Looker is a tool that turns company data into easy-to-read dashboards and reports. Its best feature is that everyone sees the same numbers, so there's no confusion about what a figure means. You can filter and explore the data without any coding, the data is always live, and reports can be sent automatically to Slack or email. For a support team, it's useful for tracking things like chat volume, response times, and customer satisfaction scores. Review collected by and hosted on G2.com.

Looker is a bit hard to set up at first, since it requires technical skills for the initial configuration. It can also be expensive, so it may not be a good fit for a small team. Review collected by and hosted on G2.com.