# Liveops Reviews **Vendor:** Liveops **Category:** [Contact Center Outsourcing Service Providers](https://www.g2.com/categories/contact-center-outsourcing-services) **Average Rating:** 4.3/5.0 **Total Reviews:** 16 ## About Liveops Liveops delivers scalable customer support services built to meet demand in real time, without sacrificing quality, backed by 25+ years of experience. We provide coverage across voice and digital channels, including customer care, technical support, sales and lead generation, back-office support, omni-channel messaging, and more. Our programs can be delivered onshore, nearshore, and offshore, supported by experienced talent, operational rigor, and a partnership-first delivery model. Through award-winning learning and development and Learning as a Service (LaaS), we help support teams ramp efficiently, stay consistent, and improve performance over time. With LiveNexus by Liveops, organizations can better orchestrate AI and human support through measurable workflows that improve speed, consistency, and outcomes across the full customer journey. Learn more about the Liveops flexible customer service model at liveops.com. ## Liveops Reviews ### 1. A Flexible Solution for Scaling Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Liveops?** Liveops has been a great partner to work with. The team is responsive, collaborative, and easy to work with when we need to make adjustments or plan ahead for upcoming needs. Kim Pena in particular has been fantastic and always goes above and beyond to support us and make sure things run smoothly. **What do you dislike about Liveops?** One area for improvement would be daily visibility into delivery and performance. Having a bit more real-time insight into how things are running day to day would make it easier to monitor trends and address issues quickly. **Recommendations to others considering Liveops:** I would recommend Liveops to organizations that need flexibility in scaling support, especially during seasonal ramps or peak periods. They’ve been a strong partner for us, and the team is responsive and easy to work with. **What problems is Liveops solving and how is that benefiting you?** Liveops helps us handle seasonal ramps and unexpected peaks in demand without having to rapidly hire and train new staff internally .That helps us maintain service levels during busy periods while keeping our internal teams from getting overwhelmed. For me, it makes planning and managing peak seasons much easier because we have a reliable way to increase capacity without disrupting normal operations. ### 2. Flexible Hours and Competitive Pay Make This Role a Win **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Liveops?** I really appreciate the flexible hours and the competitive pay. **What do you dislike about Liveops?** There aren’t many insurance/retirement benefits, but since it’s a part-time role, that’s pretty much what I expected. **Recommendations to others considering Liveops:** Invest in a solid tech set-up—it really pays off in the long run. **What problems is Liveops solving and how is that benefiting you?** LiveOps helps solve support staffing for multiple billion-dollar corporations. I really appreciate the flexible hours, the part-time setup, and the competitive pay. ### 3. Outstanding Customer Service and Client Relationships **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Liveops?** Their customer service and relationships with their clients **What do you dislike about Liveops?** Not a dislike but I wish onboarding as a customer was a bit faster **Recommendations to others considering Liveops:** Take advantage of the onboarding resources and your Customer support team **What problems is Liveops solving and how is that benefiting you?** I outsource my CX team with them ### 4. Very easy and effective customer support agent services **Rating:** 4.5/5.0 stars **Reviewed by:** Amalendu M. | VP Operations at Lifelike Studios, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2023 **What do you like best about Liveops?** LiveOps has a very simple and clean UI. It has just made us worry free as the load of customer support they have handled very efficiently. It's experienced team had effectively managed the communications between the stake holders. They have a robust system to keep privacy secured, basically the 2 factor authentication system is very effective. **What do you dislike about Liveops?** Sometimes we find the buggs in the updates. But the developers tries hard to make it bug free. Best feature of security system sometimes create problem to handle. **Recommendations to others considering Liveops:** Definite recommendation for LiveOps if you want to outsource your customer support system. The experienced team will mitigate your issues with effective communication with the stakeholders. **What problems is Liveops solving and how is that benefiting you?** It has solved the most worrysome part of the business that is the customer support. They had managed this efficiently and we could focus on the other part the business. Their team managed well the communications between the stakeholders to overcome the conflicts. ### 5. Review about the LiveOps customer support agent services **Rating:** 4.0/5.0 stars **Reviewed by:** Sahil A. | Content writer , Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Liveops?** It entirely eliminates the huatle of building a customer support agent team in house. They provide the experienced virtual contact centre to businesses to establish a smooth communication between customers and brand. **What do you dislike about Liveops?** Major portion of LiveOps workforce works from home and thus the contnuous availability might compromise. At the same time, remote workforce is slightly hard to manage well. **Recommendations to others considering Liveops:** It is a great choice if you are looking for a call agent team on the behalf of your business to establish stong relationship with customers. **What problems is Liveops solving and how is that benefiting you?** Customer interaction can be catalyst for any business and LiveOps is making sure that this part is handled efficiently. They provide a good agent support that helps the business to positively interact with customers regarding their queries. ### 6. Good but can be improved **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Liveops?** Ease of use and simplicity. The product has a very clean layout **What do you dislike about Liveops?** When start to use too much, system will crash and is inefficient **What problems is Liveops solving and how is that benefiting you?** Is our main platform we use at skip the dishes, that includes, customer data, partner data, and how the whole platform operates ### 7. Liveops has been vital for my operations and ease of access **Rating:** 4.5/5.0 stars **Reviewed by:** Yameen A. | Restaurant Care Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2022 **Describe the project or task Liveops helped with:** LiveOps helps with assisting with live orders and facilitates communication between stakeholders **What do you like best about Liveops?** The simplicity and ease of access are amongst the best things **What do you dislike about Liveops?** Sometimes it can be buggy and automatically troubleshoot and I would have to restart my device **What problems is Liveops solving and how is that benefiting you?** With LiveOps I have been able to resolve and provide assistance with live food orders and even non live ones. The benefits are vast ### 8. Reason to choose live ops **Rating:** 4.5/5.0 stars **Reviewed by:** Afjal H. | Courier care floor pro, Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2022 **What do you like best about Liveops?** 1) Easy to find order details. 2) Fewer steps to follow. 3) 2-factor authentication for privacy reasons. **What do you dislike about Liveops?** 1) Could have been added more features. 2)Security passwords could be easier. **Recommendations to others considering Liveops:** User-friendly tool to find important data. Live ops are not complicated to use and for that don't need intensive training to teach someone. Anyone can learn it very quickly to search any order details, courier information or customer order history. **What problems is Liveops solving and how is that benefiting you?** 1) Customer or courier concerns regarding food. 2) To find customer or courier details. 3) History of customers' orders and courier's previously completed delivery. 4) Any adjustment for couriers on restaurant hold or delivery fee concern. ### 9. Liveops:Best and easy tool with great functions **Rating:** 5.0/5.0 stars **Reviewed by:** Ankesh T. | Programmer Analyst (Snow Developer), Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2022 **Describe the project or task Liveops helped with:** This product delivers what they promise to clients. You can have many records saved securely. we can change orders and update further if required. flexible and easy to use. the upgrade comes faster. **What do you like best about Liveops?** Reloading time is less. we can save records securely and change them if further required. customer problems. The automatic record log and dial are fast and easy. **What do you dislike about Liveops?** Integration with others can be made easy to use. sometimes page frozes which can e improved. **What problems is Liveops solving and how is that benefiting you?** Records save is secure and fast. dial functionality is very useful and easy to use.log saved automatically.handling multiple calls with client. ### 10. The best customer interactions manager **Rating:** 4.5/5.0 stars **Reviewed by:** Aimé Valentin M. | Regional Manager Central Africa, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2022 **Describe the project or task Liveops helped with:** The system allows me to manage all my customer interactions from one place **What do you like best about Liveops?** The flexibility of the system is the great thing **What do you dislike about Liveops?** Issues are not always treated with diligence **What problems is Liveops solving and how is that benefiting you?** The LiveOps solution is a cloud-based service that's been in the market for a while now, and their solution is mature, scalable, and affordable. In addition to customer service, LiveOps also has a robust contact center solution that can be used for things like sales and marketing automation, telemarketing and lead generation. ### 11. Great Resource for Large & Small Business Owners **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2022 **Describe the project or task Liveops helped with:** LiveOps provided me with a virtual agent which was invaluable for me, especially because I'm a small business owner and can't always be available on the phone.. **What do you like best about Liveops?** The fact that it is on-demand and provides live agents. **What do you dislike about Liveops?** The platform is occasionally glitchy, and takes a while to get used to. **What problems is Liveops solving and how is that benefiting you?** As a small business owner, I enjoyed having virtual call center. ### 12. Workable Ops **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2022 **What do you like best about Liveops?** Liveops is a beneficial tool to resolve restaurant and customer problems. We can make changes, updates and improve the orders. **What do you dislike about Liveops?** Sometimes the liveops page reloads after a specific time. **Recommendations to others considering Liveops:** yes, I recommend it as liveops is very helpful as it is very flexible and easy to access **What problems is Liveops solving and how is that benefiting you?** Through Liveops our company received live food orders, showing restaurant and customer details and menu items. We can update orders as per the needs of the restaurant and customer and can also make calls ### 13. Great and useful program to use **Rating:** 3.5/5.0 stars **Reviewed by:** Melania C. | Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2022 **Describe the project or task Liveops helped with:** Operational projects I undertake and management of my workload **What do you like best about Liveops?** The interactive features and the availability of customer support **What do you dislike about Liveops?** Lags a bit when scrolling between pages. **What problems is Liveops solving and how is that benefiting you?** Ease of usage and speed with workload ### 14. LiveOps has great functionality and intentions, but falls short with bugs and lack of integration **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2019 **What do you like best about Liveops?** What I loved is that the product generally performs as promised. I was able to make dozens of dials quickly in a short amount of time and the records populated securely. **What do you dislike about Liveops?** Ideally, it would be nice if the interface would be able to live inside the main platform I used, which was Salesforce CRM. I didn't like having to swivel-chair from screen to screen. It may be for a different reason, but I feel that because they weren't integrated, LiveOps frequently timed-out and froze, forcing me to have to restart constantly...it happened several times a week. **Recommendations to others considering Liveops:** There are several competitors to consider...I would guess there are better on the market **What problems is Liveops solving and how is that benefiting you?** The click-to-dial functionality coupled and the automatic record logging allows you to work at a very rapid pace. ### 15. Great Phone **Rating:** 5.0/5.0 stars **Reviewed by:** Meagan K. | HR Transaction Specialist , Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2018 **What do you like best about Liveops?** It is very easy to use, no training is really needed it is very straight forward. I really appreciate how it is easy to see your calls for the day and how long each call is. **What do you dislike about Liveops?** Since it uses a pop up web browser window its easy to accidentally close without realizing. **Recommendations to others considering Liveops:** This is a great system and can be used together with other software to improve functionality. **What problems is Liveops solving and how is that benefiting you?** This is the system we use to take incoming calls from multiple companies, the system tells you which company is calling in with every call. ### 16. Expert **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Liveops?** I enjoy the fact that everything is virtual. **What do you dislike about Liveops?** There isn't anything not to like. It's an easy to use program. **What problems is Liveops solving and how is that benefiting you?** Easy to speak with clients virtually. ## Liveops Discussions - [Can you make a living with Liveops?](https://www.g2.com/discussions/can-you-make-a-living-with-liveops) - [What kind of computer do I need for Liveops?](https://www.g2.com/discussions/what-kind-of-computer-do-i-need-for-liveops) - [What CRM does Liveops use?](https://www.g2.com/discussions/what-crm-does-liveops-use) - [View Liveops pricing details and edition comparison](https://www.g2.com/products/liveops-liveops/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+04%3A18%3A03+-0500&secure%5Bsession_id%5D=eb56c8cd-faee-4516-ae91-d5bcd022c90d&secure%5Btoken%5D=a5ea41d83156e643e7987b247ef5e2e8faf8596899c302046ca557fc799a5393&format=llm_user) ## Liveops Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Capabilities** - B2B Lead Development - Onboarding - Lead Qualifying - Qualified Meetings - Sales Account Management - Virtual Support **Expertise** - Demand Generation - CRM - Analytics Capabilities **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Liveops Alternatives - [memoryBlue](https://www.g2.com/products/memoryblue/reviews) - 4.6/5.0 (307 reviews) - [Coastal](https://www.g2.com/products/coastal/reviews) - 5.0/5.0 (183 reviews) - [CIENCE](https://www.g2.com/products/cience/reviews) - 3.7/5.0 (181 reviews)