G2

💥R

💥 Kelly R.

Founder & Chief Executive Officer

Small-Business (50 or fewer emp.)

5/17/2020

"Customer Service is slow"

2.5/5

What do you like best about Loxo?

Update: Natalie is gone and we are now pushed to a team that is very slow and not as helpful or hands in as Natalie.

Old: The system is well structure for recruiters, most are not. Lots is automated which is amazing. Natalie is fantastic. I have never worked with anyone at a vendor like her. She rocks. Review collected by and hosted on G2.com.

What do you dislike about Loxo?

Updates: Still the same and I’ll add that search function is pretty bad.

Old: I'd love to be able to attach forms to submits. Look up additional invites for scheduling events by "people" and not email address. Figure out how to text or email more than one of the same type - like two mobiles or two works - sent better mass texts and emails, not done well right now. Sent LinkedIn connects or inmails (LI integration). Have the ability to knock people out and automate emails after a form is completed. Review collected by and hosted on G2.com.

Recommendations to others considering Loxo:

Update: The platform is having a hard time keeping up with us as we grow and customer service has become pretty bad since they’ve grown. Overall, it’s still one of the best ATS systems out there but it could be better if they partnered with us more

Old: It's above and beyond and keeps getting updates and upgrades with even cooler stuff. Live support is amazing!! Review collected by and hosted on G2.com.

What problems is Loxo solving and how is that benefiting you?

Updates: still the same

Old: Lots of benefits! This is amazing platform. The best ATS I have ever seen in my 20+ Years of recruitment and probably 30+ ATS experiences. Review collected by and hosted on G2.com.