G2

Thitiphun C.

Data Intelligence Expert

Mid-Market (51-1000 emp.)

8/6/2026

"Easy-to-Use, Reliable Track-and-Trace with Fast SAP Integration and Excellent Support"

4.5/5

What do you like best about Locus?

Overall, my experience with LOCUS has been very positive.

The LOCUS app is easy to use, and even new riders can quickly understand and operate it. However, the local language translation still feels slightly unnatural in some areas, so this could be improved to make the user experience even better.

The dashboard is also user-friendly and provides all the key information we need in a clear table format. It helps us measure carrier team performance more efficiently and saves a significant amount of time compared with manual tracking in spreadsheets.

The API connection performance between SAP and LOCUS is working reliably with fast speed. When an issue occurs in the API flow, we are able to check and identify it quickly, which helps support smooth daily operations.

In addition, the support team, including the service desk and key account team, has been excellent. They respond quickly to new or change requests and provide real-time progress updates, which gives us good visibility and confidence during the process.

Considering the features, reliability, support quality, and reasonable price, I strongly recommend LOCUS for companies looking for a track-and-trace service provider. Review collected by and hosted on G2.com.

What do you dislike about Locus?

The local language translation still feels slightly unnatural in some areas, so this could be improved to make the user experience even better. Review collected by and hosted on G2.com.

What problems is Locus solving and how is that benefiting you?

We have been working with LOCUS for almost five years, and it has helped us improve visibility and control over our transportation operations, especially in carrier tracking.

One of the key problems LOCUS solves for us is the lack of real-time visibility of truck movements. With LOCUS, we can track the real-time location of trucks and monitor the delivery status more easily. The ETA feature is also very useful because it helps our customers know when the truck is expected to arrive. This improves communication with customers and helps reduce the need for manual follow-up.

In addition, LOCUS allows us to monitor carrier performance, especially arrival performance at our distribution centers. We can use this information to review how well carriers are performing and identify areas for improvement. The data also helps us plan and adjust warehouse operations more effectively, including manpower planning, dock scheduling, and operation lead time.

Overall, LOCUS helps us save time, improve operational visibility, support better customer communication, and make more data-driven decisions in our logistics operations. Review collected by and hosted on G2.com.