SK

Sabina K.

IT Operations Manager

Mid-Market (51-1000 emp.)

5/6/2026

"Message Sneak Peek Helps You Respond Faster and Stay Proactive"

4/5

What do you like best about LiveChat?

The “message sneak peek” is something I really enjoy, as I can see what a customer is typing the moment they start sending the message. This way I can get a head start on finding the right answer or resource to use, which cuts down the actual time it takes when the message comes in. This makes the whole interaction more reactive to the user. Review collected by and hosted on G2.com.

What do you dislike about LiveChat?

Small businesses may find that the more expensive tiers can be so costly that it's difficult to justify them over the other platforms available. Furthermore, the mobile application can also suffer from notification delays, preventing the opportunity for timely customer interaction. Review collected by and hosted on G2.com.

What problems is LiveChat solving and how is that benefiting you?

The issue with timely customer support is resolved with LiveChat as we have a real-time communication channel with our visitors, managing it instantly. This way we're able to convert leads much faster and address their problems immediately, something that our team wouldn't be able to do through email as quickly. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: Organic

See what 786 reviewers think of LiveChat

4.5 out of 5 · Verified reviews from real users

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