G2

André B.

Analista de suporte

Small-Business (50 or fewer emp.)

10/7/2026

"Effortless PIN-Based Remote Access with Powerful Admin Elevation"

4.5/5

What do you like best about LogMeIn Rescue?

What I like most is how easy it is to get non-technical users connected using just a web-based PIN code, without forcing them to install heavy software first. On the technical side, it handles Windows UAC prompts and administrative elevation really well, allowing us to restart services, run scripts, or reboot machines without losing the session. The unattended access feature is also a huge plus for performing server updates and background maintenance after business hours. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

The technician console interface feels somewhat dated and can get cluttered when you're managing multiple active sessions at once. Connecting to macOS devices can also be frustrating because non-technical end users have to manually configure accessibility and screen recording permissions in System Settings, which is tricky to walk them through. Additionally, the licensing cost per technician seat is relatively high, making it harder to expand access to light users. Review collected by and hosted on G2.com.

What problems is LogMeIn Rescue solving and how is that benefiting you?

LogMeIn Rescue solves the primary challenge of connection friction when supporting non-technical clients. Instead of trying to guide users through complicated software installations over the phone, we can get them connected in seconds using a simple web-based PIN code.

It also solves administrative privilege hurdles during deep technical troubleshooting. Rescue lets us handle Windows UAC prompts smoothly, manage background services, and run command-line scripts elevated as admin without dropping the remote session. Furthermore, using unattended access allows our team to run scheduled software updates and database checks after business hours, which eliminates downtime for our clients and significantly speeds up overall ticket resolution. Review collected by and hosted on G2.com.