identify the challenges, but will not solve them for you. :) Review collected by and hosted on G2.com.

What problems is Lumoa solving and how is that benefiting you?

It summarises the complex world of reviews and social media feedback in the www and puts it easy to use at our fingertips. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

See what 36 reviewers think of Lumoa

4.4 out of 5 · Verified reviews from real users

[
Read all reviews
](https://www.g2.com/products/lumoa/reviews)