G2

CW

Cole W.

Digital Lead

Enterprise (> 1000 emp.)

11/15/2023

"Easy to use Customer Care Tool with a few Added Bells and Whistles"

3.5/5

What do you like best about LiveAgent?

Ease of use of the plaform. Ability to segment data based and add tags as needed. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

UX is a bit disappointing and not up to industry standard. Also the tool is a jack of all trades, but master of none in our experience. Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

Social media customer service is a challenge. Creatives and customer service agents, have different skills and though creatives might be more indept at crafting messaging and pictures, they are not fully trained in handling customers., LiveChat allows GFL's customer service agents to handle social media complaints without giving them the full access.

It also allows them to fully tag and save messages of FB and other META platforms in one place. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

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Hi Cole,

Thank you for your positive feedback on the ease of use and data segmentation capabilities of LiveAgent. We've taken note of your feedback about the UX and understand there's always room for improvement. Your input is crucial as we actively work towards enhancing our platform. If there are specific areas where you'd like to see changes, please let us know.

- LiveAgent Team