It is a great tool to monitor what your guests think about your establishment and services AND act upon it.

The various selections and filter options are being very helpful to drill down on the teething issues AND exceptional qualities you might have presently in your business and enable you to identify, detail and scrutinise, engineer, improve, build and monitor progress against those events/facilities/challenges/icons/USPs

Its newly featured AI really summarises the areas quite well and gives a great and objective overview of what people think about the business across the various channels in the www.

In summary it is an easy to use tool, easy to implement and to integrate into the DNA of the business on all levels. Daily use in "operations" as well as in "customer support" to be in touch with guests asap after them posting their reviews online is highly recommended and made easy. Review collected by and hosted on G2.com.

Lumoa can only help you to identify the challenges, but will not solve them for you. :) Review collected by and hosted on G2.com.