G2

MC

Manos C.

Head of CS and KYC

Small-Business (50 or fewer emp.)

4/11/2022

"Value for money option"

3.5/5

What do you like best about LiveAgent?

Simple call center, good live chat platform, connection with Facebook & messenger. Easy filtering and department breakdown. Easy IVR application. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

Reporting needs work to reach another level. Tagging system is very simple. Needs upgrade. Reporting should be also upgraded. Lack of WhatsApp integration with no ETA (I have asked several times). Review collected by and hosted on G2.com.

Recommendations to others considering LiveAgent:

If you are a low-budget company, you can easily start with Live Agent since it offers a little more than it costs. It's a value for money option. Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

A lot of channels through a unique application. If one connects his/her contact database can easily have a quick look at the customer's communication history. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

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Hi Manos! It's always great to receive a feedback from our customers. We are constantly improvng our product including features that you mentioned. Is there anything particular in regards to reporting that you'd like to see?

- LiveAgent Team