G2

Elle F.

Financial Operations Coordinator

Staffing and Recruiting

Mid-Market (51-1000 emp.)

7/20/2018

"Great Customer Service"

4/5

What do you like best about Lumen Managed and Professional Services?

Billing is easy to understand. Customer service is easy to reach and very helpful. Services are very clear and reliable. Easy to create and access customer portal. Can download invoices from customer portal. Can also make changes and contact customer service from customer portal. Have access to all past invoices up to 2 years. Can have multiple service locations on one account for easy billing payments (helpful for large corporations.) Review collected by and hosted on G2.com.

What do you dislike about Lumen Managed and Professional Services?

Billing dates do not always line up with the previous month. 20 days billing cycle. If you have multiple accounts, if your account information is not specified or lost by vendor, there will possibly be a number of misapplied payment, which can be a real headache to resolve. And misapplied payments can result in account possibly being suspended if not noticed and handled in a timely manner. Review collected by and hosted on G2.com.

Recommendations to others considering Lumen Managed and Professional Services:

Great product! make sure that, when paying, please provide all account information. If not, your company could possibly end up with misapplied payments if you have multiple account with this company. Customer account is easy to access. Customer Service is very helpful. Review collected by and hosted on G2.com.

What problems is Lumen Managed and Professional Services solving and how is that benefiting you?

Servicing multiple locations on one bill Review collected by and hosted on G2.com.