
The session replay is genuinely useful; being able to watch exactly what a user did before something broke, with the full console & network log alongside it, saves hours of back-and-forth with Engineering. It turns 'the user said something went wrong' into 'here's exactly what went wrong and when.' Review collected by and hosted on G2.com.
The UI feels a bit dated and cluttered at times; too much info competing for attention on the same screen. A cleaner KPIs dashboard with better visual hierarchy and faster access to the most-used features (session replay & error tracking) would go a long way. Feels like it was built for power users and never simplified for the rest of the team. Review collected by and hosted on G2.com.