G2

Harsh R.

AI and Digital Platforms Lead

Mid-Market (51-1000 emp.)

10/28/2026

"Scalable cashback loyalty programme"

5/5

What do you like best about Loyaltify?

We've rolled Loyaltify out across our clinics in Ireland, the UK and the US. The most helpful thing is that clients get a simple cashback wallet that's easy for front desk teams to explain, and it works alongside Phorest, so staff didn't need a separate system. The upsides for us are a clear reward clients understand straight away, a smooth rollout across three markets, and a support team that responds quickly when we raise edge cases. Review collected by and hosted on G2.com.

What do you dislike about Loyaltify?

The main area for improvement is duplicate account handling. When a client signs up more than once with a different email or mobile number, a second Loyaltify account is created. We then have to find and reconcile these manually so their cashback ends up in one wallet. It would help a lot to have duplicate detection at sign-up (matching on normalised email and mobile), plus a merge option in the dashboard or API that combines two wallets and keeps the balance. A clearer status or error for records that no longer exist on the Loyaltify side would also let us reconcile against our booking system without manual checks. Review collected by and hosted on G2.com.

What problems is Loyaltify solving and how is that benefiting you?

Loyaltify gives us a single cashback rewards programme across our clinics in Ireland, the UK and the US. Before it, we had no simple way to reward repeat visits, and loyalty was hard to explain to clients and to front desk staff. Now clients earn cashback they understand straight away, which gives them a clear reason to rebook with us. It also gives our team one consistent programme to run across markets instead of separate local schemes.

Next we want to use Loyaltify to power a referral programme, so existing clients can be rewarded for bringing in friends. We would also like to deepen the integration with our booking and reporting systems, so wallet balances and sign-ups feed into our analytics automatically and we can see how rewards affect rebooking. Review collected by and hosted on G2.com.