G2

Santhoshi K.

Software Test Engineer

Mid-Market (51-1000 emp.)

11/4/2026

"Loom Makes Bug Reporting and Team Knowledge Sharing Easier"

4.5/5

What do you like best about Loom?

What I like most about Loom is how easily I can explain something through a screen recording instead of writing long descriptions. In my QA work, I often need to report issues to developers, and a short video showing the actual steps, behaviour and issue makes everything much clearer. It helps developers understand and reproduce the problem without going back and forth asking for more details. I also like that I can quickly record my screen using the Chrome extension without setting up a separate meeting. Review collected by and hosted on G2.com.

What do you dislike about Loom?

One thing I sometimes find inconvenient is that longer recordings can take some time to process and become available. Also, managing and finding older recordings can be a little difficult when there are many videos. It would be helpful to have better organization and search options. Apart from these minor points, my overall experience with Loom has been good. Review collected by and hosted on G2.com.

What problems is Loom solving and how is that benefiting you?

Loom helps solve communication gaps that often happen when explaining issues or processes through text alone. In my QA role, it is useful when reporting defects, as developers can see the actual behaviour instead of relying only on written steps. It also helps during knowledge transfer and onboarding, because new team members can watch the recordings whenever they need a refresher. This reduces repeated explanations, saves time for the team, and makes collaboration easier, especially when everyone is not available at the same time. Review collected by and hosted on G2.com.