I've been using Lucky Orange on my Shopify store while getting it ready for launch. The free tier has been particularly useful because it has allowed me to install it on the live store and actually see how the service works before committing to a paid plan. I've used the visitor recordings and heatmap features to see how people interact with pages and whether there are areas of the site that may need improving. The Shopify integration was straightforward to set up and I like being able to check real visitor behaviour rather than relying purely on standard analytics. For a small new store, having a usable free tier makes it much easier to evaluate whether the additional features of a paid plan would be worthwhile as traffic grows. Review collected by and hosted on G2.com.

There is nothing of note that I particularly dislike so far. As a relatively new user I am still exploring some of the more advanced features, so there may be areas I haven't used enough yet to judge properly. The amount of information available can feel a little overwhelming at first, particularly when learning what is actually useful for your own site, but overall I haven't encountered any significant problems with the service. Review collected by and hosted on G2.com.