I never had any difficulty navigating through Lookback. The UI is easy to figure out, it's easy to integrate into other platforms, video is easy to analyze and splice. Review collected by and hosted on G2.com.

Lookback is a remote user interview tool, that does what it's supposed to do well.

When we were using it they didn't offer a transcription tool that would have been valuable to have but they may have upgraded it since we used it a couple years ago. Review collected by and hosted on G2.com.