The “message sneak peek” is something I really enjoy, as I can see what a customer is typing the moment they start sending the message. This way I can get a head start on finding the right answer or resource to use, which cuts down the actual time it takes when the message comes in. This makes the whole interaction more reactive to the user. Review collected by and hosted on G2.com.

Small businesses may find that the more expensive tiers can be so costly that it's difficult to justify them over the other platforms available. Furthermore, the mobile application can also suffer from notification delays, preventing the opportunity for timely customer interaction. Review collected by and hosted on G2.com.