G2

MS

Mike S.

Business Analyst

Enterprise (> 1000 emp.)

8/13/2019

"Great work transforming our on site search. Truly great experience with this product"

4.5/5

What do you like best about Lucidworks Fusion?

Great customer service! Team is always there for help! Their consulting and on site support teams have been nothing but stellar. Their team is knowledgable, supportive, and always there to make sure that our needs, wants and expectations are met. Review collected by and hosted on G2.com.

What do you dislike about Lucidworks Fusion?

I dislike the extra work it takes utilizing and recalibrating the accuracy and relevancy of our pipelines. It takes a user and administrator with skills in back end development to make and implement those changes. Review collected by and hosted on G2.com.

Recommendations to others considering Lucidworks Fusion:

They are easy to deal with and their customer reps are always available. Review collected by and hosted on G2.com.

What problems is Lucidworks Fusion solving and how is that benefiting you?

We had an issue with our on site search accuracy and relevancy. Those problems were solved in a snap with Lucidworks and their consulting teams are always there to help with our issues. Review collected by and hosted on G2.com.