# LogicMonitor Reviews **Vendor:** LogicMonitor **Category:** [Cloud Infrastructure Monitoring Software](https://www.g2.com/categories/cloud-infrastructure-monitoring) **Average Rating:** 4.5/5.0 **Total Reviews:** 636 ## About LogicMonitor LogicMonitor® offers hybrid observability powered by AI. The company’s SaaS-based platform, LM Envision, enables observability across on-prem and multi-cloud environments. We provide IT and business teams operational visibility and predictability across their technologies and applications to focus less on troubleshooting and more on delivering extraordinary employee and customer experiences. For more information, visit  www.logicmonitor.com and our blog, or follow us on LinkedIn, X, Facebook, and YouTube. ## LogicMonitor Pros & Cons **What users like:** - Users appreciate the **effortless monitoring experience** of LogicMonitor, enjoying its AI-driven insights and end-to-end visibility. (21 reviews) - Users appreciate the **effortless monitoring** of LogicMonitor, benefiting from AI-driven insights and end-to-end system visibility. (18 reviews) - Users praise the **implementation ease** of LogicMonitor, supported by dedicated resources and custom development capabilities. (17 reviews) - Users value the **comprehensive monitoring** capabilities of LogicMonitor across diverse environments and technologies. (16 reviews) - Users value the **dedicated customer support** from LogicMonitor, enhancing their implementation and ongoing success. (16 reviews) - Users appreciate the **comprehensive alerting system** in LogicMonitor, which allows flexible configurations and actionable insights. (15 reviews) - Insights (15 reviews) - Users value the **seamless integrations** of LogicMonitor, enhancing monitoring across diverse environments and tools effortlessly. (15 reviews) - User Interface (14 reviews) - Visibility (14 reviews) **What users dislike:** - Users note the **limited features** of LogicMonitor, often requiring external skills and support for advanced functionalities. (10 reviews) - Users face a **steep learning curve** due to complex configurations and lack of agent-based monitoring options in LogicMonitor. (9 reviews) - Users find LogicMonitor **expensive** , especially for small teams, with high costs and complex integrations. (8 reviews) - Users note a **feature deficiency** , citing integration issues and the lack of intuitive reporting capabilities in LogicMonitor. (8 reviews) - Users find **inadequate monitoring** a challenge, especially with complexities in setup and reliance on external systems. (8 reviews) - Users find the **complexity of deployment and the steep learning curve** to be major obstacles in using LogicMonitor. (7 reviews) - Users find that **LogicMonitor lacks essential features** , leading to workarounds and inefficiencies in usage. (7 reviews) - Not User-Friendly (7 reviews) - Pricing Issues (7 reviews) - Feature Issues (6 reviews) ## LogicMonitor Reviews ### 1. In-Depth Analysis in One Place with Smooth ITSM Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Shah Nawaz K. | Product Support Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about LogicMonitor?** The in-depth analysis it provides while I’m using it has made me a fan, since everything is available in a single place. It doesn’t throw random errors or false alerts, which I really appreciate. Integration is easy with ITSM tools, and the UI also works well. **What do you dislike about LogicMonitor?** Sometime the information needed is deep inside and you need to go inside to fetch that which makes things a lil bit clumpsy and less usable **What problems is LogicMonitor solving and how is that benefiting you?** I work in network operations and IT operations. We monitor network health for our clients, as well as cloud health, and LM works best for us. ### 2. Proactive Server Monitoring That Helps Us Prevent Issues **Rating:** 4.5/5.0 stars **Reviewed by:** Robert B. | Lead Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about LogicMonitor?** Logic Monitor allows us to monitor all of our servers and anticipate potential problems before they happen, such as heavy disk space utilisation and similar issues. **What do you dislike about LogicMonitor?** Logicmonitor costs more than some of its competitors, and when we were setting it up, we found that some of the rules required for remote communication were quite complex. **What problems is LogicMonitor solving and how is that benefiting you?** Logicmonitor allows us to monitor servers in our VMware environment for key measurables such as disk space, RAM, and CPU usage. It also helps us identify bottlenecks that could cause slowdowns or potential failures before they’re reported by end users. This lets us act sooner and keep everything moving. ### 3. Efficient Monitoring but Needs Better Support and Pricing **Rating:** 3.0/5.0 stars **Reviewed by:** Anto M. | Head of Sales Marketing, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2026 **What do you like best about LogicMonitor?** I like LogicMonitor for its monitoring capabilities, especially for our business website where it updates each and every page. I found the feature for monitoring dynamic servers inside very useful, helping to maintain our uptime. Additionally, I appreciate being immediately notified if anything is up or down, which is crucial for us. The setup was very easy for me, which was a big plus. **What do you dislike about LogicMonitor?** I said the pricing and they enable to automation something like that. LogicMonitor is very hard to reach for support. **What problems is LogicMonitor solving and how is that benefiting you?** LogicMonitor updates everything on our website, monitoring each page and providing immediate DNS filtering alerts if anything goes up or down, which is major for us. ### 4. Much better products out there for cheaper **Rating:** 2.0/5.0 stars **Reviewed by:** Warren S. | Head of Infrastructure, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2025 **What do you like best about LogicMonitor?** Not a lot, if our 3rd party support didn't insist on us using it we wouldn't have it **What do you dislike about LogicMonitor?** to monitoring everything you'd like to monitor is expensive As we're going through a 3rd party provider, we cannot have a monitoring account as it now requires MFA **What problems is LogicMonitor solving and how is that benefiting you?** None, we have to have as part of our support contract with a 3rd party ### 5. LogicMonitor: When AI Watches Your IT **Rating:** 5.0/5.0 stars **Reviewed by:** Keerthi R. | DevOps Engineer, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about LogicMonitor?** What I like best about LogicMonitor is how it makes monitoring feel effortless. The AI-driven insights cut through the noise, so instead of drowning in alerts, I get clear, actionable information. It’s also great at giving end-to-end visibility across systems, which makes troubleshooting and performance tuning so much faster. Overall, it helps me focus less on chasing issues and more on actually improving operations. **What do you dislike about LogicMonitor?** The setup can feel complex at first, and the UI could be more intuitive for new users. **What problems is LogicMonitor solving and how is that benefiting you?** LogicMonitor helps us solve the problem of limited visibility and constant alert fatigue. With its AI-driven monitoring, we can see issues across our entire infrastructure in real time and even predict problems before they escalate. This has reduced downtime, sped up troubleshooting, and freed up the team to focus on improvements instead of firefighting. In short, it keeps our systems healthier and our workdays a lot smoother. ### 6. Great tool and valuable partner! **Rating:** 5.0/5.0 stars **Reviewed by:** Wren D. | NOC and Automations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about LogicMonitor?** LogicMonitor provides excellent data on all our devices and our client devices, enabling our Enterprise NOC to continually support and improve our client's environments without spending countless hours investigating devices. LM's broad range of data points and graphs of historical data go a long way towards making problem management easy. The LM API has enabled us to tie in our other tools and customize our integrations to suit our specific use case. Training users on the basics of reading data and alerts is easy, and has allowed us to expand our team without significant barriers. **What do you dislike about LogicMonitor?** Not every built in integration is particularly useful, so we have written our own on occasion. There are a few things within the platform that don't perfectly fit our needs and have required workarounds. Some features are only available in one version of the UI or the other. Individual licenses are expensive, relatively speaking, and cheaper license options like the website monitors for internal or external ping checks are somewhat unintuitive. It can be time consuming to determine which alerts are actionable and which are noise, and to tune the thresholds appropriately. **What problems is LogicMonitor solving and how is that benefiting you?** As a MSP that provides enterprise services, our primary use of LM is using alerts to create tickets, which directs our work solving issues and notifying our clients when things happen within their environments. Additionally gives us excellent visibility into our client environments, which allows us to continually tune their environments to maintain and improve them over time. That data can also be used to drive revenue by allowing our technical teams to reach out to account managers when opportunities for upgrade projects or hardware replacements come in. ### 7. LogicMonitor: Highly Capable, but Complex **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew Q. | Technical Strategy Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about LogicMonitor?** LogicMonitor should be viewed as a platform upon which to build a monitoring service, rather than a final product out-of-the-box. While it comes with a substantial number of modules to ingest data from common devices/applications its main strength is its extensibility. No monitoring product can cover every facet of every application in every organisation. LogicMonitor's extensibility makes it possible to build the specific integrations you require and ingest the data into a scalable platform that can turn it into actionable alerts. It is not limited to traditional IT systems monitoring. If you can find a way to pull data from a system, you can use that data in LogicMonitor. **What do you dislike about LogicMonitor?** LogicMontior is dogmatically opposed to using agent-based monitoring in any capacity. Monitoring relies on collector servers polling services across the network. This makes it easy to integrate with and monitor new types of services without the need to develop new software (particularly modern API-based/cloud services), but traditional server workloads (Windows/Linux) are significantly more difficult to deploy and troubleshoot than with a typical agent-based monitoring platform. The process of configuring firewall rules and granular permissions for monitoring accounts at an application/feature level on each system is highly laborious and necessitates investment in external automation tools for environments with frequent changes. **What problems is LogicMonitor solving and how is that benefiting you?** LogicMonitor provides detailed monitoring into a diverse range of customer environments, on-premises and in the cloud. Previously, we required several different monitoring tools to gain adequate coverage across our client base, and frequently found that our monitoring software vendors were too slow to adapt their products to support new technologies. LogicMonitor's extensibility means that we can monitor everything in a single platform and integrate new technologies in the future. ### 8. Extremely powerful tool and only limited by your own ability **Rating:** 4.5/5.0 stars **Reviewed by:** Liam P. | Infrastructure & Network Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2025 **What do you like best about LogicMonitor?** LogicMonitor provides a lot of advanced monitoring out the box and customisable alert tuning which is incredibly simple and easy to use in comparison to our old tool. This has allowed us to take our customer monitoring to the next level by offering bespoke alerting for their needs rather than a one size fits all approach. Furthermore, LogicMonitor has given us the ability to create our own monitoring which we have heavily utilised to again offer a much better service for our clients. Deploying our own Datasources has been easy. Implementing the tool into our clients has been very easy and simple to do as well, no complicated menu's and the supporting documentation helps you alongthe way. **What do you dislike about LogicMonitor?** I'm not the largest fan of the new UIv4, I'm very much used to v3 and for me I find it a lot simpler to locate everything I need. Sometimes in v4 it's been hidden behind different menu's or moved. Only other minor thing is the quality of support can differ depending on who's looking into your support ticket. **What problems is LogicMonitor solving and how is that benefiting you?** LogicMonitor has already came in and provided more detail than our previous tool. One example is the advanced monitoring showed us a latency issue on some SAS disks in a VRTX, LM very handily provided a graph that showed the exact moment this spiked and we were able to use this data to pinpoint an issue with the controller on the VRTX. Furthermore, the certificate monitoring is allowing us to find locations the certificate resides whereas our previous tool could never provide us this data ### 9. Logic Monitor best NMS partner **Rating:** 5.0/5.0 stars **Reviewed by:** Patricia EMERY A. | Network engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about LogicMonitor?** Logic Monitor is currently one of the best network and infrastructure monitoring solutions in the market. Easy to configure, customize and maintain, Logic monitor enhances my skillsets to be more proactive and perform a better analysis and troubleshooting even before issues appears. LM provides a centralized view of my infrastructure including servers, network devices, firewalls, etc. I can configure netflow for network traffic analysis, syslog for servers and i can even monitor temperature and A/C metrics with just 2 clicks. LM provides seamless integration with most technology partners, you will find almost no effort onboarding servers, network nodes, virtual devices and cloud infrastructure in less than a minute. You can also monitor websites not only web servers to see important counters such as visits, etc. You can also manage and customize alerts, thresholds and schedule down time easily when scheduling maintenance windows and working with change management in a production environment. **What do you dislike about LogicMonitor?** LM proved to be too efficient in terms of monitoring. You will find yourself tuning some features such as the collection schedules unless you want to have Terabytes of logic monitor traversing your network. Although LM provides seamless integration with most technology partners, some sought after features for Wireless Heat Maps are not present. I can't complain of the flexibility and data from the network topology maps but real time data regarding Wi-Fi metrics would be absolutely awesome to have in just one in a widget. **What problems is LogicMonitor solving and how is that benefiting you?** Diverse technologies infrastructure needs a single pane of glass monitoring. ### 10. Improved perspective since my last review. **Rating:** 3.5/5.0 stars **Reviewed by:** ShuelKhan K. | Senior Technical Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about LogicMonitor?** LogicMonitor has become the backbone of our proactive monitoring strategy. Its real-time alerting capabilities have dramatically reduced our response times, particularly during out of hours incidents. The SMS and voice call features are absolutely invaluable for our on-call engineers—no more relying solely on emails that might be missed at 3AM. What really sets LogicMonitor apart for us is how deeply it integrates with our ITSM platform. When an issue is detected, it doesn't just raise an alert—it automatically creates a ticket, sets the appropriate priority based on predefined thresholds, and assigns it to the relevant team. This has eliminated a huge amount of manual triage and has made our service desk noticeably more efficient. We've also found the custom dashboards to be incredibly helpful for different departments—our network team has one view, our infrastructure team another, all tailored to exactly what they need. It's like having a command centre tailored for each audience. We also really appreciate the human side of LogicMonitor—the customer support, especially from our contact Charlton, has been outstanding. We have regular catch-up calls as needed, and it never feels like a “sell”—just genuine support, advice, and best practice sharing. It’s rare to get that kind of proactive account management these days. **What do you dislike about LogicMonitor?** The new GUI is a step in the right direction aesthetically, but it still feels a bit clunky in practice. For example, quickly checking basic metrics like disk space or CPU usage should be a single click away from the device page, but currently, you often have to dig through several layers of menus and graphs. That friction can be frustrating when you're troubleshooting under pressure. Additionally, while the platform is incredibly powerful, that power can sometimes make it overwhelming for new users. A bit more onboarding guidance or a simplified view for junior engineers would go a long way. In regards to the SMS/calls, i do wish there was a "Ack all in relation to this customer" option rather than receiving 20 calls because the internet went down. Final Thoughts: Despite minor UI gripes, LogicMonitor is one of the most powerful and reliable monitoring solutions we’ve used. It’s made a real impact on our uptime, on-call efficiency, and incident response workflows. Once you’ve tailored it to your environment, it’s like having a tireless virtual NOC watching over everything, 24/7. **What problems is LogicMonitor solving and how is that benefiting you?** LogicMonitor is solving several key problems for us across infrastructure visibility, alerting, and incident response. One of the biggest pain points it’s addressed is the lack of real-time insight into system health and performance. Before LogicMonitor, we were often reactive, only finding out about issues after users were already impacted. Now, LogicMonitor gives us complete visibility across servers, network devices, cloud services, and applications, all in one place. The platform's intelligent alerting has transformed how we handle incidents. It doesn’t just generate noise, it filters and prioritizes alerts based on thresholds and dependencies, helping us focus on what actually matters. Combined with its ability to automatically log tickets in our ITSM system (with the right priority and assignment), it means less time spent triaging and more time resolving. Another major benefit is for our on-call engineers. With SMS and automated call alerts, engineers get notified instantly when critical systems are down—no more relying on someone noticing an email. That’s helped us significantly reduce downtime and meet our SLAs. Additionally, the historical data and performance trends help us with capacity planning and proactive maintenance. We can see when disk usage is trending upwards or when latency is increasing, allowing us to take action before a failure occurs. Overall, LogicMonitor helps us move from a reactive IT model to a proactive one, improves our response times, and gives both our technical teams and stakeholders confidence that our systems are being watched 24/7. ### 11. Simplifies Cloud Services with Fast Support **Rating:** 4.0/5.0 stars **Reviewed by:** Krishna S. | Financial Analyst, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2025 **What do you like best about LogicMonitor?** I find LogicMonitor easier for coding compared to AWS or Azure. The support is generally faster than others, and I find it easy to explain to DevOps. **What do you dislike about LogicMonitor?** It is affected by outages in the other vendors like CrowdStrike, so that has been an issue sometimes. **What problems is LogicMonitor solving and how is that benefiting you?** LogicMonitor makes coding easier compared to AWS or Azure. Support is generally faster and it's easy to explain to DevOps. ### 12. My experience with logicmonitor has been nothing short of exceptional **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about LogicMonitor?** LogicMonitor is an incredibly useful tool for any business, it helps give you a better oversight of your entire estate from your desktop environment to your on-prem server or cloud environment. It's incredibly easy to navigate and implement into your environment in quite literally a few clicks! We also use it for on-call system to send alerts out by phone call/SMS when a major incident has happened, we use the system daily. Both the customer support and the availability of documentation on the logicmonitor website make it really easy to integrate with many solutions such as Azure, AWS, M365 etc... I'm really pleased that we took on loigcmonitor as a vendor and wouldn't look back. **What do you dislike about LogicMonitor?** There isn't much to dislike about logicmonitor, the only 2 things that spring to mind are the lack of customisation in terms of colours and freedom of report customisation, it would be great if yo u could make the dashboard and reports look more 'corporate' rather than having to use standard white, black, blue and grey colours. Although there are a variety of data sources which are easy to use out of the box, there are some basic data sources that we thought of which we thought would have come as standard. **What problems is LogicMonitor solving and how is that benefiting you?** LogicMonitor has helped us with getting to the bottom of some business issues which have been a common occurance, we have been able to leverage the system to automatically spot trends in log files and windows event viewer. It also has provided various in depth errors when a major service outage happens with a specific system, this helps with our mean time to resolution, customer satisfaction and overall system uptime. ### 13. Single Pane of Glass! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2019 **What do you like best about LogicMonitor?** Resource insights! Ops notes allow you to make a line to show when an event happened, then you can look at another device and see something that happened at that same time which could have triggered the critical event. results in better time to resolution. I love the fact that if anything has an API you can query that API and then build a graph off of it in LogicMonitor. Graphs\dahsboards are amazing! and createing custom datasource with PowerShell and Groovy is really fun and exciting! **What do you dislike about LogicMonitor?** nothing at this time - I really enjoy this product! This is a truly easy product to use. **Recommendations to others considering LogicMonitor:** Do it! This is an amazing monitoring tool with a great implementation team **What problems is LogicMonitor solving and how is that benefiting you?** consolidating a few monitoring tools down to one. We went for 4 tools down to just one, I have never looked back. the single pane of glass is amazing ### 14. Useful Monitoring, But Lacks Full Coverage **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2025 **What do you like best about LogicMonitor?** Easy to install, add devices and customize as per your needs **What do you dislike about LogicMonitor?** Do not monitor all the required things from all the vendors **What problems is LogicMonitor solving and how is that benefiting you?** Replaced the existing monitoring tool and providing more in-dept analysis ### 15. Powerful monitoring and reporting tool **Rating:** 5.0/5.0 stars **Reviewed by:** Mahesh N. | Network Management Systems Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about LogicMonitor?** Its vendor agnostic tool with greater AI and correlation capabilities with user friendly UI and configurations. It has helped us to correlated the events into meaningful insights , reduce MTTR value. **What do you dislike about LogicMonitor?** There is nothing that i have seen not good. **What problems is LogicMonitor solving and how is that benefiting you?** It has helped us to take our monitoring to the next level by providing various capabilities i.e. AI Ops, Cloud and OnPremise resource monitoring and correlation, deeper insights, root cause summary and analysis, parent -child relationship of the events etc with the e2e obsevability to the users. ### 16. LogicMonitor Delivers Strong Infrastructure Monitoring - our currrent bread and butter. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about LogicMonitor?** Logicmonitor improved our observability from our previous chosen solution with improvements in ease of use, unified dashboarding, scripting flexibility and being an agentless platform. This enabled its quick deployment and insight into the services we offer for our clients and streamlined the support operations. **What do you dislike about LogicMonitor?** The main issues are around tuning the datasources and alert threshold, this is not uncommon with obervability platforms but without careful consideration it can lead to excessive noise. There is not real inbuild case management / incident workflow although integrations with other platforms is possible. APM is currently a weakness in our view but is getting heavily invested in. **What problems is LogicMonitor solving and how is that benefiting you?** Visibility into Infrastructure Health, reduction in monitoring gaps, dealing with issues proactively before a stakeholder is impacted, improving overall operations ### 17. Great network monitoring tool with cloud integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Ankur G. | Senior Network Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about LogicMonitor?** SAAS platform. Lightening fast support and hybrid deployment. The oids are updated regularly and support for vendors that are not Available on other platforms **What do you dislike about LogicMonitor?** The cost of the tool is a bit high and the integrations are somewhat complex to configure. **What problems is LogicMonitor solving and how is that benefiting you?** This is our enterprise Network monitoring tool. The dashboards and customised alert history helps us track our network performance and site outages. ### 18. Powerful and Comprehensive **Rating:** 4.5/5.0 stars **Reviewed by:** Jerome B. | AWS Support & Operations Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about LogicMonitor?** First, their dashboard its user friendly and can be configured for easier monitoring. Second, their alerts and logs monitoring it's powerful and comprehensive. Third is their online support, it's fast and their engineers are great. **What do you dislike about LogicMonitor?** The downside is you need to be aware of your cost. For us the AWS cloudwatch cost but once you configured it properly it should be smooth sailing after that. **What problems is LogicMonitor solving and how is that benefiting you?** Easier troubleshooting where is the particular issue and cost optimization. It's makes your life easier. ### 19. Good, Smooth Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about LogicMonitor?** Dedicated project manage and technical resource assigned to the implementation, ensuring that progress was maintained. Now we are live with Logic Monitor , there are, month calls with a dedicated Customer Success Manager. **What do you dislike about LogicMonitor?** Early into live service we had a technical request, that was not technically possible to do. Which was slightly disappointing. But not the end of the world. It has been added to a Feature Backlog for future releases. **What problems is LogicMonitor solving and how is that benefiting you?** Holistic view and interconnectivity of devices across the Service supported, in order to allow us to easily, quickly and proactively identify potential issues and respond before they become an actual problem, where possible. ### 20. Most flexible monitoring tool I've used in 12 years **Rating:** 5.0/5.0 stars **Reviewed by:** Vitor S. | Senior Monitoring Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about LogicMonitor?** The versatility of the tool. I can deploy standard modules in a matter of seconds across thousands of servers. **What do you dislike about LogicMonitor?** The new GUI to be honest. v4 GUI is way worse & slower than the old one. **What problems is LogicMonitor solving and how is that benefiting you?** General overview across all the infrastructure independently of the technology stack. Ability to group & merge metrics from different areas & present it to different team(s). ### 21. A very customisable platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about LogicMonitor?** I like the fact that you can pretty much custom develop whatever you like and bake it into the monitoring as long as you can code. We have done a number of custom developments and integrations into LM. Its fairly easy to use once you get a hang of where things are, we hit the ground running. **What do you dislike about LogicMonitor?** The dashboards and widgets need a little bit of work but the actual logic / alerting is solid. **What problems is LogicMonitor solving and how is that benefiting you?** Logicmonitor has added a lot of visibility! We are enjoying seeing very specific bits of information in dashboards and reports. ### 22. Cloud Native Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Taha K. | Director Enterprise Architecture, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about LogicMonitor?** Monitors on-prem, cloud, and hybrid environments. Supports a wide range of technologies: servers, networks, containers, applications, cloud services (AWS, Azure), and more. No on-premises infrastructure needed.Fast to deploy and scale. **What do you dislike about LogicMonitor?** Heavily reliant on internet connectivity for cloud monitoring. Advanced features (like custom DataSources and LogicModules) may require training or scripting skills (e.g., Groovy, PowerShell, or Python). Less appealing for air-gapped environments. **What problems is LogicMonitor solving and how is that benefiting you?** Its automation, wide technology support, and integrations make it a solid choice for enterprises. However, it may not be ideal for smaller teams with limited budgets or minimal scripting expertis ### 23. Amazing product with amazing functionality **Rating:** 4.0/5.0 stars **Reviewed by:** Callum J. | Infrastructure and Network Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about LogicMonitor?** The functionality within LogicMonitor is very very capable, we find use across our team that we didn't even know we needed until we started using LogicMonitor **What do you dislike about LogicMonitor?** Sometimes it can be somewhat complicated to navigate and set some monitoring up, however once its in and working its brilliant :) **What problems is LogicMonitor solving and how is that benefiting you?** They are currently working on solving the network topology mapping in order for the dependant alert mapping functionality to work as intended, this feature will greatly benefit our team in noise reduction ### 24. First time Logic Monitor user **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about LogicMonitor?** Broad range of out-of-the-box features that allows both infrastructure and application monitoring. Initial learning curve to get started is low. More advanced features require more time to get familiar with. Ability to create custom modules **What do you dislike about LogicMonitor?** Application monitoring maturity can be improved. Update frequency of modules not always following the latest available versions of systems/applications to be monitored. Some feature limitation (for example maximum 15 Log pipelines) **What problems is LogicMonitor solving and how is that benefiting you?** Standardize monitoring platform that can be used cross business unites and support teams Single pane of glass/end-to-end view. ### 25. Possitive experience with LogicMonitor **Rating:** 4.5/5.0 stars **Reviewed by:** Martin R. | Senior Wintel engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about LogicMonitor?** simplicity of management various type of alerts and rules configuration large size of configurable modules communication with the representatives easy platform structure and navigation **What do you dislike about LogicMonitor?** don´t have any bad experience or something to criticize **What problems is LogicMonitor solving and how is that benefiting you?** To monitor status and health of servers (virtual & physical), same as network devices ### 26. Improvement in Infrastructure since using Logi Monitor **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about LogicMonitor?** Logic Monitor probes our Infrastructure regularly to let us know what is going on. The information provided by Logic Monitor is valuable and granular. With it's easy to navigate dashboards and availability of metrics, it makes Business As Usual and monitoring an easy job to do. **What do you dislike about LogicMonitor?** Possibly too much information and metrics, but that's not a bad thing **What problems is LogicMonitor solving and how is that benefiting you?** The integration with Fresh Service is great and the ability to raise and auto resolve incidents is brilliant ### 27. More than just SNMP polling **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick A. | Senior Systems Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about LogicMonitor?** Ability to reach into customer environments using probes rather than port forwarding. It's customisable alerts are extrememly helpful **What do you dislike about LogicMonitor?** The interface is exremely cluttered. It is difficult to navigate until you become familiar with its view. **What problems is LogicMonitor solving and how is that benefiting you?** Logic monitor bridged the gap that we had between our SIEM and Desktop management system. ### 28. Best evey tool seen in NMS monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Syed A. | Senior Network Observality Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about LogicMonitor?** Very simple and fast UI,very easy to add devices and monitor them. **What do you dislike about LogicMonitor?** Scripting part and Edwin AI is quite complex. **What problems is LogicMonitor solving and how is that benefiting you?** Has capability to monitor entire infrastructure of any environment. ### 29. LogicMonitor review **Rating:** 5.0/5.0 stars **Reviewed by:** Eugenijus Z. | Cloud Operations Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about LogicMonitor?** No need to install agents on every host. **What do you dislike about LogicMonitor?** No "free tier"- can be expensive for small Teams **What problems is LogicMonitor solving and how is that benefiting you?** Centralized view of our cloud infrastructure ### 30. Exploring Quick Information Gathering with Top-Notch Vendors **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about LogicMonitor?** Centralised repository for many vendors, quickly assigning pre-made graphs to devices. Quick setup for collectors and devices with responsive customer support for assistance. **What do you dislike about LogicMonitor?** The amount of information gathered can be too general and leave gaps. The default settings need to be tweaked in order to provide the best outcome, some alerts that you would expect to be critical are only warnings by default. The dashboards could be better in order to provide business operations understanding. **What problems is LogicMonitor solving and how is that benefiting you?** LogicMonitor is helping us to centralise a wide range of on-prem and cloud devices giving us quick reactions to outages and issues. ### 31. Visibility and Insight simplified **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about LogicMonitor?** Easy to use and deploy. Plenty of default datasource and metrics providing useful insight into infrastructure and network utilisation. Provides useful insight into infrastructure, utilisation in nearly real time as well as aiding investigation into historic incidents or issues due to data stored. **What do you dislike about LogicMonitor?** Better insight into Kubernetes clusters and gain useful metrics from within. Cloud monitoring/cost model means significantly expensive to monitor our cloud hosted resources compared to our on-premise/datacentre resources. **What problems is LogicMonitor solving and how is that benefiting you?** Gaining an understanding of system utilisation at any given time, whether near-real time or historic. Helps with capacity planning, can see growth trends of systems. ### 32. Logicmonitor is essential to our managed service offering **Rating:** 4.5/5.0 stars **Reviewed by:** Kris A. | Solutions Architect and Sales Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about LogicMonitor?** Features, SaaS based, Ease of implementation ,MultiTenancy **What do you dislike about LogicMonitor?** Native reporting engine is limited but does allow for API integration. **What problems is LogicMonitor solving and how is that benefiting you?** Logicmonitor is delivered as cloud based solution which provided a secure and always on platform for us to leverage in our MSP offering. We required no investment in infrastrcuture and the solution was ready to deploy in a minutes. Logicmonitor works cloely with vendors to onboard key metric and aotumaically allocates alert severity indicators that we could leverage out of the box. The platorm is highly customizable but from an alerting level as well the client dashboard level, enabling us to provide client specific views of their critical infrastructure. The SLA widgets enables us to measure and report against key metrics aligned to our MSA's. Logicmonitor provides us with confidence that our clients solutions are operating optimally and dramatacically reduces our mttr. ### 33. As a power user, I appreciate the flexibility the API offers to build our own experience w/ the data **Rating:** 3.0/5.0 stars **Reviewed by:** Stuart W. | Service Delivery Platform Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2024 **What do you like best about LogicMonitor?** LogicMonitor is so flexible I can do anything with it. I built a way to alert if my kids weren't spending enough time brushing their teeth. I've built hundreds of custom modules to monitor technology that is specific to our customers' needs. The question I most often get is, "Can LogicMonitor monitor _this_?" The answer is always, "Yes, it can, if the thing can be monitored." **What do you dislike about LogicMonitor?** Their support is understaffed. Most of the time, my issues go beyond support's skills and have to go to a back end ticket, into which I have no visibilty. Those die on the vine as often as they are resolved. LM has been working on UIv4 for 4+ years and has still yet to roll it out with any success. What they have rolled out is buggy, lacks feature parity, and was obviously designed without any knowledge of how actual users work with the product or what they need the product to do. I was excited about Dexda, but the pricing structure makes it prohibitive. The thing it's supposed to solve for, too many alerts, is how it's billed. So the finances of it drive me to manually reduce my alert noise, which is why I would want Dexda in the first place. **What problems is LogicMonitor solving and how is that benefiting you?** We've automated LM to the point where we can onboard customers very quickly, in a matter of hours in some cases. ### 34. Low Touch, High Metric Reward **Rating:** 4.5/5.0 stars **Reviewed by:** Laurie S. | Infrastructure Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about LogicMonitor?** Instead of telling your monitoring tool what you want monitored, LogicMonitor will discover a lot of the metric & data points for you, mostly out of the box and away you go. You can then very easily tweak and modify the thresholds for alerting, creating escalation chains to wake the relevant people using your Incident Management platform of choice. Dashboards are extremely powerful and useful but also very easy to create. Powershell features very prominently in LogicMonitor which is fantastic as it's a ubiquitious langauge in the Windows / Microsoft world and is relatively easy to write scripts/modules for. **What do you dislike about LogicMonitor?** Creating LogicModules (DataSources, ConfigSources etc) can be quite complicated, however this is required as they need to return data in a consistant manner. Some things you think should be possible or work one way are not possible with LogicMonitor. Powershell is very prominent in LogicMonitor, however it is not an integration, as in, you cannot use a Powershell script in an Escalation Chain, and therefore an Alert Rule. **What problems is LogicMonitor solving and how is that benefiting you?** Lowering critical incidents by bringing potentional problems to the surface before they can cause havoc. Visiblity of Infrastructure to management especially during important events. App Owners are also more aware of problems with their servers & services instead of Infrastructure being the middle man ### 35. Does what it says on the tin, Simple and effective monitoring straight out of the box **Rating:** 5.0/5.0 stars **Reviewed by:** Dominic C. | Senior Technical Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about LogicMonitor?** Firstly it should be noted, the logicMonitor team work their socks off to ensure you get the best out of their platform. After coming from another major monitoring platform, i was a litle dubious at first, however once you get into it, i found LM to be far more intuititive and much easier to present the required data for our teams. Not only does the out of the box integrations cover 99% of use cases, through further development anything is possible. **What do you dislike about LogicMonitor?** It's not the cheapest platform, however it is worth it.. With the migration between UI versions, it was a little frustrating at first, but bearing in mind the new UI was still in Beta, it is good to see that it is constantly being improved to smooth over those intital frustations. **What problems is LogicMonitor solving and how is that benefiting you?** Enabling us to monitor numerous customer environments, using a comprehensive suite of tools, including LM assisting us to develop further tools to allow our customer to understand their environments better. ### 36. LogicMonitor - Customisable and Extensive **Rating:** 4.0/5.0 stars **Reviewed by:** Nicholas H. | Technical Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2024 **What do you like best about LogicMonitor?** The customisability of the platform is great. I use the tool daily to keep a finger on the pulse of our environment. We've made use of the ability to build custom scripts/monitors to monitor and present dashboards for patch status and device inventory which is handy for our customers. I also enjoy the amount of data it ingests as it allows us to get a good feel for the environment. It was relatively simple enough to integrate with CW PSA and has a few good integrations with Meraki and other platforms. Support is pretty good, our Account Manager and Technical team we deal with are always really helpful at providing solutions whenever they arise. **What do you dislike about LogicMonitor?** Monitors are all number based so pulling and displaying strings is a bit difficult within the platform from what I've seen. It was a little difficult to implement due to this. Would be nice to be able to pull strings as a variable. There's also a relatively steep learning curve to make use of all the features. And it would be really nice to get proper aruba central reporting however that may be a limitation of Aruba's API rather than LogicMonitors capabilities. SNMP monitoring works fine. **What problems is LogicMonitor solving and how is that benefiting you?** A robust monitoring platform is a must-have for any MSP. But it needs to be customisable to fit the needs of each individual customer. While we've had other monitoring tools, LogicMonitor allows us to apply rules to the monitors in a way that makes it easier to filter out unneccessary information. The Dynamic Thresholds functionality is great for filtering out things that are automatically scheduled (example being CPU spikes due to AV scans at a specific time of the day). It also allows us to provide a simple dashboard to executives so they can get a snapshot of their environment and how its performing. LogicMonitor solves the problem of requiring someone online 24/7 reviewing environments. Our service desk is not a 24/7 operation however LogicMonitor provides a good early warning system when things do break after hours. ### 37. Enterprise Class Monitoring for Any Sized Customer **Rating:** 4.0/5.0 stars **Reviewed by:** Stephen C. | Director of IT Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about LogicMonitor?** LogicMonitor is a great monitoring tool, with huge number of out of the box datasources which meet the needs of 99% of customers. Being able to create custom datasources for that remainng 1% is great and a testament to the overall felxibility of the platform. If something can be monitored LogicMonitor is the right tool for the job. LogicMonitor integrates with our PSA (ConnectWise) which allows us to operationalise alerts far more effectiviy when compared to comting plaftoms which lack this ability. Customer support is gernerally very good. **What do you dislike about LogicMonitor?** The user interface is not perticuallry intuitive, the new interface has many improvements but right now I find that I must change frequently between the two to access what I need. Reporting is an area that could do with improvement and should also incorporate executive style report templates. **What problems is LogicMonitor solving and how is that benefiting you?** LM provides a unified platform to monitor everything we need to and more for us and our cusomters. ### 38. Good and bad about Logicmonitor **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas H. | Infrastructure Technician, Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about LogicMonitor?** LogicMonitor supports a wide range of monitoring capabilities, including servers, networks, cloud services, containers, and applications. This breadth allows organizations to have a single pane of glass for all their monitoring needs. The platform has a user-friendly interface and ease to deployment. LogicMonitor provides out-of-the-box integrations and automated discovery, which significantly reduces the setup time and effort required to start monitoring an infrastructure. Additionally, LogicMonitor offers a robust API, enabling seamless integration with other tools and custom workflows, enhancing its adaptability and automation potential. **What do you dislike about LogicMonitor?** issues with the new graphical user interface (GUI), mentioning that it can be buggy and less stable compared to the previous versions. These bugs can affect usability and efficiency. While the platform is user-friendly for basic setups, advanced configurations can be complex and may require a deeper understanding of the system. This steep learning curve can be a challenge for new users or those without a technical background. Without proper tuning, the alerting system can generate a significant amount of noise, leading to alert fatigue. **What problems is LogicMonitor solving and how is that benefiting you?** LogicMonitor continuously monitors the health and performance of IT infrastructure components, such as servers, networks, and applications. By identifying issues like disabled RDS hosts, it allows organizations to take corrective action before these issues escalate, ensuring higher availability and reliability of services. ### 39. Dynamic solution to meet your infrastructure monitoring needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Steve B. | Senior Network Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about LogicMonitor?** Whilst out of the box LogicMonitor can monitor your infrastructure with ease, the ability to create or amend data sources to meet your specific business requirements is fantastic, it enables us as a team to meet our monitoring requirements with relative ease. The fact that LM is SAAS based means that we do not have to spend time keeping the product up to date, especially if you configure the collectors to auto update rather than having your engineers run the upgrade, this again ensure the product is kept upto date. The inline support functions assist with any issues you may be having with the product and most of my interactions have been perfect. The support teams are knowledgable and rarely do issues get escalated. Deployment and integration within our infrastructure was simple and very quickly enabled us to have our network monitored to a level that greatly improved our visibility. API Integration to retrieve data from logicmonitor to ingest into other tooling was simple to achieve with one sometimes fustrating issue. **What do you dislike about LogicMonitor?** Whilst the API does have ratelimiting enabled which is obviously needed, there seems to a bug or issue that could not be identified where I would start to get shunned/blocked for several hours, yet the response did not tell me I was approaching the rate limit, this seems to be solely affecting LMAuth as using a bearer I no longer experiance the issue. **What problems is LogicMonitor solving and how is that benefiting you?** The main problem is infrastructure observability for Networks, Storage and virtualisation estates acorss all our business units, LogicMonitors dynamic and complete nature means that whilst we do need to amend or create data sources occasionally the fact is out of the box it addressing the goal of complete infrastructure visability very simply with little in the way of product administration therefore ensuring that with the dynamic and static alerting we are able to offer virtually complete visiability of our infrastructure in ways that were previously spread accross multiple tools. ### 40. Moving our Monitoring platform into the next generation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about LogicMonitor?** The standout features of LogicMonitor is its comprehensive monitoring capabilities. It's not just about keeping an eye on servers or networks, but it also provides deep visibility into applications, cloud environments, and hybrid infrastructures. This combined with the automation and easy integration into other tools **What do you dislike about LogicMonitor?** It has been a learning curve to get to grips with the solution, that and the lack of comprehensive out of the box reports **What problems is LogicMonitor solving and how is that benefiting you?** Replacing a monitoring platform that didn't provide the needed functionality ### 41. More Than Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff P. | Infrastructure Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2024 **What do you like best about LogicMonitor?** The software is great and has been an asset to our company. It has enabled us to have full visibility into our environment. Before using LogicMonitor, we only had visibility to a fraction of our servers and network devices. Beyond the software, the employees and support services are fantastic. Everyone we have worked with has provided great customer service. From sales to account management to the engineers we work with, all have been great and show that they care about the success of our company. **What do you dislike about LogicMonitor?** Like any monitoring product, it requires ongoing administration, which takes time away from our staff for projects. **What problems is LogicMonitor solving and how is that benefiting you?** Currently, it's purely for monitoring the environment and allowing our MSP to react quickly to issues. In the future, we are looking to further the use to show the business how things are running and demonstrate our impact on operational efficiency. ### 42. Powerful Network Infrastructure Monitoring Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about LogicMonitor?** Loads of built-in modules for various vendor hadrware **What do you dislike about LogicMonitor?** Online documentation outdated referring to old UI, when we're being pushed to migrate to the new UI **What problems is LogicMonitor solving and how is that benefiting you?** Identifying root-cause and visibility into server stability ### 43. Good experience and platform but like to see it optimised for us as an MSP **Rating:** 4.0/5.0 stars **Reviewed by:** Amar I. | Head of Managed Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2025 **What do you like best about LogicMonitor?** People, help, support and APIs into different platforms like Service Now **What do you dislike about LogicMonitor?** Making us as an MSP embrace all capabilities and drive ROI **What problems is LogicMonitor solving and how is that benefiting you?** Managing our customers estate and being proactive, preventing issues from occurring ### 44. Great out of the box, customisation less so. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about LogicMonitor?** You can get your whole environment monitored and alerting in a very fast time, almost everything is built and it just works. **What do you dislike about LogicMonitor?** When you want to change the way it reports, or report on specific metrics. Things that it doesn't have built in, it's not intuitive and often requires support calls and takes time. **What problems is LogicMonitor solving and how is that benefiting you?** It lets us know if there's critical issues or about to be in the network. ### 45. Reliability over the years **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about LogicMonitor?** fits us very well for onpremise monitoring. **What do you dislike about LogicMonitor?** some data sources are difficult to configure **What problems is LogicMonitor solving and how is that benefiting you?** Administration with SCCM was complicated and less reliable, requiring more people to administer it. ### 46. A platform that gets you right into the action **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about LogicMonitor?** LM has simplified the data gathering process by bringing you automatic datasources, based on device type, that provide information on the metrics you need. Instead of spending hours building out all the monitors you need, they have it available for you on day 1. Additionally, you can build out custom event sources, property sources or datasources that gather unique data or metrics that you may need for specific devices or device types. Metric graphs/dashboards are easy use, build, clone or share. This platform allows you and your organization to get right into the middle of the action instead spending time hunting for the information you need. Additionally, the LM porfessional services team was fantastic during the initial implementation and the customer support reps continue to support well! **What do you dislike about LogicMonitor?** The new ui.... it's an adjustment. I understand what they are trying to do, but I don't think it's the right direction. It's too busy and still much slower than the old UI. Additionally, historical alert reporting is difficult when you take into consideration SDT schedules, whether recurring or scheduled once. You cannot get a historical report of ACTIONABLE alerts because it lumps in alerts that "occured" while the device was in SDT. The SDT tag is automatically cleared from an alert once the alert clears, which muddies the water A LOT with downstream reporting. Reporting and this issue could definitely benefit from some improvement initiatives. **What problems is LogicMonitor solving and how is that benefiting you?** Heighten visibility with the amount of datasource monitoring available ### 47. Powerfull platform **Rating:** 4.5/5.0 stars **Reviewed by:** John H. | Manager Technical Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2024 **What do you like best about LogicMonitor?** It is a really powerfull platform to monitor environments. We really like the easiness we can build and tweak device support as well the possibilities to proactively spot issues for our customers **What do you dislike about LogicMonitor?** We are an MSP and use the platform as a multi-tenant platform. The platform seems not to be build as a real multi-tenant environment. You have to be really carefull to be sure you don't show data to other customers then where the data is coming from. **What problems is LogicMonitor solving and how is that benefiting you?** LogicMonitor helps to deliver proactive managed services towards our customers. Because it is a Cloud Platform we don't have to maintain a lot of backend systems which helps us in our operational costs. ### 48. No fuss infrastructure monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about LogicMonitor?** LogicMonitor provides a wide range of monitoring features that allows us to keep tabs on various aspects of our IT infrastructure. LogicMonitor scales well with our growing infrastrucure. As our company expands and out IT environment becomes more complex, the platform continues to provide value, reliable performance and effective monitoring without major adjustments. LogicMonitor also has a massive Product Documentation available online. **What do you dislike about LogicMonitor?** As with other monitoring platform, there is a learning curve that admins had to go through. The current switching between UI is also disorienting. APM can be improved. When we trialled, there were no dynamic out of the box dashboards with the ability to drill down as needed and pricing is span-based which is not really a fit for the App that we are trying to monitor which generates millions of spans per month. **What problems is LogicMonitor solving and how is that benefiting you?** Fragmented tooling, we now have a single pane of glass to monitor our infrastructure. ### 49. Modern Cloud-based Infrastructure Monitoring platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2024 **What do you like best about LogicMonitor?** When reviewing a number of competitor platforms, LogicMonitor stood out for a few key reasons: - Dashboarding and reporting capability - Cloud based monitoring capability via API - Advanced Alerting capability and customisations - Ticked all of our requirements from a security and compliance perspective - From pre-sales to implementation and now on-going relationship management, the people behind the product have reinforced that our decision to go with LogicMonitor was the right one **What do you dislike about LogicMonitor?** Price - It's not the cheapest platform out there but we still see value in the product. Reporting - For advanced reporting requirements, there is some custom work required to join datasets etc. but thats probably more a comment in relation to our bespoke requirements **What problems is LogicMonitor solving and how is that benefiting you?** - We were able to remove a number of monitoring platforms and consolidate down to LogicMonitor. - As a Managed Services Provider who specialises in the Microsoft Cloud, the API based monitoring for Azure is giving us more visibilty than we ever had before - Integrations into our internal ITSM and communication platforms has been great - Allowing us to build out dashboards/reports and giving our customers access to these dashboards has been a positive ### 50. Logical LogicMonitor **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2024 **What do you like best about LogicMonitor?** Easy to configure. Comprehensive suite of DataSources (checks). Good return on investement with out-of-box configuration options providing powerful insights that immediately lower MTTR. Great product support, be it through well maintained documentation or customer support. Extensible and easy to integrate into systems such as ITSM or messaging tools for alert notifications. Easy to implement with bootstrap based collector deployment. A product I find myself using more and more as part of my day to day as it's features and the depth of information it extends becomes more prevalent and critical to BAU operation. **What do you dislike about LogicMonitor?** It is unfortunate that datapoints are unable to return text values. Whilst text can be parsed to represent an outcome it's abstraction to an integer obfuscates information. There are some configuration elements of the system that do not lend themselves to scalability. Dashboards and graphical representation of data isn't quite as configurable as with other products within the same space. **What problems is LogicMonitor solving and how is that benefiting you?** Administrative overheads associated with custom monitoring tool deployment, management and development. ## LogicMonitor Discussions - [Can i use this application monitoring ?](https://www.g2.com/discussions/35906-can-i-use-this-application-monitoring) - 1 comment, 1 upvote - [Are there any plans to consolidate the numerous modules that can be imported into Logic Monitor into a more streamline standardized set?](https://www.g2.com/discussions/34661-are-there-any-plans-to-consolidate-the-numerous-modules-that-can-be-imported-into-logic-monitor-into-a-more-streamline-standardized-set) - 1 comment, 1 upvote - [How is the artificial intelligence roadmap to solve problems automatically?](https://www.g2.com/discussions/33117-how-is-the-artificial-intelligence-roadmap-to-solve-problems-automatically) - 1 comment, 1 upvote - [How do I get Applications level analysis of the application fleet](https://www.g2.com/discussions/15097-how-do-i-get-applications-level-analysis-of-the-application-fleet) - 1 comment, 1 upvote - [What makes LogicMonitor different?](https://www.g2.com/discussions/differentiators) - 1 comment, 1 upvote - [View LogicMonitor pricing details and edition comparison](https://www.g2.com/products/logicmonitor/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-22+12%3A02%3A07+-0500&secure%5Bsession_id%5D=99fdbadd-c2e6-41b2-b937-290313e88714&secure%5Btoken%5D=9108b3d9c3b2161eae069796ce6010fcb09fb9a9bff5c427749c090917ee7c1c&format=llm_user) ## LogicMonitor Integrations - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [Delinea Secret Server](https://www.g2.com/products/delinea-secret-server/reviews) - [Fresh](https://www.g2.com/products/advania-fresh/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [IT Glue](https://www.g2.com/products/it-glue/reviews) - [LogicMonitor CMDB Integration](https://www.g2.com/products/logicmonitor-cmdb-integration/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Opsgenie](https://www.g2.com/products/opsgenie/reviews) - [ServiceNow App Engine](https://www.g2.com/products/servicenow-app-engine/reviews) - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## LogicMonitor Features **Functionality** - Baseline - Alerting - Multi-Site Monitoring - Reporting - Multi-Channel Alerting - Location Insights **Functionality** - Performance Monitoring - Alerting - Improvement Suggestions - Multi-Network Capability **Monitoring** - Usage Monitoring - Database Monitoring - API Monitoring - Real-Time Monitoring - Cloud Infrastructure Monitoring - Security and Compliance Monitoring **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring **Visibility** - Dashboards and Visualizations - Alerts and Notifications - Reporting **Functionality** - Diverse Systems Monitoring - Real-Time Analytics - Observability - AI/ML Integration **ServiceNow Apps** - ServiceNow Integration - Value **Data Preparation** - Data Sources - Indexing - Automated Tagging - Data Blending **Monitoring** - Performance Baselines - Performance Analysis - Performance Monitoring - AI/ML Assistance - Multi-System Monitoring **Alerts management** - Multi-mode alerts - Opimization alerts - Incident alerts **Monitoring - Network Monitoring** - 360-Degree Network Visibility - Automated Network Discovery - Real-Time Monitoring **Telemetry Collection & Ingestion - Observability** - Multi-Telemetry Ingestion - OpenTelemetry Support **Agentic AI - Observability Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - Performance Baseline - Data Visualization **Administration** - Activity Monitoring - Multi-Cloud Management - Automation - Auto-Scaling & Resource Optimization **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Monitoring and Management** - Automation - Performance Baseline - Real-Time Monitoring **Management** - Single Pane of Glass - Dashboards and Visualization - Performance Baselines - Alerting **Analysis** - Track Trends - Detect Anomalies - Metric and Event Data - Search - Alerts - Live Tail **Response** - Dashboards and Visualization - Incident Alerting - Root Cause Analysis (RCA) **Monitoring** - Resource utilization - Real-time monitoring - Performance baseline - API monitoring **Analytics - Network Monitoring** - Predictive Performance Analytics - Packet & Flow Analysis **Visualization & Dashboards - Observability** - Service Dependency Mapping - Unified Dashboard - Trace Visualization **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - Website Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation** - Resolution automation - Automation **Analysis** - Reporting - Dashboards and Visualizations - Spend Forecasting and Optimization **Management** - System Integration - Alerting - Reporting **Visualization** - Dashboards - Data Discovery **Security - Network Monitoring** - Encrypted Data Transmission - Zero Trust and Identity Management - Integrated Network Security **Correlation & Root Cause Analysis - Observability** - Cross-Telemetry Correlation - Root Cause Detection - Intelligent Alerting **Agentic AI - Application Performance Monitoring (APM)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Log Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Enterprise Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analysis** - Search - Reporting - Visualization - Track trends **Generative AI** - AI Text Generation - AI Text Summarization **Network Performance - Network Monitoring** - Dynamic Network Optimization - Automated Tasks Routing **Scalability & Ecosystem Integration - Observability** - Kubernetes Monitoring - Hybrid/Multi-Cloud Support **Agentic AI - Log Analysis** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Cloud Infrastructure Monitoring** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Issue Resolution** - Root cause identification - Resolution guidance - Proactive identification **AI Automation - Network Monitoring** - Machine Learning-Based Anomaly Detection - Self-Healing Networks - Predictive Network Maintenance **AI Features - Observability** - Predictive Insights - AI-Generated Incident Summaries - AI Anomaly Detection **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Automation - Cloud Infrastructure Monitoring** - AI-Powered Anomaly Detection - AI-Driven Insight Recommendations **Agentic AI - Network Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Real User Monitoring (RUM) - Second by Second Metrics **Functionality** - Synthetic Monitoring - Dynamic Transaction Mapping - Load Balancing - Cloud Observability ## Top LogicMonitor Alternatives - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,231 reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) - 4.4/5.0 (693 reviews) - [Checkmk](https://www.g2.com/products/checkmk/reviews) - 4.7/5.0 (283 reviews)