I love that fact that it allows me to get a faster customer engagement & communication to feed more leads and deals into my pipeline. I never make my clients wait for long. That solution makes our customer service and sales more effective. Review collected by and hosted on G2.com.

Depending on the settings you have for your account, it will let your reps to pick a customer from a queue or get the chats delivered directly to them, the problem is that if there is nobody to answer the question from the queue it will make the customer hold forever instead of creating a ticket. Review collected by and hosted on G2.com.