G2

Amber N.

Manager, Strategic Insights

Mid-Market (51-1000 emp.)

4/14/2026

"Easy to Use with Powerful Cluster Analysis"

4.5/5

What do you like best about Lumen by Talkwalker?

I find Talkwalker by Hootsuite super easy to use, and it gets me the information I need, laying it out nicely. I really love the cluster analysis and how it can synthesize key themes in a huge data set. I'm impressed with the consistently making improvements and the easy user interface. The Boolean features help me get exactly the results I need and want. Clusters are increasingly helpful, and I love how easy it is to look through full data. I consistently use these for client research and can rely on the platform without worrying about glitches. Setting it up was very easy. Review collected by and hosted on G2.com.

What do you dislike about Lumen by Talkwalker?

I wish we could share clusters between accounts. Many times I create one and want to share the interactive cluster with team members. Review collected by and hosted on G2.com.

What problems is Lumen by Talkwalker solving and how is that benefiting you?

I use Talkwalker by Hootsuite for landscape and cluster analysis, and brand visibility in earned media. It's super easy to use, provides the info I need nicely, and synthesizes key themes in large datasets. I rely on it for consistent client research without worrying about glitches. Review collected by and hosted on G2.com.