LogicMonitor Reviews & Product Details

I like LogicMonitor for its monitoring capabilities, especially for our business website where it updates each and every page. I found the feature for monitoring dynamic servers inside very useful, helping to maintain our uptime. Additionally, I appreciate being immediately notified if anything is up or down, which is crucial for us. The setup was very easy for me, which was a big plus. Review collected by and hosted on G2.com.

I said the pricing and they enable to automation something like that. LogicMonitor is very hard to reach for support. Review collected by and hosted on G2.com.

LogicMonitor is its comprehensive visibility and automation for IT infrastructure monitoring. The platform gives a unified view across cloud, on-premises, and hybrid environments, which makes troubleshooting much faster. Its intelligent alerting system reduces noise by focusing on actionable insights rather than flooding you with notifications Overall, LogicMonitor strikes a great balance between powerful analytics and user-friendly design, making infrastructure monitoring both efficient and proactive. Review collected by and hosted on G2.com.

Some of the advanced customization options (like creating complex dashboards or custom data sources) require scripting knowledge, which might not be ideal for non-technical users. Review collected by and hosted on G2.com.

Not a lot, if our 3rd party support didn't insist on us using it we wouldn't have it Review collected by and hosted on G2.com.

to monitoring everything you'd like to monitor is expensive

As we're going through a 3rd party provider, we cannot have a monitoring account as it now requires MFA Review collected by and hosted on G2.com.

What I like best about LogicMonitor is how it makes monitoring feel effortless. The AI-driven insights cut through the noise, so instead of drowning in alerts, I get clear, actionable information. It’s also great at giving end-to-end visibility across systems, which makes troubleshooting and performance tuning so much faster. Overall, it helps me focus less on chasing issues and more on actually improving operations. Review collected by and hosted on G2.com.

The setup can feel complex at first, and the UI could be more intuitive for new users. Review collected by and hosted on G2.com.

LogicMonitor provides excellent data on all our devices and our client devices, enabling our Enterprise NOC to continually support and improve our client's environments without spending countless hours investigating devices. LM's broad range of data points and graphs of historical data go a long way towards making problem management easy. The LM API has enabled us to tie in our other tools and customize our integrations to suit our specific use case. Training users on the basics of reading data and alerts is easy, and has allowed us to expand our team without significant barriers. Review collected by and hosted on G2.com.

Not every built in integration is particularly useful, so we have written our own on occasion. There are a few things within the platform that don't perfectly fit our needs and have required workarounds. Some features are only available in one version of the UI or the other. Individual licenses are expensive, relatively speaking, and cheaper license options like the website monitors for internal or external ping checks are somewhat unintuitive. It can be time consuming to determine which alerts are actionable and which are noise, and to tune the thresholds appropriately. Review collected by and hosted on G2.com.

LogicMonitor should be viewed as a platform upon which to build a monitoring service, rather than a final product out-of-the-box. While it comes with a substantial number of modules to ingest data from common devices/applications its main strength is its extensibility. No monitoring product can cover every facet of every application in every organisation. LogicMonitor's extensibility makes it possible to build the specific integrations you require and ingest the data into a scalable platform that can turn it into actionable alerts. It is not limited to traditional IT systems monitoring. If you can find a way to pull data from a system, you can use that data in LogicMonitor. Review collected by and hosted on G2.com.

LogicMontior is dogmatically opposed to using agent-based monitoring in any capacity. Monitoring relies on collector servers polling services across the network. This makes it easy to integrate with and monitor new types of services without the need to develop new software (particularly modern API-based/cloud services), but traditional server workloads (Windows/Linux) are significantly more difficult to deploy and troubleshoot than with a typical agent-based monitoring platform. The process of configuring firewall rules and granular permissions for monitoring accounts at an application/feature level on each system is highly laborious and necessitates investment in external automation tools for environments with frequent changes. Review collected by and hosted on G2.com.

LogicMonitor provides a lot of advanced monitoring out the box and customisable alert tuning which is incredibly simple and easy to use in comparison to our old tool. This has allowed us to take our customer monitoring to the next level by offering bespoke alerting for their needs rather than a one size fits all approach.

Furthermore, LogicMonitor has given us the ability to create our own monitoring which we have heavily utilised to again offer a much better service for our clients. Deploying our own Datasources has been easy.

Implementing the tool into our clients has been very easy and simple to do as well, no complicated menu's and the supporting documentation helps you alongthe way. Review collected by and hosted on G2.com.

I'm not the largest fan of the new UIv4, I'm very much used to v3 and for me I find it a lot simpler to locate everything I need. Sometimes in v4 it's been hidden behind different menu's or moved. Only other minor thing is the quality of support can differ depending on who's looking into your support ticket. Review collected by and hosted on G2.com.

Logic Monitor is currently one of the best network and infrastructure monitoring solutions in the market.

Easy to configure, customize and maintain, Logic monitor enhances my skillsets to be more proactive and perform a better analysis and troubleshooting even before issues appears.

LM provides a centralized view of my infrastructure including servers, network devices, firewalls, etc. I can configure netflow for network traffic analysis, syslog for servers and i can even monitor temperature and A/C metrics with just 2 clicks.

LM provides seamless integration with most technology partners, you will find almost no effort onboarding servers, network nodes, virtual devices and cloud infrastructure in less than a minute. You can also monitor websites not only web servers to see important counters such as visits, etc.

You can also manage and customize alerts, thresholds and schedule down time easily when scheduling maintenance windows and working with change management in a production environment. Review collected by and hosted on G2.com.

LM proved to be too efficient in terms of monitoring.

You will find yourself tuning some features such as the collection schedules unless you want to have Terabytes of logic monitor traversing your network.

Although LM provides seamless integration with most technology partners, some sought after features for Wireless Heat Maps are not present. I can't complain of the flexibility and data from the network topology maps but real time data regarding Wi-Fi metrics would be absolutely awesome to have in just one in a widget. Review collected by and hosted on G2.com.

LogicMonitor has become the backbone of our proactive monitoring strategy. Its real-time alerting capabilities have dramatically reduced our response times, particularly during out of hours incidents. The SMS and voice call features are absolutely invaluable for our on-call engineers—no more relying solely on emails that might be missed at 3AM.

What really sets LogicMonitor apart for us is how deeply it integrates with our ITSM platform. When an issue is detected, it doesn't just raise an alert—it automatically creates a ticket, sets the appropriate priority based on predefined thresholds, and assigns it to the relevant team. This has eliminated a huge amount of manual triage and has made our service desk noticeably more efficient.

We've also found the custom dashboards to be incredibly helpful for different departments—our network team has one view, our infrastructure team another, all tailored to exactly what they need. It's like having a command centre tailored for each audience.

We also really appreciate the human side of LogicMonitor—the customer support, especially from our contact Charlton, has been outstanding. We have regular catch-up calls as needed, and it never feels like a “sell”—just genuine support, advice, and best practice sharing. It’s rare to get that kind of proactive account management these days. Review collected by and hosted on G2.com.

The new GUI is a step in the right direction aesthetically, but it still feels a bit clunky in practice. For example, quickly checking basic metrics like disk space or CPU usage should be a single click away from the device page, but currently, you often have to dig through several layers of menus and graphs. That friction can be frustrating when you're troubleshooting under pressure.

Additionally, while the platform is incredibly powerful, that power can sometimes make it overwhelming for new users. A bit more onboarding guidance or a simplified view for junior engineers would go a long way.

In regards to the SMS/calls, i do wish there was a "Ack all in relation to this customer" option rather than receiving 20 calls because the internet went down.

Final Thoughts:

Despite minor UI gripes, LogicMonitor is one of the most powerful and reliable monitoring solutions we’ve used. It’s made a real impact on our uptime, on-call efficiency, and incident response workflows. Once you’ve tailored it to your environment, it’s like having a tireless virtual NOC watching over everything, 24/7. Review collected by and hosted on G2.com.

I find LogicMonitor easier for coding compared to AWS or Azure. The support is generally faster than others, and I find it easy to explain to DevOps. Review collected by and hosted on G2.com.

It is affected by outages in the other vendors like CrowdStrike, so that has been an issue sometimes. Review collected by and hosted on G2.com.