The two best aspects of using Lodgify are their customer service and the speed/frequency of platform improvements.

Over my 2.5 years of using their software, I've contacted Lodgify customer service a dozen or more times; the representatives have always been responsive, professional, and knowledgeable. No phone trees. No AI chat bots. Just real humans who have been able to solve every issues I have brought to them.

They are also constantly making bug fixes and platform improvements. Their software is by no means perfect, but when there is an issue, they fix it quickly. They do seem to listen to customer feedback and incorporate it into each new feature. Review collected by and hosted on G2.com.

Lodgify's software doesn't quite have the polish or reliability of a market leading PMS.

There are times when they are behind their competition in terms of necessary features. For example, when I first started using the tool there was no way to send an automated message to a guest immediately after they made their booking. You could only do automated messages for check in and check out. To their credit, this has since been remedied.

There are also commonly bugs/issues that impact my operations. Recently, there was a bug where the messaging tab did not display the name of the guest or any of the message history. It made it difficult to respond to guest messages. Once again, this has since been remedied. Review collected by and hosted on G2.com.